Автор: Goulston Mark Название: Just Listen: Discover the Secret to Getting Through to Absol ISBN: 0814436471 ISBN-13(EAN): 9780814436479 Издательство: McGraw-Hill Рейтинг: Цена: 2691.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Learn how to turn the supposedly unreachable people in your lives into allies, devoted customers, loyal colleagues, and lifetime friends.
Описание: "Finally The book that helps you deal with irrational, impossible people." -- Oprah's Book Club 2.0
Let's face it: we all know people who are downright irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who just won't listen? What can you do with an unrealistic boss, an angry spouse, or an overly emotional friend? You can't win by ignoring the insanity--and you can't argue it away. But you can stop it cold. Top-ranked psychiatrist and communication expert Mark Goulston shows you how in Talking to "Crazy", a life-changing book for everyone trapped in maddening personal or professional relationships. Goulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use them. You'll learn: Why people act the way they do - How instinctive responses can exacerbate the situation--and what to do instead - When to confront a problem and when to walk away - How to activate the Sanity Cycle--which quickly transforms you from threat to ally - How to use 14 simple, but effective communication techniques, including assertive submission flattery, the kiss-off, and more - And much more You can't reason with unreasonable people--but you can reach them. This powerful and practical book shows you how.
Автор: Wilson Janis Название: Goulston Street: The Quest for Jack the Ripper ISBN: 1733521704 ISBN-13(EAN): 9781733521703 Издательство: Неизвестно Рейтинг: Цена: 2604.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Small Business project management is simply not as complicated as project management in the enterprise. But small business projects have the same challenges as enterprise projects: They need to achieve their goals effectively, on time, and within budget. They also face the same primary challenge - staying inside the scope of the project This great little book provides a simple process project planning and management process that is easy to learn and easy to teach to your employees, fellow technicians, and sub-contractors. You'll learn to track any project, explain all the stages to clients and employees, and verify that everything is completed on time and under budget. The authors show you a great technique for making sure that scope creep is a thing of the past Make every project a successful and profitable project This book jumps right into a down-and-dirty, get-it-done process for creating and implementing projects that work. The primary audience is the technical consultant. But this process, with very little fine-tuning, should work for just about any SMB project. We show you how to -Meet all the project goals -Maintain excellent communication with the client -Manage expectations -Stay profitableand -Avoid scope creep
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