Most managers struggle against the flow of overly complex systems and are frustrated by an invisible force that undermines their attempts to effect positive change. Their instincts tell them that the organization's structures, systems, and culture are preventing them from getting the results they want, but 'culture' has remained one of the least understood aspects of organizational life - until now. This book reveals how organizational culture can act like an Invisible Bureaucracy(TM) that frustrates and undermines organizational performance. The author argues that assessing and changing organizational culture is of little value unless it is focused on real business challenges. Understanding how the forces of Invisible Bureaucracy actually work begins to transform 'culture' into a reliable resource that can be intentionally used to achieve an organization's goals and objectives. Like a pair of infra-red glasses allows you to see things at night, the material in this book will make Invisible Bureaucracy visible. Once you've learned to 'see' differently, you'll never view organizations (or the people in them) the same way again.
Автор: Coombes Annie E Название: Managing Heritage, Making Peace ISBN: 0755601149 ISBN-13(EAN): 9780755601141 Издательство: Bloomsbury Academic Рейтинг: Цена: 5384.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Kenya stands at a crossroads in its history and heritage, as the nation celebrates its fiftieth anniversary of independence from Britain in 2013. At this important juncture, what parts of its history, including the Mau Mau uprising, do citizens and state wish to remember and commemorate and what is best forgotten or occluded? What does heritage mean to ordinary Kenyans, and what role does it play in building nationhood and forging peace and reconciliation? Focusing on the 1990s to the present, "Managing Heritage, Making Peace" is a timely exploration of the ways in which Kenyans are engaging with the past in the present, including such local initiatives as the community peace museums movement, local and national monuments and other notable commemorative actions. The authors show how Kenya is facing a continuing crisis over nationhood, heritage, memory and identity, which must be resolved to achieve social cohesion and peace.
Автор: Coombes Annie E Название: Managing Heritage, Making Peace ISBN: 178076152X ISBN-13(EAN): 9781780761527 Издательство: Bloomsbury Academic Рейтинг: Цена: 20592.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Kenya stands at a crossroads in its history and heritage, as the nation celebrates its fiftieth anniversary of independence from Britain in 2013. The authors show how Kenya is facing a continuing crisis over nationhood, heritage, memory and identity, which must be resolved to achieve social cohesion and peace.
Описание: This textbook provides an accessible and comprehensive introduction to the field of lesbian, gay, bisexual, transgender, intersex and queer psychology. Designed for undergraduate students taking LGBTIQ psychology, psychology of sexuality or related courses, it includes pedagogical features to support learning and to facilitate discussion and reflection.
Автор: Ali Avan, Elbeyi Pelit, Hasan Huseyin Soybali Название: HOSPITALITY & TOURISM: MANAGERIAL PERSPECTIVES & PRACTICES ISBN: 363183490X ISBN-13(EAN): 9783631834909 Издательство: Peter Lang Рейтинг: Цена: 11244.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
As a service-oriented industry and with its distinctive characteristics, tourism is based on experiences. It is necessary to provide the highest level of service and to keep the quality of interaction at a certain level. In the tourism industry, differentiation and new perspectives are needed in order to increase the quality of experiences and to have a different position in the minds of individuals than competitors. There is a crucial role of efficient management of business processes in order to ascertain this differentiation. Herein, especially in tourism and hospitality industry, the pursuance of new tendencies will provide substantial benefits to the relevant enterprises at all of these processes. From this point of view, with this book, the aim is to guide tourism organizations in terms of improving service encounter processes and quality of experiences by giving crucial tips about current managerial perspectives and practices.
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