Описание: Three paradigms, the Empirical Paradigm, the Reference Paradigm and the Reflective Paradigm, are explained followed by a search for the Fourth Paradigm, the so-called Emergence Paradigm, which presents a route to radical innovation in organizations when plans, strategies and models fail.
Автор: Heskett, James L. Название: Service breakthroughs: changing the rules of the game ISBN: 141657686X ISBN-13(EAN): 9781416576860 Издательство: Simon & Schuster Рейтинг: Цена: 3280.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out how these companies do it, service management experts James Heskett, Earl Sasser, and Christopher Hart put the question to the chief executive officers of fifteen of America's leading service firms attending a workshop at the Harvard Business School. Breakthrough leaders, they discovered, think very differently about their businesses than do their competitors, in distinct and well-defined ways. Now, in Service Breakthroughs, based upon five years of exhaustive research in fourteen service industries, Heskett, Sasser, and Hart show exactly what enables one or two companies in each industry to constantly set new standards for quality and value that force competitors to adapt or fail. At the heart of breakthrough performance, the authors contend, is a sometimes intuitive but thorough understanding of the "self-reinforcing service cycle" that replaces traditional management of "trade-offs." The "cycle" is a paradigm derived from the research results suggesting direct links between heightened customer satisfaction, increased customer retention, augmented sales and profit, improved quality and productivity, greater service value per unit of cost, improved satisfaction of service providers, increased employee retention, and further heightened customer satisfaction. With detailed examples and dramatic case studies of Mark Twain Bancshares, American Airlines, Florida Power & Light, Federal Express, McDonald's and many other companies, Heskett, Sasser, and Hart show how this self-reinforcing cycle of behavior differentiates breakthrough leaders from their "merely good" competitors. The authors describe how breakthrough managers develop counterintuitive, even contrarian, strategic service visions. These companies define their "service concept" in terms of results achieved for customers rather than services performed. They target market segments by focusing on psychographics -- how customers think and behave -- instead of demographics. And instead of viewing a service delivery system as a facility where the service is producted and sold, breakthrough firms see it as an opportunity to enhance the quality of the service. These profound differences in thought and action have brought spectacular results. For managers who wish to set the pace in their service industries, Service Breakthroughs will be essential reading.
Автор: Lonely Planet Balfour, Amy C Bartlett, Ray Grosberg, Michael Karlin, Adam Kluepfel, Brian Maxwell, Virginia Richmond, Simon St Louis, Regis Zimmerman, Название: Changing the dynamics and impact of innovation management: a systems approach and the iso standard ISBN: 1800814909 ISBN-13(EAN): 9781800814905 Издательство: Profile Рейтинг: Цена: 2275.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A suspenseful and Ripleyesque debut about a private tutor who discovers the dark world behind Russian wealth
Автор: Dirk Schaefer Название: Product Development in the Socio-sphere ISBN: 3319074032 ISBN-13(EAN): 9783319074030 Издательство: Springer Рейтинг: Цена: 19591.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book provides a broad overview of a number of game-changing paradigms that are anticipated to reshape 21st century product development.
Описание: The Tax Rules Have Changed. Your Business Should, Too.
The Tax Cut and Jobs Act of 2017 marks the biggest tax reform in more than 30 years. The changes to the tax code are complex (especially for the small-business owner), but you don't have to go it alone. CPA and Attorney Mark J. Kohler delivers a comprehensive analysis of the new tax and legal structure you desperately need to help make the new tax law work for you.
In this revised edition of The Tax and Legal Playbook, Kohler reveals clear-cut truths about tax and legal planning and delivers a practical, play-by-play guide that helps you build wealth, save on taxes, and protect your assets. Using real-world case studies, tax-savvy tips, game plans, and discussion points, Kohler coaches you through the complexities of the tax game of the small-business owner. You'll also learn how to:
Examine your business needs and pick the right business entity for you
Build your personal and corporate credit in eight steps
Implement affordable asset protection strategies
Take advantage of underutilized business tax deductions
Pick the right health-care, retirement, and estate plans
Bring on partners and investors the right way
Plan for your future with self-directed retirement funds
Reading from cover to cover or refer to each chapter as needed, you will come away wiser and better equipped to make the best decisions for your business, your family, and yourself.
What if you had a crystal ball that revealed the future of the healthcare landscape?Wouldn't you want that ball?
Think of how that information could boost your success and impact your future. You could be on the cutting-edge of change and reap the rewards. Accept that change is inescapable. Discover how healthcare changes will impact you, your family, and your career. Listen to pioneers who share their secrets and predictions.
A few of these pioneers include: 1. Shaden Marzouk MD, Ph.D. Managing Director, Health, AXA, former Chief Medical Officer of Cardinal Health
2. Brian Caveney, MD, JD, MPH. Enterprise-Wide Chief Medical Officer of LabCorp
3. Ruth Williams-Brinkley, President, Kaiser Foundation Health Plan and Hospitals of the Northwest
4. Bertalan Mesko, MD. Ph.D. Director of The Medical Futurist Institute
5. Barbara Casey, Global Health Leader at Cisco, Inc
6. Deborah C. Beidel, Ph.D., ABPP, Director of UCF RESTORES(R)
What these leaders share: - Current innovative trends - How trends will change the world - Five things they wish they knew - Disruptive practices and products you haven't heard of - Advice for how to future-proof your career - Success habits and life philosophy
Who this book is for: . Entrepreneurs, healthcare workers and consumers who understand the need for strategic agility.
. Those who want to plan a future in the healthcare industry. . Those who want to avoid failed businesses. . Those who want to prepare for new trends and reap the reward of a competitive advantage.
What you will learn: - What the future of the healthcare industry looks like - How to recession-proof your career - Where to find healthcare business and career opportunities - How to pitch venture capitalists and where to find them - How to ask the right questions - How to prepare for environmental uncertainties
Successful leaders need to anticipate where the markets are going. Disruption is a wealth creation opportunity. Leaders who are open to innovative ideas, and to learning how and where to look for ideas, will thrive.
Don't get locked out of this market because you lack the knowledge on how and where to find solutions. Expand your view and increase the odds that you will see important trends before your competition.
Disruptive innovation theory should be a key component in all strategist's toolkits.
Grab a copy of The Art of Healthcare Innovation: Interviews and Industry Insights from 36 Pioneers today before change renders your position obsolete.
The Complete and Comprehensive Guide to Business Transformation
As digital technologies and consumer expectations continue to disrupt almost every industry sector, companies are placing greater emphasis on developing and implementing transformation programs. Changing the Game offers the practical knowledge required to create a dramatic step-change in company performance. Designed for executives and managers responsible for a transformation in any type of company and situation, this comprehensive real-world playbook covers the change process from start to finish -- from assessing the situation and determining strategic priorities, to developing a roadmap, establishing the governance structure, managing initiative delivery, and evaluating the impact of the transformation.
AdoptIng a robust and pragmatic approach to every stage of business transformation, this authoritative volume explains where to start, identifies key areas of focus, and describes the strategies, decisions, and actions necessary for achieving results. Throughout the text, case studies of leading organizations highlight essential tools and approaches, examine key challenges, and evaluate their impact. A wealth of practical tools help readers build a foundation for change in their organization, define a clear path forward, mobilize teams, assign responsibilities, execute initiatives, track progress, sustain momentum, and more.
Provides detailed guidance on envisioning, designing, managing, and delivering a successful company, function or team transformation
Enables readers to create a dramatic change in company performance with a results-focused approach based on leading management practices
Contains more than 20 in-depth sections representing the entire transformation journey
Includes numerous ready-to-use tools and templates, including 50 exhibits, that can be adopted in any organization to accelerate results
Features tips and advice from top-level executives at leading companies and government organizations
Changing the Game: The Playbook for Leading Business Transformation is an invaluable step-by-step blueprint for executives, managers, teams, and consultants involved in devising and executing transformation programs.
This book is a brutal expose' of religion's failure to keep and preserve our Godly American culture and the unconventional answer to restore the cultural soul that is rightfully ours to maintain. It exposes the history and spiritual influences behind the decline and the process Christians can follow to reverse that decline. Liberals may claim that they are godless Atheists, but the truth is, they are following the doctrines of Lucifer and following a game plan taught by followers of Lucifer. We are losing a spiritual battle by fighting with the tools of the flesh: logic, reason, emotion, science, and the law. We are bound to lose. We need to learn the rules and methods that have been proven to work spiritually against a ruthless spiritual opponent. Liberals know full well that they are fighting for the soul of our nation. We need to realize that the soul they are fighting for is the complete corruption and loss of the Godly soul our founding fathers tried to establish for our nation. It not only presents the problem but also provides the solution to our problem and the promise that the problem of ungodliness in our culture can be reversed. Godliness can be restored. We are also fighting for the soul of our nation. It is NOT the same soul that the Liberals are trying to preserve. They have corrupted our nation by deception. We can restore the national soul they corrupted with the truth.
Автор: Dirk Schaefer Название: Product Development in the Socio-sphere ISBN: 3319344285 ISBN-13(EAN): 9783319344287 Издательство: Springer Рейтинг: Цена: 16977.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book provides a broad overview of a number of game-changing paradigms that are anticipated to reshape 21st century product development.
Автор: Kohler Mark Название: The tax and Legal playbook ISBN: 159918561X ISBN-13(EAN): 9781599185613 Издательство: TBS/GBS Рейтинг: Цена: 2770.00 р. Наличие на складе: Поставка под заказ.
Описание: The Tax and Legal Playbook: Strategies that Save You Time and Money CPA and Attorney Mark J. Kohler answers the leading tax and legal questions facing small business owners, across all stages of business, and delivers a comprehensive playbook of clear-cut truths, thought-provoking advice, and underutilized solutions to save you time, money, and heartache. You can read this book straight through or as a reference guide--reading the chapters as needed to answer the questions as they arise. You'll come away wiser and better equipped to make the best decisions for your business, your family, and yourself. Covers: - The ins and outs behind fundamental business decisions - Underutilized tax and legal strategies that can save you thousands - Picking the right legal entity for your business - Common legal scams and deceptions to avoid - Protecting your assets and planning for retirement - Issues are illustrated with entertaining, real-world examples
Автор: Kokshagina, Olga Alexander, Allen Название: Radical innovation playbook ISBN: 3110641291 ISBN-13(EAN): 9783110641295 Издательство: Walter de Gruyter Рейтинг: Цена: 6313.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
The Radical Innovation Playbook is a practical guide that helps innovators and entrepreneurs to harness new, extreme ideas despite complex business barriers along the way.
Designed to be easy-to-use The Radical Innovation Playbook provides insight, practical solutions and reusable canvasses to help innovation managers, CEOs, Chief Innovators and directors of innovation labs to develop breakthrough ideas.
In this playbook you will learn how to:
Make vital decisions about how to plan and share your radical ideas
Collect and analyse information to influence and convince others
Engage with peers and stakeholders about your innovation project
Challenge established company norms and business models
Discover, explore and secure investment
Gain confidence and skills for a successful launch
Reach new markets and commercial channels
Build a structure within an organisation that enables innovation to grow
Inspire and support future generations to make an impact and achieve success
Read The Radical Innovation Playbook and discover how to successfully unleash and develop your breakthrough moment.
Link to our Webinar: What do you do when incremental innovation isn't enough? https: //youtu.be/eTLhMi4rBqY
Check out this link to a five-star review from The Bookbag http: //www.thebookbag.co.uk/reviews/The_Radical_Innovation_Playbook: _A_Practical_Guide_for_Harnessing_New, _Novel_or_Game-Changing_Breakthroughs_by_Olga_Kokshagina_and_Allen_Alexander
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