The Changing Face of Management in Thailand, Andrews, Tim

Автор: Andrews, Tim
Название: The Changing Face of Management in Thailand
ISBN: 0415443326 ISBN-13(EAN): 9780415443326
Издательство: Taylor&Francis
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Цена: 11023.00 р.
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Автор: CCL
Название: Changing Yourself and Your Reputation
ISBN: 1604910690 ISBN-13(EAN): 9781604910698
Издательство: Wiley
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Цена: 2058.00 р.
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Описание: This book offers help in making changes––and in getting people to notice them. Changing is hard work. One part of that work is the change itself. You must decide to change and then make the change happen. That in itself is a big accomplishment. But what if you?re doing all that work and making significant changes––and no one notices? It can be very discouraging! But take heart! This book shows you how to move on with the second part of the work, the follow–through: getting people to notice that you are changing.

Автор: Heskett, James L.
Название: Service breakthroughs: changing the rules of the game
ISBN: 141657686X ISBN-13(EAN): 9781416576860
Издательство: Simon & Schuster
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Цена: 3280.00 р.
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Описание: What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers,
firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out how these companies do it, service management experts James Heskett, Earl Sasser, and Christopher Hart put the question to the chief executive officers of fifteen of America's leading service firms attending a workshop at the Harvard Business School. Breakthrough leaders, they discovered, think very differently about their businesses than do their competitors, in distinct and well-defined ways. Now, in Service Breakthroughs, based upon five years of exhaustive research in fourteen service industries, Heskett, Sasser, and Hart show exactly what enables one or two companies in each industry to constantly set new standards for quality and value that force competitors to adapt or fail.

At the heart of breakthrough performance, the authors contend, is a sometimes intuitive
but thorough understanding of the "self-reinforcing service cycle" that replaces traditional management of "trade-offs." The "cycle" is a paradigm derived from the research results suggesting direct links between heightened customer satisfaction, increased customer retention, augmented sales and profit, improved quality and productivity, greater service value per unit of cost, improved satisfaction of service providers, increased employee retention, and further heightened customer satisfaction. With detailed examples and dramatic case studies of Mark Twain Bancshares, American Airlines, Florida Power & Light, Federal Express, McDonald's and many other companies, Heskett, Sasser, and Hart show how this self-reinforcing cycle of behavior differentiates breakthrough leaders from their "merely good" competitors.

The authors describe how breakthrough managers develop counterintuitive, even contrarian, strategic service visions. These companies define their "service concept" in terms of results
achieved for customers rather than services performed. They target market segments by focusing on
psychographics -- how customers think and behave -- instead of demographics. And instead of viewing a
service delivery system as a facility where the service is producted and sold, breakthrough firms see it as an opportunity to enhance the quality of the service.
These profound differences in thought and action have brought spectacular results. For managers who wish to set the pace in their service industries, Service Breakthroughs will be essential reading.

Автор: Kono
Название: Trends in Japanese Management
ISBN: 0333929705 ISBN-13(EAN): 9780333929704
Издательство: Springer
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Цена: 18167.00 р.
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Описание: This new, sophisticated analysis of Japanese manufacturing corporations, based on data from over two hundred corporations, will enable the reader to better understand Japanese management systems and their potential to lay a foundation for successful management systems throughout the world.

Автор: Habbel
Название: The Human Factor
ISBN: 1403901953 ISBN-13(EAN): 9781403901958
Издательство: Springer
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Цена: 11179.00 р.
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Описание: The author charts an ethical roadmap for successful management in the 21st century. The author argues that leadership and the human factor are being overlooked and that unless companies can convince employees and customers that they are going in the right direction then they will have no chance to survive.

Автор: Rowley, Chris
Название: The Changing Face of Management in South East Asia
ISBN: 0415405432 ISBN-13(EAN): 9780415405430
Издательство: Taylor&Francis
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Цена: 8726.00 р.
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Автор: Rowley, Chris
Название: The Changing Face of Management in South East Asia
ISBN: 0415405440 ISBN-13(EAN): 9780415405447
Издательство: Taylor&Francis
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Цена: 29093.00 р.
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Автор: Rowley, Chris
Название: The Changing Face of Women Managers in Asia
ISBN: 0415437660 ISBN-13(EAN): 9780415437660
Издательство: Taylor&Francis
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Цена: 29093.00 р.
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Автор: Rowley, Chris
Название: The Changing Face of Women Managers in Asia
ISBN: 0415437679 ISBN-13(EAN): 9780415437677
Издательство: Taylor&Francis
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Цена: 8726.00 р.
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Автор: Adeleye
Название: The Changing Dynamics of International Business in Africa
ISBN: 1137516526 ISBN-13(EAN): 9781137516527
Издательство: Springer
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Цена: 13275.00 р.
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Описание: The research papers and cases in The Changing Dynamics of International Business in Africa provide multi-disciplinary insights on the opportunities and challenges of doing business in Africa, as well as on the changing competitive dynamics in the region, as Western, BRIC and African multinationals intensify their fight for market dominance.

Автор: Federico Rotini; Yuri Borgianni; Gaetano Cascini
Название: Re-engineering of Products and Processes
ISBN: 1447157982 ISBN-13(EAN): 9781447157984
Издательство: Springer
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Цена: 15672.00 р.
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Описание: Supported by illustrations, tables and diagrams, this book explains, step-by-step, a novel re-engineering method aimed to impact the customer perceived value which is then applied to several case studies across different industrial sectors.

Автор: Rowley
Название: The Changing Face of Vietnamese Management
ISBN: 0415595649 ISBN-13(EAN): 9780415595643
Издательство: Taylor&Francis
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Цена: 7042.00 р.
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Описание: The Changing Face of Vietnamese Management draws on the experiences of Vietnamese experts to offer a unique perspective on the opportunities, issues and challenges facing managers and organizations in Vietnam.