There are three fundamental pillars of success for your funeral home-- and any organization, for that matter. Every funeral home that is succeeding is successful in these three pillars. Every funeral home that is failing is doing so because of a failure in one or more of these areas. This is true for any organization whether it is a nation, a Fortune 500 corporation, a nonprofit charity, a mom and pop small business, a church, a social club, a ball team--or your funeral home. Depending on the organization or group, they may call them by different terms and implement them a little differently, but when it comes down to it there are still three main pillars of success, and they are the subject of this book. The three pillars for your funeral home's success in their order of importance are:
Pillar One: LEADERSHIP Pillar Two: SALES Pillar Three: CUSTOMER SERVICE
That's it. Leadership, Sales, and Customer Service. That is the key to success. However, knowing the key and knowing how to use it to unlock the door aren't the same thing. In this book, you will discover the key to unlock the door to your funeral home's success. With The 3 Pillars of Success for Funeral Directors you can take your funeral home to the next level of achievement.
About the Author Mark Bowser is one of the best Professional Business Speakers in the United States today. He has presented seminars to some of the nations top organizations including Southwest Airlines, Dell Computers, FedEx Logistics, United States Marine Corp, Princeton University, and many others. He is the author of several books including Sales Success, Some Gave It All co-authored with Danny Lane, and Jesus, Take the Wheel. Mark is also the Vice President of the Bright Corporation, a top publishing house and supplier for the funeral industry. He can be reached by email at mark@BrightCorporation.com or through his websites at www.BrightCorporation.com and www.MarkBowser.com.
Автор: Bernal Enric, Cos Joan, Tarrй Xavier Название: Organizational Energy: 7 Pillars of Business Excellence ISBN: 0990568202 ISBN-13(EAN): 9780990568209 Издательство: Неизвестно Рейтинг: Цена: 5362.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Fraher explains how the likelihood of crisis increases when leaders are challenged to make difficult decisions in ambiguous contexts. This accessible textbook will appeal to business students and researchers studying leadership, change and crisis, as well as progressive-minded business leaders keen to improve their own organizations.
Автор: Drath Название: Resilient Leadership ISBN: 1472481151 ISBN-13(EAN): 9781472481153 Издательство: Taylor&Francis Рейтинг: Цена: 22202.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Intense pressures pose considerable challenges to executives striving to succeed in an environment of increasing volatility, uncertainty, complexity and ambiguity. Today's leaders are constantly fighting to make sense of their changing worlds and to make the right decisions for themselves, their teams and their business. Yet resilience is not a given. It is a dynamic competency that can be cultivated and improved and there is not just one single way to improve the resilience of a manager but actually many different ways on different levels.
The author differentiates between personal resilience, the 'resilience field' and aspects of resilient leadership so that leaders can grasp how each relates to the other and how each can be used to enhance personal and collective resilience. He lays out concrete, practical approaches for overcoming obstacles to the development of resilience at all levels-extending the capacity of the individual leader, teams, group, and organizations to sustain themselves in the face of adversity.
Leaders can follow the practical steps and strategies, outlined in this guide, to enhance their capacity to withstand hardships and adversity and create an environment in which people within an organization can thrive and grow. The guidance and strategy draws from a model of resilience focused on (a) fundamental human needs as confirmed by neuroscience and (b) the consequences of not meeting these needs. These two pillars of resilience define a leader's capacity to handle change, conflict, and 'dysfunctional beliefs'- the barriers and sticking points that undermine a leader's optimal business performance.
Описание: We've all read the cybersecurity horror stories: a prominent company exposes the private information of their customers only to scramble after the fact to apologize and safeguard the data. Cybersecurity is often an afterthought, a much lower priority than profit--until a data breach threatens the bottom line anyway. In The Cyber-Elephant in the Boardroom, data security expert and CEO Mathieu Gorge, along with a host of guests, shows why protecting a company's data should be top of mind for C-suites and corporate boards. With the innovative 5 Pillars of Security Framework, any C-level executive can understand their organization's cyber risk and the steps they need to take to protect their information. There's a cyber-elephant in the boardroom and it needs to be addressed
Описание: Johnny Dawkins, co-founder of a small media company that emerged as a Wall Street giant, is pressed to finalize "the decision" that will dictate the survival of his life's ambition. With everything riding on the decision he must make, Johnny draws from a lifetime of experiences with his partner and mentor "The Greatest Entrepreneur in the World" to reach his much anticipated pronouncement.
Take the risk out of startup "The Greatest Entrepreneur in the World" is a timeless fable that delivers the Seven Pillars required to fortify a successful startup business, division or organizational launch. These Pillars teach the irrefutable axioms required to survive startup and become a giant. This valuable business fable distills the formula developed by Sean C. Castrina, a serial entrepreneur and one of the most endorsed business authors in America. Wrapped in a gripping tale of high stakes business, the tools revealed within will help the entrepreneurs of today and tomorrow build a giant and disrupt the status quo. You won't be able to put down this brisk page-turner that takes a revolutionary and entertaining approach to teaching essential lessons for the aspiring entrepreneur and organizational trailblazer. Is there an entrepreneur inside you?
As an assistant, you constantly face obstacles that hold you back from accomplishing your career goals. Whether it's a job change, shifting deadlines, a micromanaging executive, a toxic co-worker, a high-pressure project, or an intense negotiation with a vendor, the administrative profession is not for the faint of heart.If you're looking to maintain the status quo and be "just an assistant," this book is not for you. But, if you want the confidence and ability to conquer the challenges that most try to avoid, then you're in the right place.
The Leader Assistant outlines four pillars-embody the characteristics, employ the tactics, engage in relationships, and exercise self-care-that will help you rediscover your passion for the profession and become a confident, future-proof, game-changing Leader Assistant. If you neglect even one pillar, you'll head for burnout, stagnation, and anonymity. You are meant for so much more.
Are you ready to be the Leader Assistant the world needs?
Автор: Adam Stoverink, Bradley L. Kirkman Название: Unbreakable: Building and Leading Resilient Teams ISBN: 1503629309 ISBN-13(EAN): 9781503629301 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 3762.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
An essential guide for managers and leaders on building resilient teams in turbulent times.
As a result of global economic changes, new technologies, and increased competition, business environments are becoming increasingly turbulent and unpredictable, requiring new forms of resilient work teams.
Due in part to the increasing complexity of business environments, more and more organizations worldwide are using teams of employees to respond to adversity. Whether it be new product development teams; business crisis response teams in companies; front line response teams such as fire, emergency medical technicians, or emergency room teams; research and development teams; or pharmaceutical development teams, employees can no longer rely on their own knowledge, skills, and abilities to get their work done. Rather, employees have to work collaboratively with one another and combine their expertise to achieve the synergy and breakthrough thinking that is necessary to be successful at completing complex tasks in today's dynamic environments.
Today more than ever before, work teams must demonstrate resilience. In the face of volatile, complex, and ambiguous business environments, all teams inevitably suffer setbacks. Bradley L. Kirkman and Adam C. Stoverink provide in their new book the hands-on practical tips for building and leading resilient teams equipped to bounce back from those challenges. They highlight four team resources that are essential to any resilient team, including: team confidence, teamwork roadmaps, capacity to improvise, and psychological safety. These four resources are brought to life through compelling stories of teams that performed well in the face of adversity—and a few that didn't. They also provide leaders with step-by-step guidance for how to grow these resources in their own teams, whether they're in-person, remote, or hybrid. This book delivers all the tools necessary to build and lead resilient teams that are virtually unbreakable.
Название: Transformative leadership in action ISBN: 1839095237 ISBN-13(EAN): 9781839095238 Издательство: Emerald Рейтинг: Цена: 5893.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Transformative Leadership in Action: Allyship, Advocacy, and Activism challenges the reader to do the necessary self-work required of a 21st century leader, while also providing the road map to developing the skills necessary to take on increasing public leadership roles to support causes related to justice and equity.
Описание: Transformation is a process of bringing radical change to the context that sets a new direction and takes the organization to an entirely different level of effectiveness with little to no resemblance to the past. There is always a need for positive change and for transforming people's lives regardless of what has been achieved so far by the organization or the society. There is always room for people to dream big, think big, make a difference, and make an impact to bring about transformative change. Transformation is required in virtually any field, whether it is business, technology, education, health care, banking, agriculture, politics, poverty reduction, entertainment, transportation, cities, or manufacturing. Transforming an organization or the lives of people within a society is purely a leadership-based mission that requires a creative and innovative mind-set. The aspects of the transformation process include purpose-driven vision, creativity, innovation, design thinking, agile transformation, cultural transformation, digital capabilities, human experience transformation, and business model transformation. Transformational leadership is about envisioning the future and making it brighter by way of bringing about transformative change. Transformational leaders must be courageous and empathetic. Several qualities that transformational leaders need to possess in order to embrace transformation include vision, creativity, inspiration, courage, collaboration, commitment, empathy, and emotional intelligence. These aspects, along with their appropriate components and subcomponents, are discussed in The Art and Science of Transformational Leadership.
Описание: Fraher explains how the likelihood of crisis increases when leaders are challenged to make difficult decisions in ambiguous contexts. This accessible textbook will appeal to business students and researchers studying leadership, change and crisis, as well as progressive-minded business leaders keen to improve their own organizations.
Автор: Rydйn Pernille, Hossain Muhammad Ismail, Kottika Efthymia Название: Social Media Storms: Empowering Leadership Beyond Crisis Management ISBN: 0367425270 ISBN-13(EAN): 9780367425272 Издательство: Taylor&Francis Рейтинг: Цена: 6123.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This fascinating new book explores the benefits and dynamics of social media storms and identifies the possible opportunities that they present for further engagement with customers. It provides actionable managerial advice on planning for, measuring and navigating social media storms in an innovative way.
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