Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune.
As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a result, call center workers in India need to imagine themselves in the eyes of their Western clients—to represent themselves both as foreign workers who do not threaten Western jobs and as being "just like" their customers in the West. In order to become these imagined ideal workers, they must be believable and authentic in their emulation of this ideal. In conversation with Western clients, Indian customer service agents proclaim their legitimacy, an effort Mirchandani calls "authenticity work," which involves establishing familiarity in light of expectations of difference. In their daily interactions with customers, managers and trainers, Indian call center workers reflect and reenact a complex interplay of colonial histories, gender practices, class relations, and national interests.
Автор: Mirchandani Anjani Название: Rаng Wo Gаosщ Ni, Volume 1: Let Me Tell You ISBN: 1098328337 ISBN-13(EAN): 9781098328337 Издательство: Неизвестно Рейтинг: Цена: 2069.00 р. Наличие на складе: Нет в наличии.
Описание: Learn 10 Popular Ragas A complete look at scales, fret board patterns and techniques, with examples. The author takes you step by step through 10 Ragas providing guidance on how to train yourself. It is assumed that the reader does not have any prior knowledge or orientation of Indian Raga music. * You will learn how a simple scale is transformed into a Raga. * The elements of a raga composition. * A systematic method of learning Ragas.
Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune.
As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a result, call center workers in India need to imagine themselves in the eyes of their Western clients—to represent themselves both as foreign workers who do not threaten Western jobs and as being "just like" their customers in the West. In order to become these imagined ideal workers, they must be believable and authentic in their emulation of this ideal. In conversation with Western clients, Indian customer service agents proclaim their legitimacy, an effort Mirchandani calls "authenticity work," which involves establishing familiarity in light of expectations of difference. In their daily interactions with customers, managers and trainers, Indian call center workers reflect and reenact a complex interplay of colonial histories, gender practices, class relations, and national interests.
Автор: Mirchandani Raakhee Название: Hair Twins ISBN: 0316495301 ISBN-13(EAN): 9780316495301 Издательство: Little Brown Рейтинг: Цена: 2275.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A charming story about the special hair bond between a Sikh father and daughter as they boldly celebrate and proudly share their family tradition.
