The Best Service Is No Service: How to Liberate Yo ur Customers from Customer Service, Keep Them Happ y, and Control Costs, Price

Автор: Frei Frances, Morriss Anne
Название: Uncommon Service: How to Win by Putting Customers at the Core of Your Business
ISBN: 1422133311 ISBN-13(EAN): 9781422133316
Издательство: Неизвестно
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Цена: 4250.00 р.
Наличие на складе: Есть (1 шт.)
Описание: Offers a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.

Автор: Curtin Steve
Название: Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
ISBN: 0814432808 ISBN-13(EAN): 9780814432808
Издательство: McGraw-Hill
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Цена: 2057.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: When it comes to customer service, only extraordinary will do. Discover the three elements common to all exceptional service experiences.

Автор: Toporek Adam
Название: Be Your Customer`s Hero: Real-World Tips & Techniques for the Service Front Lines
ISBN: 0814449050 ISBN-13(EAN): 9780814449059
Издательство: McGraw-Hill
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Цена: 2057.00 р.
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Описание: Your customers need help only you can provide. Learn how to become their superhero!

Автор: Dasu Sriram, Chase Richard
Название: The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer`s Business
ISBN: 0071809937 ISBN-13(EAN): 9780071809931
Издательство: McGraw-Hill
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Цена: 5489.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.

Автор: Gary S. Goodman PhD
Название: Monitoring, Measuring, and Managing Customer Service
ISBN: 0787951390 ISBN-13(EAN): 9780787951399
Издательство: Wiley
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Цена: 6018.00 р.
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Описание: Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored, measured and managed. Drawing from the author`s seminar programme, this title provides readers with a system for building and sustaining customer service.

Автор: Bacal Robert
Название: Perfect Phrases for Customer Service, Second Edition
ISBN: 0071745068 ISBN-13(EAN): 9780071745062
Издательство: McGraw-Hill
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Цена: 2915.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

Автор: Dunkel Wolfgang, Kleemann Frank
Название: Customers at Work: New Perspectives on Interactive Service Work
ISBN: 1137293241 ISBN-13(EAN): 9781137293244
Издательство: Springer
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Цена: 16769.00 р.
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Описание: Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer`s active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

Автор: Oechsli Matt
Название: The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers and Clients for Life
ISBN: 1118744829 ISBN-13(EAN): 9781118744826
Издательство: Wiley
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Цена: 3643.00 р.
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Описание: Attract and retain affluent customers and clients Much has changed since the original The Art of Selling to the Affluent was published. The financial crisis has affected the affluent as well as the less affluent.