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Gower Handbook of Call and Contact Centre Management, Calvert, Natalie


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Цена: 22202.00р.
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Автор: Calvert, Natalie
Название:  Gower Handbook of Call and Contact Centre Management
ISBN: 9780566085109
Издательство: Taylor&Francis
Классификация:
ISBN-10: 0566085100
Обложка/Формат: Hardback
Страницы: 368
Вес: 0.79 кг.
Дата издания: 25.11.2004
Язык: English
Размер: 246 x 174
Читательская аудитория: Undergraduate
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Поставляется из: Европейский союз


Автор: Crary Calvert
Название: Flower School: A Practical Guide to the Art of Flower Arranging
ISBN: 0762471468 ISBN-13(EAN): 9780762471461
Издательство: Little Brown
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Цена: 3300.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Create the flower arrangements of your dreams to keep at home, take to the office, or display on any special occasion using the simple tips and tricks and masterful techniques taught by Executive Director and professor Calvert Crary and the master florists at FlowerSchool New York.

FlowerSchool New York is one of the world's premiere institutes for floral design and artistry, offering career development courses certified by the New York State Board of Education, and exclusive master class programs taught by celebrated master florists including Kiana Underwood, Remco Van Vliet, Lewis Miller, Emily Thompson, and Ingrid Carozzi.

Now, for the first time, FlowerSchool Executive Director Calvert Crary is publishing a book that will make it possible for even the greenest at-home arrangers to create gorgeous, Instagram worthy bouquets. This hands-on, comprehensive guide provides readers with step-by-step instructions that cover all the most crucial aspects of flower arranging, including:

  • How to buy the best flowers and how to get the best prices
  • Selecting your flowers based on texture, color, and seasonality
  • Conditioning your flowers to ensure they last as long as possible
  • Pairing your flowers with the right vase
  • Creating arrangements in a wide variety of styles that will work for any occasion
Including advice from the school's well-respected master florists, and featuring beautiful color photographs of each unique arrangement, Flower School offers invaluable, insider tips and tricks that can only be gained through years of experience, providing readers with the fundamental tools and education they need to create homemade floral arrangements that are on par with any professional design.
The Art of Science: The Interwoven History of Two Disciplines

Автор: Barnett Richard Bright Sheena Calvert Na
Название: The Art of Science: The Interwoven History of Two Disciplines
ISBN: 1787394565 ISBN-13(EAN): 9781787394568
Издательство: Carlton Books
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Цена: 4752.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: The Art of Science explores the work of forty artists and artist-scientists whose work has furthered and made visible the relationship between these fields.

The American Heritage Dictionary of Indo-European Roots

Автор: Watkins Calvert
Название: The American Heritage Dictionary of Indo-European Roots
ISBN: 054754944X ISBN-13(EAN): 9780547549446
Издательство: HarperCollins USA
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Цена: 3447.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание:

The American Heritage Dictionary of Indo-European Roots, Third Edition traces over 13,000 words representing nearly 1,350 basic roots to their origins in Proto-Indo-European, the prehistoric ancestor of English. It is an indispensable resource for anyone interested in the history of English and its place within the Indo-European language family.
The Multiplying Menace Divides

Автор: Calvert Pamela, Calvert Pam
Название: The Multiplying Menace Divides
ISBN: 1570917825 ISBN-13(EAN): 9781570917820
Издательство: Random House (USA)
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Цена: 731.00 р.
Наличие на складе: Есть (1 шт.)
Описание: Readers will put their division skills to use in this clever math adventure follow-up to THE MULTIPLYING MENACE.

After being banished to the Abyss of Zero, Rumpelstiltskin is back, and he's stirring up more trouble than ever. Together with his sidekick, a witch named Matilda, Rumpelstiltskin plots his revenge on Peter and uses his magical powers to divide the kingdom into frogs. Peter and his dog, Zero, must locate the Great Multiplier and find a solution that will break the Great Divide before Rumpelstiltskin has a chance to combine the two mighty math sticks. Can Peter once again save the kingdom in time, or will it meet a green and warty fate?

Young readers will learn all about dividing by whole numbers and fractions, as well as division rules for equations involving zero, all while follow Peter and Zero on another adventure. A perfect mix of math, fairy-tale, and fun, THE MULTIPLYING MENANCE DIVIDES will get STEM/STEAM readers excited to solve each puzzle one number at a time.

Multiplying Menace

Автор: Calvert Pam
Название: Multiplying Menace
ISBN: 1570918902 ISBN-13(EAN): 9781570918902
Издательство: Random House (USA)
Рейтинг:
Цена: 731.00 р.
Наличие на складе: Есть (1 шт.)
Описание: Readers will put their multiplication skills to use in this clever math adaptation starring the fairy-tale favorite, Rumpelstiltskin.

It's been 10 years since the queen defeated Rumpelstiltskin and now he's back to collect his payment from years before. He causes a stir in the kingdom by making mischief with his multiplying stick and threatens to do far worse if the debt is not repaid. It's up to Peter, the young prince, to take possession of the Rumpelstiltskin's magical multiplying stick and learn how to use it--and multiply both whole numbers and fractions-- in order to restore peace to the kingdom. A perfect mix of math, fairy-tale, and fun, The Multiplying Menace will get STEM/STEAM readers excited to solve the adventure one number at a time.

Art of Consultancy

Автор: Markham Calvert
Название: Art of Consultancy
ISBN: 1789550815 ISBN-13(EAN): 9781789550818
Издательство: Неизвестно
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Цена: 2374.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This is the practical approach I wish I had come across much earlier in my career. Cynthia Pexton-Shaw

Whether you are just starting out, considering or already working as a consultant this book is essential reading, enabling you to understand the needs of your client and to get the result they want.

There are more factors to consider in order to be a successful management consultant than simply subject matter knowledge. Problem solving and solution delivery have to be accomplished in usually tight project timescales while keeping clients happy. This book, based on the experience of training thousands of consultants, provides insights into the key processes of selling and delivering consulting services, together with the essential underpinning tools and techniques, and the commercial imperatives for running a successful consulting practice.

This book contains the tools, tactics, secrets and attributes to develop and become a successful management consultant. The contents include chapters on the key processes such as:

  • The business of consultancy
  • Marketing and selling consultancy projects
  • Overview of the delivery process
  • Entry, Contracting, Diagnosis, Intervention and Closure

And the essential underpinning skills such as:

  • Analytical tools and techniques
  • Reporting and Influencing clients
  • Designing, delivering training sessions and workshops
  • The practice environment

'This is the practical approach I wish I had come across much earlier in my career. Calvert provides a strong guiding framework for delivering consultancy projects from beginning to end. His writing makes consulting easily accessible for anyone who wishes to deliver their particular expertise into a client organisation.' Cynthia Pexton-Shaw, Elevation Learning

'A book that gets to multiple editions is clearly a classic of its sector. Calvert's is in its seventh and will probably go on to many more. It achieves a threefold feat: of being useful to the expert and to the recently qualified and to the student. Even those of us who have spent decades in this profession need a consultancy bible to refer to. Calvert shows how to be rigorous and systematic, but the book is packed with practical advice from one who is both an academic expert and a senior practising consultant. This is both The Art and The Science of Consultancy.' Ian Watson - Immediate Past Chair ICMCI

'This book explains in plain English the role and daily challenges of life as a management consultant, and has been an excellent source of reference in building our business. Calvert presents a practitioners view covering the requisite soft skills as well as the mechanics of solving the client's business problems.' Martyn Evans, Consulting Director, Altus

The In-House Counsel Compliance Companion

Автор: Calvert Tracey
Название: The In-House Counsel Compliance Companion
ISBN: 1787424987 ISBN-13(EAN): 9781787424982
Издательство: Неизвестно
Рейтинг:
Цена: 23450.00 р.
Наличие на складе: Нет в наличии.

Описание: In-house counsel must be able to identify and comply with the non-negotiable regulatory and ethical duties expected of them by the Solicitors Regulation Authority. This book provides guidance on essential regulatory and ethical knowledge.

Failures of state

Автор: Calvert, Jonathan Arbuthnott, George
Название: Failures of state
ISBN: 0008430551 ISBN-13(EAN): 9780008430559
Издательство: HarperCollins UK
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Цена: 1451.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: *THE SUNDAY TIMES BESTSELLER* `An astonishing book` James O`Brien `A gripping, devastating read` Sunday Times `This is a scandal` Piers Morgan

Breast cancer smiles

Автор: Calvert-davies, Shazia
Название: Breast cancer smiles
ISBN: 1528907760 ISBN-13(EAN): 9781528907767
Издательство: Неизвестно
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Цена: 3166.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: On a cold day in February, 2018, Shazia goes from a tennis court in the morning to a hospital in the afternoon where she is diagnosed with an aggressive form of breast cancer. As her journey unfolds, humour becomes her crutch, writing becomes her tool and a powerful connection to her South Asian roots becomes her purpose.
This isn't a tale of cancer and the devastation it undoubtedly brings. It's the story of a life-altering journey enriched by time. Shazia tells a tale of re-birth swathed in love, humour and pain. She unveils the shame of breast cancer in her birth culture that is killing women before their time. In her birthplace, Pakistan, cancer is casually known as 'the kiss of death'.
For Shazia, it is quite the opposite. This is life through a different lens and a questioning of the status quo. Her musings provoke debate and challenge existing beliefs, holding up a different mirror to society. These chronicles are written during 18 months of chemotherapy, sepsis, surgery and radiotherapy. They are written with hope and an intermittent smile.

Mad mike

Автор: David, Rooney,
Название: Mad mike
ISBN: 1399016938 ISBN-13(EAN): 9781399016933
Издательство: Неизвестно
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Цена: 2374.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Highly successful when first published in 1997.

The Ugly Game: The Corruption of Fifa and the Qatari Plot to Buy the World Cup

Автор: Blake Heidi, Calvert Jonathan
Название: The Ugly Game: The Corruption of Fifa and the Qatari Plot to Buy the World Cup
ISBN: 1501132962 ISBN-13(EAN): 9781501132964
Издательство: Simon & Schuster
Цена: 3332.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: "The book that reminds you exactly what's wrong with FIFA" (Esquire UK): This meticulously reported account by two award-winning, investigative journalists at Britain's The Sunday Times explains how the 2022 World Cup was secured for Qatar--a key element in the ongoing, international FIFA controversy.

When the tiny desert state of Qatar won the rights to host the 2022 World Cup, the news was greeted with shock and disbelief. How had a country with almost no soccer infrastructure or tradition, a high terror risk, and searing summer temperatures, beaten more established countries with stronger bids? The story behind the Qatari success soon developed into a global news sensation.

In 2014 The Sunday Times Insight team in the UK spilled the secrets of a bombshell cache of hundreds of millions of secret documents, which were leaked by a whistleblower. In forensic detail, they reported how Mohamed Bin Hammam, Qatar's top soccer official, used his position to help secure the votes that Qatar needed to win the bid. The investigative team spent three months painstakingly piecing together Bin Hammam's activities and reporting on cash handouts, lavish junkets, and evidence of payments to soccer officials around the world.

Now in this remarkable book by The Sunday Times journalists at the center of the investigation, Heidi Blake and Jonathan Calvert, comes a comprehensive account of what happened and who was involved. A bestseller in the UK, The Ugly Game is undoubtedly the biggest sporting story of recent times.

History of massage

Автор: Calvert, Robert Noah
Название: History of massage
ISBN: 0892818816 ISBN-13(EAN): 9780892818815
Издательство: Неизвестно
Рейтинг:
Цена: 5359.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This book presents, for the first time, a comprehensive analysis and assessment of sustainability of the contemporary civil air transport system, examining its three main components: airports, air traffic control, and airlines. It offers an in-depth examination and quantitative insight into the system`s current and prospective structure and operations, as well as the related effects and impacts.


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