Perfect phrases for dealing with difficult people, Benjamin, Susan

Автор: Susan El-Shamy
Название: Role Play Made Easy: 25 Structured Rehearsals for Managing Problem Situations and Dealing With Difficult People
ISBN: 0787975664 ISBN-13(EAN): 9780787975661
Издательство: Wiley
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Цена: 8712.00 р.
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Описание: Written by training expert Susan El-Shamy, Role Play Made Easy is a practical and highly accessible resource for planning, preparing, and implementing effective role-playing activities that are solidly grounded in proven learning techniques.

Автор: Birkinshaw Julian
Название: Becoming a Better Boss: Why Good Management Is So Difficult
ISBN: 1118645464 ISBN-13(EAN): 9781118645468
Издательство: Wiley
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Цена: 3008.00 р.
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Описание: Most management books are written with the following three limitations: (1) they are written from the perspective of the person doing the managing, (2) they take a fairly rational view of human nature, and (3) they assume that the work of management is happening within a reasonably sensible organisational environment.

Автор: Evenson Renee
Название: Powerful Phrases for Dealing with Difficult People: Over 325 Ready-To-Use Words and Phrases for Working with Challenging Personalities
ISBN: 0814432980 ISBN-13(EAN): 9780814432983
Издательство: McGraw-Hill
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Цена: 1543.00 р.
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Описание: Helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts. This title features: thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each; and nonverbal communication skills to back up your words.

Автор: Runion Meryl
Название: Perfect Phrases for Managers and Supervisors, Second Edition
ISBN: 007174231X ISBN-13(EAN): 9780071742313
Издательство: McGraw-Hill
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Цена: 1714.00 р.
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Описание: An updated and revised edition of one of our bestselling books in the series. Perfect Phrases for Managers and Supervisors helps readers do everything from setting a tone of mutual trust to conducting interviews and performance reviews to disciplining problem employees.

Автор: Brooks Jeb
Название: Perfect Phrases for Sales Referrals: Hundreds of Ready-to-Us
ISBN: 0071810080 ISBN-13(EAN): 9780071810081
Издательство: McGraw-Hill
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Цена: 3087.00 р.
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Описание: Presents hundreds of time-saving tips and ready-to-use phrases you can use to virtually reinvent yourself when it comes to communicating with clients.