Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary, Curtin Steve

Автор: Price
Название: The Best Service Is No Service: How to Liberate Yo ur Customers from Customer Service, Keep Them Happ y, and Control Costs
ISBN: 0470189088 ISBN-13(EAN): 9780470189085
Издательство: Wiley
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Цена: 3802.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.

Автор: Dasu Sriram, Chase Richard
Название: The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer`s Business
ISBN: 0071809937 ISBN-13(EAN): 9780071809931
Издательство: McGraw-Hill
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Цена: 5489.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.