Emotional Labour in Work with Patients and Clients, Zolnierczyk-Zreda, Dorota , Luczak, Anna , Baka,
Название: Leadership as Emotional Labour ISBN: 1138206016 ISBN-13(EAN): 9781138206014 Издательство: Taylor&Francis Рейтинг: Цена: 8573.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Even if we don't realise it, most of us are now familiar with the idea of 'emotional labour'; that 'service with a smile' which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think.
This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles - specifically those of leaders or managers - where the relationships are lasting rather than transient, two-way rather than uni-directional and have complex, ongoing goals rather than straight-forward, one-off ones. The book contends that these differences contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the 'emotional labour' species. The main theme of this book is the explication and exploration of emotional labour in the context of leadership and management. As such, it focuses both on how our understanding of emotional labour in this context enriches the original construct and where it deviates from it.
By exploring these issues at the level of situated practices and the real world, real time experiences of leaders, the book seeks to make an innovative and nuanced contribution to our understanding of the emotional element within 'leadership work'.
Автор: Guy Standing Название: The Precariat: The New Dangerous Class ISBN: 1474294162 ISBN-13(EAN): 9781474294164 Издательство: Bloomsbury Academic Рейтинг: Цена: 2850.00 р. Наличие на складе: Нет в наличии.
Описание: First published in 2011 The Precariat is the hugely influential first account of an emerging class of people facing insecurity, moving in and out of precarious work that gives little meaning to their lives. Standing warns that the growth of the precariat is producing instabilities in society. Its internal divisions have led to the villainization of migrants and other vulnerable groups and some are susceptible to the dangers of political extremism. Standing argues for a new politics which puts the fears and aspirations of the precariat at the heart of a progressive strategy of redistribution and income security. The precariat is an increasingly global phenomenon, highly visible in the ongoing migrant crisis and protest movements around the world. In a new preface for the Revelations edition Guy Standing discusses recent political developments and their effect on the precariat.
Описание: A practical handbook for making management great again Managing for Happiness offers a complete set of practices for more effective management that makes work fun.
Автор: Shuichi Fukuda Название: Emotional Engineering, Vol.5 ISBN: 3319531948 ISBN-13(EAN): 9783319531946 Издательство: Springer Рейтинг: Цена: 16769.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book provides a review of the latest research on emotion in engineering, with a particular focus on design and manufacturing. Topics include experience, happiness, cognitive science, neuroscience, additive manufacturing, universal design, branding, teamwork. Throughout the book, the emotions of the end users of engineering products are discussed, as well as the perspective of the expert.
The book provides researchers, students, and practicing engineers with an opportunity to examine research and practice in engineering from a different perspective, and offers pointers to how to collaborate with people from other fields to help achieve a more connected society.
Автор: S Fukuda Название: Emotional engineering. Vol. 2 ISBN: 1447161289 ISBN-13(EAN): 9781447161288 Издательство: Springer Рейтинг: Цена: 16977.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book describes how emotion plays an important role in today`s engineering as well its future. It covers a range of topics that can be applied to product, process and industry development with special attention paid to the increasing importance of sensing.
Автор: Shuichi Fukuda Название: Emotional Engineering ISBN: 184996422X ISBN-13(EAN): 9781849964227 Издательство: Springer Рейтинг: Цена: 26122.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: In an age of increasing complexity, diversification and change, customers expect services that cater to their needs and to their tastes. Emotional Engineering describes how their expectations can be satisfied and managed throughout the product life cycle, if producers focus their attention more on emotion. Emotion plays a crucial role in value recognition, but it is also important for team work, which extends beyond human-human to human-machine and human-environment to enable people to cope with frequently and extensively changing situations. Emotional Engineering proposes the development of services beyond product realization and the creation of value on a lifetime, not just a one-off, basis. As emotion is very much multidisciplinary, chapters cover a wide range of topics that can be applied to product development, including: • emotional design in the virtual environment; • shape design and modeling; • emotional robot competence; and • affective driving. Emotional Engineering is intended to provide readers with a holistic view of its research and applications, enabling them to make strategic decisions on how they can go further beyond product realization. It is recommended for all pioneers in industry, academia and government, who are trying to work with their customers to create value.
Автор: Shuichi Fukuda Название: Emotional Engineering Volume 4 ISBN: 3319294326 ISBN-13(EAN): 9783319294322 Издательство: Springer Рейтинг: Цена: 19591.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book describes the important role of emotion in a hyper-connected society and how product development and manufacture change. It explores how our work and lifestyle may be affected by forthcoming technologies and presents key research on multisensory informatics, one of the most important tools for making the most of emotion.This fourth volume of the Emotional Engineering Series focuses on the human issues relating to Cyber Physical Systems, or Industrie 4.0, and discusses the important role emotion plays in these smart environments. Introducing related works in the field of multisensory research, which provide the basic tools for becoming context- and situation aware in this imminent revolutionary society, it discusses not only the changes in production and product development this new revolution will bring about, but also highlights how emotion plays a crucial role in making us happy in such a connected society and in bringing about harmonization between human and human, between human and machine and, last but not least, in maintaining a good work-life balance.
Автор: Shuichi Fukuda Название: Emotional Engineering (Vol. 3) ISBN: 3319359940 ISBN-13(EAN): 9783319359946 Издательство: Springer Рейтинг: Цена: 11753.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book examines how theories of human emotion can be applied to engineering in order to improve product design and value.
Автор: Ward Название: The Dark Side of Emotional Labour ISBN: 0415829046 ISBN-13(EAN): 9780415829045 Издательство: Taylor&Francis Рейтинг: Цена: 22968.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book focuses on `the dark side` of emotional labour, exploring the work that is emotionally disturbing, wearying, deeply upsetting and sometimes damaging to those who undertake it.
Автор: Wong, Chi-Sum Название: Emotional Intelligence at Work ISBN: 0367350386 ISBN-13(EAN): 9780367350383 Издательство: Taylor&Francis Рейтинг: Цена: 6430.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Through the rigorous scientific studies in the author`s 18-year journey, the process of scientific enquiry and important issues concerning the emotional intelligence concept are revealed in details by vivid stories and rigorous scientific reports.
Fundamental frameworks for emotional intelligence and how to apply them every day.
According to research by Daniel Goleman, emotional intelligence has proved to be twice as important as other competencies in determining outstanding leadership. It is now one of the crucial criteria in hiring and promotion processes, performance evaluations, and professional development courses. And it's not innate--it's a skill that all of us can improve.
With this double volume you'll get HBR's 10 Must Reads on Emotional Intelligence and the HBR Guide to Emotional Intelligence. That's 10 definitive HBR articles on emotional intelligence by Goleman and other leaders in the field, curated by our editors--paired with smart, focused advice from HBR experts about how to implement those ideas in your daily work life.
With Everyday Emotional Intelligence, you'll learn how to:
Recognize your own EQ strengths and weaknesses
Regulate your emotions in tough situations
Manage difficult people
Build the social awareness of your team
Motivate yourself through ups and downs
Write forceful emails people won't misinterpret
Make better, less emotionally biased decisions
Help an employee develop emotional intelligence
Handle specific situations like crying at work and tense communications across different cultures
Описание: When a coworker comes back to work after experiencing trauma, her colleagues may not know what to do or say or how to act. This book helps them ease the transition for the affected person. A helpful guide for managers, coworkers, and others, When Trauma Survivors Return to Work offers timely advice, careful insights, and tips and tools throughout.
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