Saltwater Leadership Second Edition: A Primer on Leadership for the Junior Sea-Service Officer, Wray Jr. Usn (Ret) Radm Robert O., Mustin Usn Radm John B., LeClair Usn Radm Theodore P. S.
Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is not an optional component of leadership; it is not a nicety to be used to make others feel good. It is, in fact, a critical component of the tasks facing today's leaders. In this new edition, we've added tips and advice dealing with virtual active listening, and incorporated up-to-date research from both inside and outside CCL to make sure you can best meet the leadership challenges you face in today's world.
Описание: This book provides an in-depth view of the roles and responsibilities of the chief diversity officer, diversity strategic planning, and examines the various roles of diversity leaders at community colleges and will significantly benefit those interested in learning more about diversity and inclusion at community colleges.
Описание: There are many advantages to incorporating digital services in business, including improved data management, higher transparency, personalized customer service, and cost reduction. Innovation is a key driver to how digital services are formed, developed, delivered, and used by consumers, employees, and employers. The largest differentiator comes from having a digitally empowered workforce. Companies increasingly need digital workers to establish greater digital skills to bear on every activity. Business leaders especially need to steer digital priorities, drive innovation, and develop digital platforms.
Leadership, Management, and Adoption Techniques for Digital Service Innovation is an essential reference source that discusses the adoption of digital services in multiple industries and presents digital technologies to address and further advance innovation to drive successful solutions. Featuring research on topics such as cloud computing, digital business, and value creation, this book is ideally designed for managers, leaders, executives, directors, IT consultants, academicians, researchers, industry professionals, students, and practitioners.
Автор: Bernat Len Название: Leadership Matters: Advice from a Career USMC Officer ISBN: 1947309196 ISBN-13(EAN): 9781947309197 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 1875.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Charles Szypszak Название: Military Leadership Lessons for Public Service ISBN: 1476664919 ISBN-13(EAN): 9781476664910 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 4990.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Military veterans have had the most intensive leadership training, mentoring, and experience available anywhere. Many return to their communities seeking to apply what they learned. What they are likely to find among those in public administration is not a welcome embrace for military training and experience. Instead veterans are more likely to encounter a misimpression that it is not of much use, which is becoming more widespread in society as fewer among those in power have served in the military or are close to anyone who did. But contrary to the popular misimpression, military leadership principles and methods are not just about using authority and giving orders. They are based on interpersonal dynamics learned from experience and reflection. Unsurprisingly effective leadership in civil emergencies - as shown on 9/11 and during Hurricane Katrina - depends on the same kind of demeanor, decisiveness, and trustworthiness as in combat. But good leadership is fundamentally the same in day-to-day challenges as well. There are, in fact, military leadership principles and methods that will be effective whenever adapted to the circumstances. Being mindful of them can better equip anyone for public service.
Описание: Five Steps to Five Stars focuses on the individual leadership steps necessary to achieve excellence in customer service. All the steps outline the required intentional and deliberate actions to succeed. Leaders who follow these steps will be able to improve their existing organizational policies by becoming better customer service focused leaders. Five Steps to Five Stars is a leader's guide to improving the overall customer service environment. In Step One, leaders will be challenged to conduct a true self-evaluation of their personal beliefs and skills when it comes to managing excellence in customer service. Step Two will motivate leaders to view the organization through the three different lenses of the customer service windows--customer's view, the worker's view, and the leader's view. In Step Three, we continue to build leaders by discovering how to right their wrongs, and in Step Four, leaders will start the process of trying to close the customer service gap. Finally, in Step Five, leaders are asked to apply the 5-5-5 Rule to all areas of customer service in their organization. The steps will help leaders and managers build, promote, and create working environments which produce 5-Star customer service
Описание: There are many advantages to incorporating digital services in business, including improved data management, higher transparency, personalized customer service, and cost reduction. Innovation is a key driver to how digital services are formed, developed, delivered, and used by consumers, employees, and employers. The largest differentiator comes from having a digitally empowered workforce. Companies increasingly need digital workers to establish greater digital skills to bear on every activity. Business leaders especially need to steer digital priorities, drive innovation, and develop digital platforms. Leadership, Management, and Adoption Techniques for Digital Service Innovation is an essential reference source that discusses the adoption of digital services in multiple industries and presents digital technologies to address and further advance innovation to drive successful solutions. Featuring research on topics such as cloud computing, digital business, and value creation, this book is ideally designed for managers, leaders, executives, directors, IT consultants, academicians, researchers, industry professionals, students, and practitioners.
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