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Service Quality for Facilities Management in Hospitals, Sui Pheng Low, Rui Zhu


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Цена: 20962.00р.
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Автор: Sui Pheng Low, Rui Zhu
Название:  Service Quality for Facilities Management in Hospitals
ISBN: 9789811092930
Издательство: Springer
Классификация:

ISBN-10: 9811092931
Обложка/Формат: Paperback
Страницы: 146
Вес: 0.24 кг.
Дата издания: 30.05.2018
Язык: English
Издание: Softcover reprint of
Иллюстрации: 17 illustrations, black and white; xiv, 146 p. 17 illus.; 17 illustrations, black and white; xiv, 146 p. 17 illus.
Размер: 23.39 x 15.60 x 0.89 cm
Читательская аудитория: General (us: trade)
Ссылка на Издательство: Link
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Поставляется из: Германии
Описание: This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.
Дополнительное описание: Introduction.- Facilities Management and Singapore’s Healthcare System.- SERVQUAL, the Kano model and QFD.- Conceptual Framework.- Research Methodology.- Data Analysis.- Discussions.- Conclusions.



Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Third Edition

Автор: Graban Mark
Название: Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Third Edition
ISBN: 1498743250 ISBN-13(EAN): 9781498743259
Издательство: Taylor&Francis
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Цена: 7042.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание:

Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients, staff, physicians, and health systems. Lean Hospitals, Third Edition explains how to use the Lean methodology and mindsets to improve safety, quality, access, and morale while reducing costs, increasing capacity, and strengthening the long-term bottom line.
This updated edition of a Shingo Research Award recipient begins with an overview of Lean methods. It explains how Lean practices can help reduce various frustrations for caregivers, prevent delays and harm for patients, and improve the long-term health of your organization.
The second edition of this book presented new material on identifying waste, A3 problem solving, engaging employees in continuous improvement, and strategy deployment. This third edition adds new sections on structured Lean problem solving methods (including Toyota Kata), Lean Design, and other topics. Additional examples, case studies, and explanations are also included throughout the book.
Mark Graban is also the co-author, with Joe Swartz, of the book Healthcare Kaizen: Engaging Frontline Staff in Sustainable Continuous Improvements, which is also a Shingo Research Award recipient. Mark and Joe also wrote The Executive's Guide to Healthcare Kaizen.

Service Quality for Facilities Management in Hospitals

Автор: Low Sui Pheng; Zhu Rui
Название: Service Quality for Facilities Management in Hospitals
ISBN: 9811009554 ISBN-13(EAN): 9789811009556
Издательство: Springer
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Цена: 15672.00 р.
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Описание:
Introduction.- Facilities Management and Singapore's Healthcare System.- SERVQUAL, the Kano model and QFD.- Conceptual Framework.- Research Methodology.- Data Analysis.- Discussions.- Conclusions.

Measurement of Facilities Management Performance in Ghana`s Public Hospitals

Автор: Amos Daniel, Au-Yong Cheong Peng, Musa Zairul Nisham
Название: Measurement of Facilities Management Performance in Ghana`s Public Hospitals
ISBN: 9813343311 ISBN-13(EAN): 9789813343313
Издательство: Springer
Цена: 13974.00 р.
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Описание: This book presents the concept of healthcare facilities management performance measurement (HCFMPM) using Ghana as a case study.

Indoor Air Quality in Healthcare Facilities

Автор: Stefano Capolongo; Gaetano Settimo; Marco Gola
Название: Indoor Air Quality in Healthcare Facilities
ISBN: 3319491598 ISBN-13(EAN): 9783319491592
Издательство: Springer
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Цена: 7685.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание:

This interdisciplinary guide offers background, research findings, and practical strategies for assessing and improving air quality in hospitals and other healthcare settings. Positing good air quality as critical to patient and staff well-being, it identifies disease-carrying microbes, pollutants, and other airborne toxins and their health risks, and provides localized interventions for reducing transmission of pathogens. Effective large-scale approaches to air quality control are also outlined, from green building materials to hygienic HVAC and air treatment practices. Its thoroughness of coverage makes this book a vital resource for professionals involved in every aspect of health service facilities, from planning and construction to maintenance and management.

Among the topics covered:

  • Existing guidelines in indoor air quality: the case study of hospital environments
  • Hospital environments and epidemiology of healthcare-associated infections
  • Analysis of microorganisms in hospital environments and potential risks
  • Legionella indoor air contamination in healthcare environments
  • HVAC system design in healthcare facilities and control of aerosol contaminants
  • Assessment of indoor air quality in inpatient wards

Indoor Air Quality in Healthcare Facilities imparts up-to-date expertise to a variety of professional readers, including hospitals' technical and management departments, healthcare facilities' chief medical officers, hospital planners, sport and thermal building designers, public health departments, and students of universities and schools of hygiene.

Business Engineering And Service Design With Applications For Hospitals

Автор: Barros
Название: Business Engineering And Service Design With Applications For Hospitals
ISBN: 1606496263 ISBN-13(EAN): 9781606496268
Издательство: McGraw-Hill
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Цена: 3252.00 р.
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Описание: Business Engineering attempts to provide tools, as other engineering disciplines have, for the design of businesses. In this book, the authors integrate the design of a business with analytics and supporting IT tools in giving a sound basis for Business Engineering.

Lean daily management for healthcare field book

Автор: Berlanga, Gerard A. Husby, Brock C. Martinez, Joaquin O.
Название: Lean daily management for healthcare field book
ISBN: 1498756506 ISBN-13(EAN): 9781498756501
Издательство: Taylor&Francis
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Цена: 7042.00 р.
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Описание:

This book gives healthcare leaders a practical guide to implementing the 4 key components of lean daily management system - 1. LDM boards; 2. Leadership rounds 3. Leader daily disciplines and 4. Lean projects. Although lean is not new to healthcare, effective LDM is just now taking hold with the best lean healthcare organizations in the U.S. and Canada. Leaders are realizing that sustaining their lean projects over time has proven to be a challenge without first addressing the organizations management system/model. LDM gives leaders a straightforward approach to do just that as well as improve their ability to spread and deploy lean to other areas of the organization and tie back to strategy.

Planning quality project management of (emr/ehr) software products

Автор: Chamberlain, Richard
Название: Planning quality project management of (emr/ehr) software products
ISBN: 1138310182 ISBN-13(EAN): 9781138310186
Издательство: Taylor&Francis
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Цена: 11023.00 р.
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Описание: This book covers how to use Quality Management (ISO 9001) to develop computer systems, specifically EMR systems. It gives a basic introduction to how to implement computer systems. It also covers the topic of compliance because the hospitals are required to comply with regulations other than FDS regulations.

Healthy China: Deepening Health Reform in China: Building High-Quality and Value-based Service Delivery

Название: Healthy China: Deepening Health Reform in China: Building High-Quality and Value-based Service Delivery
ISBN: 1464812632 ISBN-13(EAN): 9781464812637
Издательство: Mare Nostrum (Eurospan)
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Цена: 8177.00 р.
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Описание: Explores the need for China to transition its health care delivery system toward people-centred, high-quality, integrated care built on the foundation of a strong primary health care system. The report offers a comprehensive set of eight interlinked recommendations that can prepare the Chinese health system for the demographic and health challenges it faces. This report focuses not only on the top-level design for reform; it also addresses the important question of how to make reform work on the ground. It builds on extensive analysis of literature and case studies from high- and middle-income countries, as well as on ongoing innovations in China that offer lessons and experiences for bringing about desired change. The report draws upon cutting-edge thinking about science of delivery that can help scaling up health reforms—from prefecture to province, and ultimately, nationwide.


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