Emotional intelligence in talent development, Malone, Patrick
Автор: Review Harvard Business Название: Dealing with Difficult People (HBR Emotional Intelligence Series) ISBN: 1633696081 ISBN-13(EAN): 9781633696082 Издательство: NBN International Рейтинг: Цена: 2031.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including:
Daniel Goleman
Tony Schwartz
Nick Morgan
Daniel Gilbert
This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.
HOW TO BE HUMAN AT WORK.
The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Описание: Your Personal Guide to Understanding and Increasing Your Emotional Intelligence This hands-on workbook is your companion to the dynamic Emotional Intelligence Skills Assessment (EISA) workshop in which you will be given the opportunity to measure your skills in five key areas-Perceiving, Managing, Decision Making, Achieving, and Influencing.
Описание: Aimed at team leaders, Soft Skills for Hard People is a rational take on the demands of emotional intelligence. It offers quick usable tools for busy leaders, especially for the skeptics, stoics, and pragmatists grappling with the elusive people skills often recommended by experts and organizations. With an edgy and irreverent take on conventional leadership strategies, coaching psychologist Dr. Helena Kim fills this book with practical tools and approaches you need to become an exceptional coaching leader.
In this book, you'll find:
A toolkit for rational leadersFive core principles of coaching leadershipTrade secrets on how to coach your team to thrivePractical ways to lead your team without the "fluff"How to empathize without losing your headStand-alone chapter modules for coaching leaders
Описание: Emotional Intelligence in Action shows how to tap the power of EI through forty-six exercises that can be used to build effective emotional skills and create real change. The workouts are designed to align with the four leading emotional intelligence measuresEQ-I(r) or EQ-360", ECI 360, MSCEIT", and EQ Map(r), or can be used independently or as part of a wider leership and management development program. All of the book's forty-six exercises offer experiential learning scenarios that have been proven to enhance emotional intelligence competencies.
Описание: "At some point in their careers, all managers face a frustrating and seemingly insurmountable challenge -- the highly intelligent, highly skilled direct report who is failing when he should be excelling. Often, this employee is destroying not only his own career, but also the morale of the rest of the team. While this behavior may initially seem willful, it is more than likely due to a lack of emotional intelligence -- the ability to comprehend one's emotions, empathize with the feelings of others, and interact with people in ways that promote congenial working relationships. More than any other trait, emotional intelligence is the one variable that can transform a mediocre employee into an exceptional one. Managers now have a new and demanding role. They must become coaches who help their employees to develop emotional intelligence and the positive interpersonal relationships that result. And while this kind of corrective coaching may seem daunting and unpleasant to many managers, it is also achievable with the right tools. In Coaching for Emotional Intelligence, Bob Wall offers coaching strategies that will enable every manager to elicit excellence by improving the negative behaviors and communications flaws that are undermining an employee's performance. The book provides a structured format for formulating and delivering both praise and corrective feedback, as well as a step-by-step method and sample scripts for conducting a coaching session. Readers will: Overcome the fear of coaching on sensitive, personal issues. Learn the critical importance of praise--and how to give it. Understand the influences that shaped the behaviors of the individual being coached. Determine whether an employee is responding to corrective coaching, when to keep him -- and when to fire him. Create an action plan for teaching employees to identify and alter unwanted behavior. Master spontaneous coaching: delivering praise in 15-20 seconds -- and corrective feedback within 45 seconds. Formulate structured conversations when corrective coaching isn't working. Create successful, detailed, and clear personal, team, and work evaluations and mission statements. The first book of its kind, Coaching for Emotional Intelligence is a thoughtful, realistic, and accessible guide that will change the way managers lead in the workplace -- and will ensure that their employees are reaching their full potential."
Описание: Advancing your career requires not only technical competence (the "what") but also careful skills (the "how"). The Heart of a Leader: 52 Emotional Intelligence Insights to Advance Your Career uncovers insider secrets on leadership for go-getters who aren`t satisfied with status quo careers.
Описание: Without a clear understanding of diversity, leaders are not fully equipped to realize organizational goals through all employees.The author highlights the importance of integrating diversity intelligence into leadership and career development plans alongside intellectual intelligence, emotional intelligence, and cultural intelligence.
Автор: Advantage Ei, Hesseln Hayley, Gair Janice Название: Emotional intelligence: Your Foundation For Success ISBN: 1525569260 ISBN-13(EAN): 9781525569265 Издательство: Неизвестно Рейтинг: Цена: 2344.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Emotional intelligence (EI) has been identified as a better predictor of success than IQ, all things considered. And, while IQ peaks in the mid 20s and remains relatively constant throughout life, EI can be enhanced through training and coaching,...
Описание: Would you like to unlock your fullest potential and become the best version of yourself? Do you want to master the most important life skill to achieve personal and professional success? If you are nodding your head, then you have come to the right place.
For the longest time, it was believed that being book smart was all you needed to get by in life. That is until a different kind of smart was introduced into the picture. Emotional intelligence is essentially the kind of smart you need to understand your emotions, relate well to people, and handle the curve balls that life may throw at you. People with emotional intelligence seem to have everything figured out because they have mastered the most important thing of all: they have learned themselves.
Human intelligence cannot be generalized into just one single ability. Infact, people have different intelligences. However is our ability to grasp and communicate our emotions that plays a crucial role in determining how successful we are in life.
Here is a tiny fraction of what you will learn:
✓ What are emotions for?
✓ How to develop empathy in your everyday life
✓ Building emotional bridges to connect with others
✓ Emotional drain signs and how to deal with energy vampires
✓ TROUBLESHOOTING EMOTIONAL INTELLIGENCE
...And much more
Nowadays, some employers make it a criterion to take an emotional intelligence test as part of their screening procedure, because they believe that those with higher an EQ make excellent leaders and relate better with people.
Most people do not know how handy it is to have people's skill. I know of a woman who is a good real estate agent. She works by the books and sold so many properties, but her emotional intelligence at that time was low. She couldn't connect well with her clients. When they tried to beat down the price of a property due to some issues, she could not relate. She started to lose her clients, and her boss had to tell her to take some time off to take some classes on people's management.
Do not allow yourself to live another day in oblivion. Grab your copy today, your key to bouncing back from adversity is one click away
Do you want to discover how to guide people in the right direction by recognizing their emotions?
Do you wonder why some people are progressing faster in their careers than you, even when they seem less smart?
Do you want to learn how to manage people more effectively, so you can cut your workweek from 60 hours to 40 hours or less?
Then keep reading...
A recent study in Career Builder shows that 71% of the hiring managers said: An employee s Emotional Intelligence (or EQ), is more important than their IQ . 75% of them even said they were more likely to promote a high-EQ employee than a high IQ employee.
Which is why ... since it was first labeled by professor Daniel Goleman in his 1995 bestseller, Emotional Intelligence ... more and more evidence shows that your EQ has a bigger influence on your success as a leader than your IQ.
And luckily, it s a skill that can be acquired without months of studying.
Here s a tiny bit of what you ll discover in Emotional Intelligence for Leadership
How to leverage positive emotions in people to increase their productivity and happiness (page 40 and page 53)
How to recognize 3 key emotions from other people and build better relationships (page 39)
How to avoid complaining and mockery within your workforce (page 126)
How to manage your own emotions so you can make decisions based on sound logic and reasoning (page 26)
How to use your voice to influence people and regain the positive spirit in your team (page 99)
How to turn jealousy into motivation by putting things in another perspective (page 117)
How to deal with the biggest enemy for the productivity of your team (page 122)
And much, much more.
Even if your empathy regarding other people s feelings isn t quite like Gandi s or Mother Theresa s. The everyday examples from the office floor will give you the tools and techniques to recognize and react to those emotions as a successful leader.
Maybe you are doubting if reading a book about emotional intelligence can help you in your busy life as a modern-day leader. That s why a big part of this book is dedicated to the unique 4-Week Emotional Intelligence Booster Program.
This program is specially developed to raise your EQ as a leader. Besides raising your self-awareness and getting more fruitful relationships, it will also skyrocket your chances of getting a promotion.
It s time to sharpen your most essential leadership skill Emotional Intelligence.
Scroll up and choose Add to Cart to become the well-respected leader you deserve to be.
