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Loyalty Management, Ziliani, Cristina , Ieva, Marco


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Автор: Ziliani, Cristina , Ieva, Marco
Название:  Loyalty Management
ISBN: 9780367077624
Издательство: Taylor&Francis
Классификация:


ISBN-10: 0367077620
Обложка/Формат: Hardcover
Страницы: 260
Вес: 0.64 кг.
Дата издания: 03.10.2019
Язык: English
Иллюстрации: 11 tables, black and white; 27 line drawings, black and white; 27 illustrations, black and white
Размер: 234 x 160 x 18
Читательская аудитория: Postgraduate, research & scholarly
Основная тема: Consumer Behaviour
Подзаголовок: From Loyalty Programs to Omnichannel Customer Experiences
Ссылка на Издательство: Link
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Поставляется из: Европейский союз
Описание: In this insightful new text, Cristina Ziliani and Marco Ieva trace the evolution of thinking and practice in loyalty management. From trading stamps to Amazon Prime and Alibaba 88 Membership, they present a fresh take on the tools, strategies and skills that underpin its key significance in marketing today.


Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty

Автор: Vincent Laurence
Название: Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty
ISBN: 0814439268 ISBN-13(EAN): 9780814439265
Издательство: McGraw-Hill
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Цена: 2572.00 р.
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Описание: Stand-out brands serve a simple purpose: they resonate with their audience. Learn how to avoid the mistakes that have muddied other brands and keep your company`s focus where it belongs--on the customers.

Achieving Brand Loyalty in China through After-Sales Services

Автор: Fra?
Название: Achieving Brand Loyalty in China through After-Sales Services
ISBN: 3658143665 ISBN-13(EAN): 9783658143664
Издательство: Springer
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Цена: 10448.00 р.
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Описание: This paper provides a guideline for how the entire process chain of automotive after-sales services could be researched in China. In addition, Schwartz's individual level value theory is introduced as a beneficial operationalisation approach to cultural marketing. So, values are modelled as exogenous variables in order to show which ones are really causal. A total of 301 Chinese workshop customers were surveyed to assess the critical success factors of after-sales services via partial least squares structural equation modelling. After-sales services have become very important in the automobile industry. However, this area has not been sufficiently researched, particularly with regard to China, the most important car market globally.

Managing Customer Trust, Satisfaction, And Loyalty Through Information Com

Автор: Eid
Название: Managing Customer Trust, Satisfaction, And Loyalty Through Information Com
ISBN: 1466636319 ISBN-13(EAN): 9781466636316
Издательство: Mare Nostrum (Eurospan)
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Цена: 27027.00 р.
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Описание: Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology offers more collaborative and social communication opportunities. <br><br><em>Managing Customer Trust, Satisfaction, and Loyalty through Information Communication</em> highlights technology’s involvement with business processes in different sectors and industries while identifying marketing activities that are affected by its usage. This reference is a vital source for organisational managers, executives, and professionals, as well as academics and students interested in this constantly changing field.

Brand Choice and Loyalty

Автор: Beat Meier
Название: Brand Choice and Loyalty
ISBN: 3658280131 ISBN-13(EAN): 9783658280130
Издательство: Springer
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Цена: 6986.00 р.
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Описание: Evidence from Swiss Car Registration Microdata

Loyalty Management

Автор: Ziliani Cristina
Название: Loyalty Management
ISBN: 036721072X ISBN-13(EAN): 9780367210724
Издательство: Taylor&Francis
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Цена: 5817.00 р.
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Описание: In this insightful new text, Cristina Ziliani and Marco Ieva trace the evolution of thinking and practice in loyalty management. From trading stamps to Amazon Prime and Alibaba 88 Membership, they present a fresh take on the tools, strategies and skills that underpin its key significance in marketing today.

Total Loyalty Marketing

Автор: Anne M. Sch?ller; Gerhard Fuchs
Название: Total Loyalty Marketing
ISBN: 3658018844 ISBN-13(EAN): 9783658018849
Издательство: Springer
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Цена: 7836.00 р.
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Описание: Was hat Loyalitдt mit Marketing zu tun?.- Die Total-Loyalty-Marketing-Analyse.- Strategische Grundlagen fьr Loyalitдt.- Der Baukasten der Loyalitдt.- Die Loyalitдtstreppe des Mitarbeiters.- Die Loyalitдtstreppe des Kunden.- Total Loyalty Sales.

Creating Customer Loyalty: Build Lasting Loyalty Using Customer Experience Management

Автор: Daffy Chris
Название: Creating Customer Loyalty: Build Lasting Loyalty Using Customer Experience Management
ISBN: 0749498064 ISBN-13(EAN): 9780749498061
Издательство: Неизвестно
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Цена: 22082.00 р.
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Описание: Develop the skills to design and implement a sustainable customer loyalty improvement programme in your organization and be rewarded with increased market share, improved sales and enhanced profitability.

Customer Loyalty and Success

Автор: J. Lynch
Название: Customer Loyalty and Success
ISBN: 1349395129 ISBN-13(EAN): 9781349395125
Издательство: Springer
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Цена: 21661.00 р.
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Описание: This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the objective of customer loyalty and retention in relation to business success and shows how this can integrate a company`s strategy with regard to Marketing, Human Resource Management, Quality and Management of Change.

Branding and Marketing: Practical Step-by-Step Strategies on How to Build your Brand and Establish Brand Loyalty using Social Media Marketing

Автор: Turner Gavin
Название: Branding and Marketing: Practical Step-by-Step Strategies on How to Build your Brand and Establish Brand Loyalty using Social Media Marketing
ISBN: 1999172817 ISBN-13(EAN): 9781999172817
Издательство: Неизвестно
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Цена: 3861.00 р.
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Описание:

If you want to discover how to build your brand like Apple and establish brand loyalty on social media for more sales, then keep reading...

Did you know:

  • The brand worth the most in the entire world is Alphabet--better known as Google, and it s worth $286 billion.
  • It takes 5 to 7 impressions to produce a fragment of brand awareness.
  • It takes just 10 seconds for people to form an impression of your brand.

When people see the most popular brands, they form a mental shortcut associating their brands to the qualities the company's products and services are known for. For example, when buyers see the Apple logo printed on a smartphone, they're likely thinking "functional to use" and "reliable" which leads them to buy the product.

Unfortunately, to think that just creating a cool looking logo for their website would immediately translate to sales is not the case; it takes a strategical approach to build a brand that buyers would love and continue coming back to.

Aside from strategic planning, building a brand also means promoting it to where your target audience is.

Gary Vee always says "If you're not putting relevant content in relevant places, you don't exist."

Did you know that:

  • The average person spends 142 minutes of their day using social media.
  • In 2019, there were 3.8 billion social media users.
  • On average, people have 7.6 social media accounts.

It is no surprise, social media is the most lucrative and beneficial marketplace to target and create your audience. This is why social media is the key to exposure for big brands as well as small brands.

In this complete step-by-step guide, Branding and Marketing: Practical Step-by-Step Strategies on How to Build your Brand and Establish Brand Loyalty using Social Media Marketing to Gain More Customers and Boost your Business, you will discover:

  • The single most critical element in your branding that leaves a lasting impression for buyers
  • How to build the "golden gate bridge" of alignment between your business and your branding objectives so it leads to more sales
  • The difference between 'marketing' and 'branding' and which of these two methods is more efficient and valuable for your business
  • The 4 most important social media networks to use to promote your brand
  • The common mistake that almost all businesses make when posting content on social media
  • How to portray your vision through a brand image that people will love, share and stick to

...and much, much more

Added BONUS:
- Includes a Bonus Chapter on the crucial time when rebranding is necessary to maintain business success

Scroll up and click the "Buy Now with 1-Click" button to instantly increase your sales by building your brand for your customer.

The Compass and the Nail: How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet

Автор: Wilson Craig
Название: The Compass and the Nail: How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet
ISBN: 1947856618 ISBN-13(EAN): 9781947856615
Издательство: Неизвестно
Цена: 2483.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Winner of the 800-CEO-READS Best Marketing Book of 2015

Why do some companies create such strong affection for their brands that their customers are compelled to become active brand champions? Is there a secret?

The Compass and the Nail presents an unconventional perspective of how particular organizations create rabid fan bases, in turn making them more successful and more profitable. Written by Patagonia's former lead strategist for consumer marketing, and advisor to such iconic brands as Seventh Generation and Burton Snowboards, Craig Wilson outlines game-changing insights for providers of any product or service who desire fiercely loyal behavior.

Wilson's narrative is one of cultural empathy and thought disruption critical to the new global economy. It is a practical model that defines how companies, governments, and institutions relate to their end users. By illuminating the phenomenon of "following," and how it can be methodically applied to a larger context, this book demonstrates how those relationships can be refashioned to optimize human interactive experience. It challenges us to use our economic powers for good to design the new Responsible Economy in an effort to save the planet. If companies realize consumers "don't buy what you do, they buy why you do it," Wilson shows us how.

The Pet Care Business Owner`s Customer Loyalty Formula: 5 Steps to Launch Your Mobile App in 60 Days or Less and Keep Your Customers Coming Back for M

Автор: Fletcher Katy
Название: The Pet Care Business Owner`s Customer Loyalty Formula: 5 Steps to Launch Your Mobile App in 60 Days or Less and Keep Your Customers Coming Back for M
ISBN: 0979385121 ISBN-13(EAN): 9780979385124
Издательство: Неизвестно
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Цена: 2200.00 р.
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