Introduction.- Quality: From Past Perfect to Future Conditional.- Importance of Data Quality for Analysis.- The Future of Quality: Strategy, Leadership, and an Opportunity to Improve Quality of Life on a Global Scale there to be Seized or Lost.- Common Sense, Use the Right Tool for the Job.- Development of Strategic Quality Metrics for Organizations Using Hoshin Kanri.- Customer Experience Driving Quality Transformation.- The Role of Learning and Exploration in Quality Management and Continuous Improvement.- The Efficienti: Quality Professionals of the 21st Century.- Final Thoughts.- Feigenbaum Medalists (Non-Authors) Short Bios.
