Total Quality Management (TQM): Concepts, Implementation and Applications, Jeffry A. Doney
Автор: Southekal, Prashanth H. Название: Data for business performance ISBN: 1634621840 ISBN-13(EAN): 9781634621847 Издательство: Gazelle Book Services Рейтинг: Цена: 10937.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Today, digitisation is dramatically changing the business landscape, and many progressive organisations have started to treat data as a valuable business asset. While many enterprises are investing in improved data management, only a few have leveraged data to truly impact business performance. To address this problem, this book provides readers with practical guidance and proven techniques to derive value from data in todays business environment. Specifically, the book has five key elements that make it unique: 1. The book is holistic, as it looks at deriving value for all three key purposes of data: decision making, compliance, and customer service; 2. The book is for practitioners, with practical guidance and proven techniques supported by real world examples; 3.The book is relevant for the current business and IT landscape; 4. The book is novel, with the adoption of the Goal-Question-Metric (GQM) framework as the core mechanism to monetise data in the organisation, based on business goals, key questions, and key performance indicators (KPIs); 5. The book is technology-agnostic, as concepts are used for unlocking the value of data without any reference to proprietary technologies.
Автор: Glimcher Paul W, Plassmann Hilke Название: Lectures In Neuroeconomics ISBN: 9814759503 ISBN-13(EAN): 9789814759502 Издательство: World Scientific Publishing Цена: 6970.00 р. Наличие на складе: Поставка под заказ.
Описание: Lectures in Neuroeconomics combines over 20 years of pioneering research in neuroeconomics, the study of human decision making, the ability to process multiple alternatives and to follow a course of action. Delivered in 24 lectures, Glimcher and Plassmann brings together top experts in the field to create the first lecture note and handbook on the topic.
Автор: Mallory Richard Название: Lean System Management for Leaders ISBN: 113848184X ISBN-13(EAN): 9781138481848 Издательство: Taylor&Francis Рейтинг: Цена: 5205.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
The concepts of quality management have been progressively interpreted and stylized by various practitioners over time, particularly through specific successful applications of its use. Its current predominant application has been narrowed even more through the focused practice of Lean Six Sigma. Through that narrowing, it has largely failed and given up on the application of quality practice to entire organizational systems--even though they are essential to designing and sustaining quality practice over time.
This book corrects that problem and introduces a broad new framework for system management, including practical tools and guidance for its use. It provides the long-promised "profound knowledge of systems" and shows how structured systems can unify and align quality practices throughout an entire organization. In addition, it introduces a framework for objectively measuring the maturity of systems and processes to provide an organizational quality scorecard, essential for sustainability.
Throughout this book, you will learn:
Descriptions and definitions of processes, systems, and projects and how they come together to provide an overall organization-wide framework for management and change.
Tools and practices for identifying and controlling systems through system mapping.
How to use a system management standard to objectively score process maturity, potentially leading to improvements in efficiency, effectiveness, and delivered value of all managed work enterprises.
How system management fits together with process management and project management to create an agile framework for overall organizational quality.
Автор: Hoyle Название: Quality Management Essentials ISBN: 113816870X ISBN-13(EAN): 9781138168701 Издательство: Taylor&Francis Рейтинг: Цена: 22202.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management.
Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated with quality management can be quite overwhelming. This very readable book provides a fast track introduction and executive level appraisal of the field from a respected and experienced author.
Описание: Stock management and control is a critical element to the success and overall financial well-being of an organization. Through the application of innovative practices and technology, businesses are now able to effectively monitor their operations and manage their inventory by evaluating sales patterns and customer preferences. The Handbook of Research on Promoting Business Process Improvement Through Inventory Control Techniques is a critical scholarly resource that examines optimization techniques, data mining concepts, and genetic algorithms to manage inventory control. Featuring coverage on a broad range of topics such as logistics and supply chain management, stochastic inventory modelling, and inventory management in healthcare, this book is geared towards academicians, practitioners, and researchers seeking various research methods to get optimal ordering policy.
Автор: Madu, Christine N. Название: House of quality in a minute ISBN: 164113903X ISBN-13(EAN): 9781641139038 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 7069.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Quality function deployment (QFD) is an effective tool to help organizations to become more competitive by designing their products and services to satisfy customers’ requirements. This book is precise and direct and focuses on the key issues in building the House of Quality otherwise known as Quality Function Deployment (QFD). By reading this book, the manager understands how to solicit customer requirement information, how design requirements are matched to customer requirements, how priorities of customer needs are established, and how activities are benchmarked. Furthermore, this new edition expands the topic to include process change initiatives on the premise that QFD cannot be achieved if the organization itself is not transformed to achieve customer satisfaction. The manager is guided on how to solve critical problems to achieve customer satisfaction. The book guides the reader to understand how companywide quality activities are related to QFD. This association is often lacking in other presentations that treat QFD as if it is independent of other quality efforts, such as process change initiative. The book will therefore include information on related quality initiatives such as:
Identification of customer needs
Benchmarking & re-engineering
Strategic planning
Quality assurance
Stakeholder teams
Cost control & productivity improvement
Six sigma
Process change initiative
Автор: Whyte, Grafton Название: V-model of service quality ISBN: 1787696065 ISBN-13(EAN): 9781787696068 Издательство: Emerald Рейтинг: Цена: 9349.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
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