The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, Guy Mary E., Mastracci Sharon H., Yang Seung-Bum
Автор: Olena Hankivsky; Julia S. Jordan-Zachery Название: The Palgrave Handbook of Intersectionality in Public Policy ISBN: 3319984721 ISBN-13(EAN): 9783319984728 Издательство: Springer Рейтинг: Цена: 41925.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Grounded in black feminist scholarship and activism and formally coined in 1989 by black legal scholar Kimberle Williams Crenshaw, intersectionality has garnered significant attention in the field of public policy and other disciplines/fields of study.
Автор: Falkner Robert Название: The Handbook of Global Climate and Environment Policy ISBN: 0470673249 ISBN-13(EAN): 9780470673249 Издательство: Wiley Рейтинг: Цена: 22802.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The Handbook of Global Climate and Environment Policy presents an authoritative and comprehensive overview of international policy on climate and the environment.
Описание: The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.
Описание: Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.
Автор: Sullivan, Helen, Dickinson, Helen, Henderson, Hayl Название: The Palgrave Handbook of the Public Servant ISBN: 3030299791 ISBN-13(EAN): 9783030299798 Издательство: Springer Рейтинг: Цена: 83852.00 р. Наличие на складе: Поставка под заказ.
Описание: The Palgrave Handbook of the Public Servant examines what it means to be a public servant in today`s world(s) where globalisation and neoliberalism have proliferated the number of actors who contribute to the public purpose sector and created new spaces that public servants now operate in.
Автор: Anjula Gurtoo; Colin Williams Название: Developing Country Perspectives on Public Service Delivery ISBN: 8132221591 ISBN-13(EAN): 9788132221593 Издательство: Springer Рейтинг: Цена: 13974.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The book examines the status of public service in developing countries, in the sectors of health, infrastructure, labour and marginalized populations, rural economy and public administration.
Автор: Anjula Gurtoo; Colin Williams Название: Developing Country Perspectives on Public Service Delivery ISBN: 8132229118 ISBN-13(EAN): 9788132229117 Издательство: Springer Рейтинг: Цена: 13974.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The book examines the status of public service in developing countries, in the sectors of health, infrastructure, labour and marginalized populations, rural economy and public administration.
Описание: This Handbook provides a comprehensive and authoritative account of the movement towards co-production of public services and outcomes, a topic which has recently become one of the most intensely debated in public management and administration, both in practice and in the academic literature.
Автор: Debora Valentina Malito; Gaby Umbach; Nehal Bhuta Название: The Palgrave Handbook of Indicators in Global Governance ISBN: 3319627066 ISBN-13(EAN): 9783319627069 Издательство: Springer Рейтинг: Цена: 27950.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This volume brings together both academic and institutional perspectives to examine the production, use and contestation of indicators in global governance.
Автор: Baimenov, Alikhan, Liverakos, Panos Название: Public Service Excellence in the 21st Century ISBN: 9811332142 ISBN-13(EAN): 9789811332142 Издательство: Springer Рейтинг: Цена: 16769.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book combines academic wisdom and practitioners` insights to critically examine the challenges faced by civil service systems in the 21st Century.
Описание: As the field of public administration has been changing due to globalization, government reforms, and increasing governance practices within intergovernmental networks, research and teaching in public administration also adapted itself to these changes. Public policy research and instruction has become transformed and has diffused into other countries with the help of international organizations and other agents of change and transfer. Research in this field is seen as an opportunity for a definitive shift from traditional models of public administration in the sense that policies may be better designed, articulated, and governed through a collaborative approach, while service provision could be enhanced in terms of proximity, representativeness, and innovativeness.
The Handbook of Research on Global Challenges for Improving Public Services and Government Operations provides comprehensive approaches to the study of public administration and public policy from a comparative perspective and includes sound theories and concepts for understanding opportunities and challenges governments face when seeking to improve public services and government operations. The book is a compilation of selective high-quality chapters covering cases, experiences, and practical recommendations on topics related to public administration, public policy, social policy, public management, and public affairs. This book is ideal for policymakers, students, and researchers in the field of public administration, public policy, governance, public management, public affairs, citizen engagement, and administrative sciences and management along with practitioners, stakeholders, and academicians interested in the best practices of various countries in public administration and policy.
Описание: As the field of public administration has been changing due to globalization, government reforms, and increasing governance practices within intergovernmental networks, research and teaching in public administration also adapted itself to these changes. Public policy research and instruction has become transformed and has diffused into other countries with the help of international organizations and other agents of change and transfer. Research in this field is seen as an opportunity for a definitive shift from traditional models of public administration in the sense that policies may be better designed, articulated, and governed through a collaborative approach, while service provision could be enhanced in terms of proximity, representativeness, and innovativeness.
The Handbook of Research on Global Challenges for Improving Public Services and Government Operations provides comprehensive approaches to the study of public administration and public policy from a comparative perspective and includes sound theories and concepts for understanding opportunities and challenges governments face when seeking to improve public services and government operations. The book is a compilation of selective high-quality chapters covering cases, experiences, and practical recommendations on topics related to public administration, public policy, social policy, public management, and public affairs. This book is ideal for policymakers, students, and researchers in the field of public administration, public policy, governance, public management, public affairs, citizen engagement, and administrative sciences and management along with practitioners, stakeholders, and academicians interested in the best practices of various countries in public administration and policy.
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