Emanuel Camilleri Information Systems Strategic Planning for Public Service Delivery in the Digital Era 9781522596479

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Автор: Emanuel Camilleri
Название: Information Systems Strategic Planning for Public Service Delivery in the Digital Era
ISBN: 9781522596479
Издательство: Mare Nostrum (Eurospan)
Классификация:

Политика и политический строй

Общественное управление

Обслуживание клиентов

Информационные технологии: общие вопросы

Цифровой стиль жизни

Базы данных

ISBN-10: 152259647X
Обложка/Формат: Hardcover
Страницы: 435
Вес: 1.21 кг.
Дата издания: 30.08.2019
Серия: Political Science
Язык: English
Размер: 279 x 216 x 22
Читательская аудитория: Professional and scholarly
Ключевые слова: Public administration,Databases,Information technology: general issues, POLITICAL SCIENCE / Public Affairs & Administration,COMPUTERS / Databases / General,COMPUTERS / Management Information Systems
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Поставляется из: Англии
Описание: Service delivery in the digital era is all about bringing together innovative ideas from various stakeholders in the private, public, and civil sectors to meet customer expectations. Like any business, government public service entities must provide public service delivery to their customers in an age that is heavily influenced by technological advancements. Information Systems Strategic Planning for Public Service Delivery in the Digital Era is an essential reference source that discusses issues related to public service delivery in the digital era and the degree to which governments may take advantage of the transformational potential of ICT to move towards seamless government, particularly for improving service delivery, democratic responsiveness, and public outreach. The book also provides a pragmatic framework for government entities to define their information systems strategic plan (ISSP), guiding the reader in a step-by-step practical description of the various technical concepts, current and future technology trends, and implementation considerations for formulating their ISSP to ensure the maximum gain from public service delivery. Including research on topics such as human capital, knowledge economy, and block chain technology, this book is ideally designed for academicians, public administrators, government officials, IT consultants.

Information Systems Strategic Planning for Public Service Delivery in the Digital Era, Emanuel Camilleri