Описание: This book leads the reader along that path of critical thinking, reflecting, and contemplating and offers alternative ways for service providers, customers, and suppliers to interact with each other.
Автор: Yousif Abdullatif Albastaki, Adel Ismail Al-Alawi, Sara Abdulrahman Al-Bassam Название: Implementing Knowledge Management Strategy in the Public Sector ISBN: 1522596399 ISBN-13(EAN): 9781522596394 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 28552.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Although the study of knowledge is as old as human history, it has only been recognized in the last two decades as a crucial factor of organizational success. Knowledge management has gained much attention from both academics and practitioners; however, more research is needed as this discipline is still in its infancy. Implementing Knowledge Management Strategy in the Public Sector provides innovative insights and clear direction for the effective implementation of knowledge management initiatives and programs in organizations, specifically within the public sector. It serves to increase the awareness of knowledge management in a systematic and holistic way for both individuals and organizations. Centering on topics such as project management, smart technologies, and support sharing, this book is designed for researchers, academicians, business professionals, government officials, policymakers, consultants, managers, and practitioners.
Описание: With the continuous growth of the service sector, the ability to develop and implement information systems is important in order to measure progress. <br><br><em>Implementation and Integration of Information Systems in the Service Sector</em> is a collection of research which discusses the application of information systems as well as the established ideas and advancements in the service sector. This book aims to utilise new theories, technologies, models, and methods in order to discover effective functions in this area.
Описание: It combines Operations Management (OM) with elements from Human Resource Management (HRM) and Organizational Behavior (OB) to answer the overarching question: "How is operations strategy formation influenced by the individual employee?" Dedicated chapters investigate key research questions, closing the integration gap between OM and HRM/OB.
Автор: Jim Spohrer, Paul P. Maglio Название: Service in the AI Era: Science, Logic, and Architecture Perspectives ISBN: 1637423039 ISBN-13(EAN): 9781637423035 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 3385.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Are you prepared for the coming AI era?AI advances will profoundly change your daily service interactions, so this book provides readers with a necessary understanding of service, the application of resources (e.g., knowledge) for the benefit of another. In just minutes, you can learn about today's use of early-stage AI for automation and augmentation, and essential elements of service science, service-dominant (S-D) logic, and Service Dominant Architecture (SDA).Ultimately improved service for all is possible with human-level AI and digital twins – but requires investing wisely in better models: Better models of the world both complex natural and social systems (science), better mental-models in people to improve interactions (logic), better cultural and structural models of organizations to improve change (architecture), and better trusted and responsible AI models. The service innovation community studies and builds better models to improve interactions and change in business and society.The book challenges all responsible actors – individuals, businesses, universities, and governments – to invest systematically and wisely to upskill with AI (the X+AI vision). The service innovation community is a growing transdiscipline harnessing all disciplines to become better T-shaped professionals. Extensive end notes, bibliography, and index are provided.
Автор: Chibili, Michael Bruyn, Shane De Benhadda, Latifa Lashley, Conrad Penninga, Saskia Rowson, Bill Название: Modern hotel operations management ISBN: 9001878903 ISBN-13(EAN): 9789001878900 Издательство: Taylor&Francis Рейтинг: Цена: 14086.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides.
Описание: The challenges to humanity posed by the digital future, the first detailed examination of the unprecedented form of power called "surveillance capitalism," and the quest by powerful corporations to predict and control our behavior. Shoshana Zuboff's interdisciplinary breadth and depth enable her to come to grips with the social, political, business, and technological meaning of the changes taking place in our time. We are at a critical juncture in the confrontation between the vast power of giant high-tech companies and government, the hidden economic logic of surveillance capitalism, and the propaganda of machine supremacy that threaten to shape and control human life. Will the brazen new methods of social engineering and behavior modification threaten individual autonomy and democratic rights and introduce extreme new forms of social inequality? Or will the promise of the digital age be one of individual empowerment and democratization? The Age of Surveillance Capitalism is neither a hand-wringing narrative of danger and decline nor a digital fairy tale. Rather, it offers a deeply reasoned and evocative examination of the contests over the next chapter of capitalism that will decide the meaning of information civilization in the twenty-first century. The stark issue at hand is whether we will be the masters of information and machines or its slaves.
Автор: Bowon Kim Название: Optimal Control Applications for Operations Strategy ISBN: 9811035989 ISBN-13(EAN): 9789811035982 Издательство: Springer Рейтинг: Цена: 16769.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book focuses on the applications of optimal control theory to operations strategy and supply chain management.
Описание: In today's modernized society, certain technologies have become more applicable within many professional fields and are much easier to implement. This includes the tourism industry, where smart technology has provided a range of new marketing possibilities including more effective sales tactics and delivering a more personalized customer experience. As the scope of business analytics continues to expand, professionals need research on the various applications of smart technology within the field of tourism.
The Handbook of Research on Smart Technology Applications in the Tourism Industry is an essential reference source that discusses the use of intelligent systems in tourism as well as their influence on consumer relationships. Featuring research on topics such as digital advertising, wearable technology, and consumer behavior, this book is ideally designed for travel agents, tour developers, restaurateurs, hotel managers, tour directors, airlines, marketers, researchers, managers, hospitality professionals, policymakers, business strategists, researchers, academicians, and students seeking coverage on the use of smart technologies in tourism.
Автор: Kim Bowon Название: Optimal Control Applications for Operations Strategy ISBN: 9811099170 ISBN-13(EAN): 9789811099175 Издательство: Springer Рейтинг: Цена: 16769.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book focuses on the applications of optimal control theory to operations strategy and supply chain management.
Название: Knowledge Networks and Tourism ISBN: 0415840163 ISBN-13(EAN): 9780415840163 Издательство: Taylor&Francis Рейтинг: Цена: 22968.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book applies knowledge management and social network theories to the business of tourism to shed light on successful operations of tourism knowledge networks.
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