Описание: Originally envisaged as a privately funded project for a possible future NATO-fighter, the Dassault Mirage F.1 evolved into one of the most aesthetically attractive and commercially most successful combat aircraft of the 1970s and 1980s. Developed into more than a dozen of different variants and sub-variants – each of them custom-tailored to requirements of air forces that flew it – it also became a type that saw intensive combat service in numerous wars on no less than three different continents. Iraq became the biggest export customer for Mirage F.1. One way or the other, the Iraqi Air Force significantly contributed – and financed – the further development of this type, but also influenced research and development of a number of further systems that followed in its wake – most of which eventually found their way into operational service in France. While the Mirage F.1 has attracted at least some coverage in English language publications, its acquisition and combat deployment by Iraq still remains a topic with not a few controversies. The purpose of this volume is to redress the balance and provide an in-depth insight into the acquisition process, development and equipment of custom-tailored variants made for Iraq, training of Iraqi personnel on the type, and its combat deployment during wars against Iran, 1980-1988, and against the US-led, so-called Gulf Coalition, in 1991 and afterwards. Originally envisaged and acquired as a ‘pure’ interceptor, before long the Mirage F.1 in Iraqi service proved a highly capable multi-role platform aircraft, and was widely deployed not only for ground attack but also anti-shipping purposes, as an aerial tanker, and for delivering long-range pin-point attacks. Illustrated with over 120 photographs and many colour profiles, this book provides a unique, single point of reference on camouflage, markings, and armament configurations of Mirage F.1s in Iraqi service.
Описание: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
Автор: Perry James Название: Public Service and Good Governance for the Twenty-First Century ISBN: 0812252047 ISBN-13(EAN): 9780812252040 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 10659.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Expert analysis of American governance challenges and recommendations for reform Two big ideas serve as the catalyst for the essays collected in this book. The first is the state of governance in the United States, which Americans variously perceive as broken, frustrating, and unresponsive. Editor James Perry observes in his Introduction that this perception is rooted in three simultaneous developments: government's failure to perform basic tasks that once were taken for granted, an accelerating pace of change that quickly makes past standards of performance antiquated, and a dearth of intellectual capital that generate the capacity to bridge the gulf between expectations and performance. The second idea hearkens back to the Progressive era, when Americans revealed themselves to be committed to better administration of their government at all levels—federal, state, and local. These two ideas—the diminishing capacity for effective governance and Americans' expectations for reform—are veering in opposite directions. Contributors to Public Service and Good Governance for the Twenty-First Century explore these central ideas by addressing such questions as: what is the state of government today? Can future disruptions of governance and public service be anticipated? What forms of government will emerge from the past and what institutions and structures will be needed to meet future challenges? And lastly, and perhaps most importantly, what knowledge, skills, and abilities will need to be fostered for tomorrow's civil servants to lead and execute effectively? Public Service and Good Governance for the Twenty-First Century offers recommendations for bending the trajectories of governance capacity and reform expectations toward convergence, including reversing the trend of administrative disinvestment, developing talent for public leadership through higher education, creating a federal civil service to meet future needs, and rebuilding bipartisanship so that the sweeping changes needed to restore good government become possible. Contributors: Sheila Bair, William W. Bradley, John J. DiIulio, Jr., Angela Evans, Francis Fukuyama, Donald F. Kettl, Ramayya Krishnan, Paul C. Light, Shelley Metzenbaum, Norman J. Ornstein, James L. Perry, Norma M. Riccucci, Paul R. Verkuil, Paul A. Volcker.
Автор: Protzman Charles, Kerpchar Joyce, Mayzell MD Mba F Название: Leveraging Lean in the Emergency Department ISBN: 1482237318 ISBN-13(EAN): 9781482237313 Издательство: Taylor&Francis Рейтинг: Цена: 9492.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book is part of a series of titles that are a spin-off of the Shingo Prize-winning book Leveraging Lean in Healthcare: Transforming Your Enterprise into a High Quality Patient Care Delivery System. Each book in the series focuses on a specific aspect of healthcare that has demonstrated significant process and quality improvements after a Lean implementation.Emergency departments have become notorious for long wait times and questionable quality of care. By adopting Lean manufacturing concepts, hospitals can turn the emergency department into a valuable service for the hospital and the community it serves.Leveraging Lean in the Emergency Department: Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation supplies a functional understanding of Lean emergency department processes and quality improvement techniques. It is ideal for healthcare executives, leaders, process improvement team members, and inquisitive frontline workers who want to implement and leverage Lean.Supplying detailed descriptions of Lean tools and methodologies, the book identifies powerful Lean solutions specific to the needs of the emergency department. The first section provides an overview of Lean concepts, tools, methodologies, and applications.The second section focuses on the application of Lean in the emergency department within the confines of the hospital or clinic. Presenting numerous examples, stories, case studies, and lessons learned, it examines the normal operation of each area in emergency departments and highlights the areas where typical problems occur.Next, the book walks readers through various Lean initiatives and demonstrates how Lean tools and concepts have been used to achieve lasting improvements to processes and quality of care. It also supplies actionable blueprints that readers can duplicate or modify for use in their own institutions. Illustrating leadership’s role in achieving departmental goals, this book will provide you with a well-rounded understanding of how Lean can be applied to achieve significant improvements throughout the entire continuum of care.
Описание: Are you a solo service professional who wants a complete and proven system for attracting an abundance of clients and customers to your business in a way that allows you to help more people and make more money? Then this book is for you! Whether you?re a newbie or a seasoned professional looking for innovative ways to leverage your time and your talent to enjoy more freedom in your life and your business, you?ll find the exact steps to take in this refreshingly down-to-earth and doable business book. Inside you?ll discover exactly what your target market wants to buy from you, more than fifty ways to build your e-mail list of potential clients and customers, the business model that brings you rivers of passive income with a lot less effort, a readers-only invitation to connect with Alicia, and much more. 6 Simple Steps to 6 Figures for the Solo Service Professional is a step-by-step guide to building a successful service business based on real-world, real-people proven methods that have led thousands of solo professionals down the path to living the life they desire and deserve. It will do the same for you.
The assumptions that military service helps candidates attract votes—while lacking it harms a candidate’s chances—has been an article of faith since the electoral coronation of George Washington in 1789. Perhaps the most compelling fact driving the perception that military service helps win votes is the large number of veterans who have held public office. Some candidates even exaggerate their military service to persuade voters. However, sufficient counter-examples undermine the idea that military veterans enjoy an advantage when seeking political office.
In Why Veterans Run, Jeremy Teigenexplains the tendency of parties to elevate those with armed forces experience to run for high office. He describes the veteran candidate phenomenon by examining the related factors and patterns, showing why different eras have more former generals running and why the number of veterans in election cycles varies. With both quantitative and qualitative analysis, Why Veterans Run investigates each postwar era in U.S. electoral history and elaborates why so many veterans run for office. Teigen also reveals how election outcomes with veteran candidates illuminate the relationship between the military and civilian spheres as well as the preferences of the American electorate.
Описание: Drawing on examples across a range of policy areas, this important new book examines the radically changing system of governance and delivery of social welfare in the UK and assesses how changes in social policy and governance interact in the delivery of social welfare.
Описание: The history of domestic labor markets in 19th century America From the era of Irish Famine migration to the passage of quota restrictions in the 1920s, household domestic service was the single largest employer of women in the United States, and, in California, a pivotal occupation for male Chinese immigrants. Servants of both sexes accounted for eight percent of the total labor force – about one million people. In Brokering Servitude, Andrew Urban offers a history of these domestic servants, focusing on how Irish immigrant women, Chinese immigrant men, and American-born black women navigated the domestic labor market in the nineteenth century – a market in which they were forced to grapple with powerful racial and gendered discrimination. Through vivid examples like how post-famine Irish immigrants were enlisted to work as servants in exchange for relief, this book examines how race, citizenship, and the performance of domestic labor relate to visions of American expansion. Because household service was undesirable work stigmatized as unfree, brokers were integral to steering and compelling women, men, and children into this labor. By the end of the nineteenth century, the federal government became a major broker of domestic labor through border controls, and immigration officials became important actors in dictating which workers were available for domestic labor and under what conditions they could be contracted. Drawing on a range of sources – from political cartoons to immigrant case files to novels – Brokering Servitude connects Asian immigration, European immigration, and internal, black migration. The book ultimately demonstrates the ways in which employers pitted these groups against each other in competition for not only servant positions, but also certain forms of social inclusion, offering important insights into an oft-overlooked area of American history.
By the early 1700s, the vast scale of the Spanish Empire led crown authorities to rely on local institutions to carry out their political agenda, including religious orders like the Franciscan mission of Santa Rosa de Ocopa in the Peruvian Amazon. This book follows the Ocopa missions through the eighteenth and early nineteenth centuries, a period marked by events such as the indigenous Juan Santos Atahualpa Rebellion and the 1746 Lima earthquake. Caught between the directives of the Spanish crown and the challenges of missionary work on the Amazon frontier, the missionaries of Ocopa found themselves at the center of a struggle over the nature of colonial governance.
Cameron D. Jones reveals the changes that Spain's far-flung empire experienced from borderland Franciscan missions in Peru to the court of the Bourbon monarchy in Madrid, arguing that the Bourbon clerical reforms that broadly sought to bring the empire under greater crown control were shaped in turn by groups throughout the Americas, including Ocopa friars, the Amerindians and Africans in their missions, and bureaucrats in Lima and Madrid. Far from isolated local incidents, Jones argues that these conflicts were representative of the political struggles over clerical reform occurring throughout Spanish America on the eve of independence.
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