Your front office staff are the individuals who have the initial contact with new patients, payers, and referring practices, and in turn have a major influence on how your practice is perceived and rated in the market. Investing in effective training and onboarding programs for front office staff pay immediate dividends to your practice. Let best-selling author and popular speaker Elizabeth Woodcock's updated book serve as the guide for training your front office staff.
This book will provide your staff with:
The "Ten Commandments of Good Service" for the front office
Five measurable standards for telephone service
Strategies for successfully collecting from patients at the time of service, including those who are categorized as "cash only"
The confidence to be seen as a professional member of the team
Who will benefit from this training? All front office staff including receptionist, telephone operator, scheduler, cashier, collector, and many other jobs assigned to the front office team.
Useful checklists, logs, templates and scripts are included to boost performance of all front office staff are included and available to download
Автор: King Andrew, Woodcock Matthew Название: Medieval Into Renaissance: Essays for Helen Cooper ISBN: 184384432X ISBN-13(EAN): 9781843844327 Издательство: Boydell & Brewer Рейтинг: Цена: 15048.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Essays on topics of literary interest crossing the boundaries between the medieval and early modern period.
Автор: Woodcock, Sue Название: Operation cain ISBN: 1784651923 ISBN-13(EAN): 9781784651923 Издательство: Неизвестно Рейтинг: Цена: 1898.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Three murders are committed in a small Yorkshire village. Seasoned senior officer, Saul Catchpole, and his team, get drafted in to solve them. Operation Cain is launched to find the killer and early on the clues seem to lead to the local agricultural college where, on closer inspection, things are not quite what they seem to be, particularly among the students. Saul soon realises that the murders are only a part of what's going on, and there is a much bigger picture emerging of drugs, explosives and assassinations of foreign dignitaries. To cap it off, he also comes to realise that some of the people in his own force are not what they seem.
Автор: Tentler, Leslie Woodcock Название: Catholics and contraception ISBN: 0801474949 ISBN-13(EAN): 9780801474941 Издательство: Wiley EDC Рейтинг: Цена: 3773.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
As Americans rethought sex in the twentieth century, the Catholic Church's teachings on the divisive issue of contraception in marriage were in many ways central. In a fascinating history, Leslie Woodcock Tentler traces changing attitudes: from the late nineteenth century, when religious leaders of every variety were largely united in their opposition to contraception; to the 1920s, when distillations of Freud and the works of family planning reformers like Margaret Sanger began to reach a popular audience; to the Depression years, during which even conservative Protestant denominations quietly dropped prohibitions against marital birth control.
Catholics and Contraception carefully examines the intimate dilemmas of pastoral counseling in matters of sexual conduct. Tentler makes it clear that uneasy negotiations were always necessary between clerical and lay authority. As the Catholic Church found itself isolated in its strictures against contraception—and the object of damaging rhetoric in the public debate over legal birth control—support of the Church's teachings on contraception became a mark of Catholic identity, for better and for worse. Tentler draws on evidence from pastoral literature, sermons, lay writings, private correspondence, and interviews with fifty-six priests ordained between 1938 and 1968, concluding, "the recent history of American Catholicism... can only be understood by taking birth control into account."
Автор: Woodcock Elizabeth, Walker Keegan Deborah Название: Patient Access: Tools and Strategies for the Medical Practice ISBN: 1568295332 ISBN-13(EAN): 9781568295336 Издательство: Неизвестно Цена: 17909.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Patient access is one of the pillars of the Triple Aim and a critical aspect of improving the healthcare system over all. If you are not thinking about how to optimize your access, you should be. Medical practices must think about their operations when attempting to solve the patient access challenge.
This book addresses the critical components of patient access: provider supply, patient demand, scheduling optimization, telephone management, virtual communication, and telehealth. It provides strategies, tools and resources to help you systematically manage patient access. Practices must design coordinated processes to make progress in matching resources to need and improve patient access to providers and services.
The book will provide the strategies and tools to:
Balance provider supply and patient demand
Cultivate a patient access culture
Add capacity to the medical practice to help meet patient demand for services
Develop strategies to optimize the provider's time while streamlining the patient flow process
Create best practices in telephone management
Provide a detailed guide to develop and manage a call center
Create a virtual front office for the practice
Develop protocols for virtual communication and e-visits
Benchmark key performance indicators (KPIs) to recommended targets for patient access.
Utilize these strategies, tools and resources to take control of patient access.
Автор: Woodcock, Keith Название: Drawing and painting cars ISBN: 1785002929 ISBN-13(EAN): 9781785002922 Издательство: Неизвестно Рейтинг: Цена: 2915.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: 10 July 1940-the official first day of the Battle of Britain-witnessed the main assaults by ever-increasing formations of Luftwaffe bombers, escorted by Bf109s and Bf110s. The Thin Blue Line tells the story. RAF Spitfires and Hurricanes endeavoured to repel the Heinkels, Dorniers and Ju88s, frequently with ill-afforded loss in pilots and aircraft.
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