Perfect Phrases for Customer Service, Second Edition, Bacal Robert
Автор: Brooks Bill Название: Perfect Phrases for the Sales Call, Second Edition ISBN: 0071745041 ISBN-13(EAN): 9780071745048 Издательство: McGraw-Hill Рейтинг: Цена: 3087.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The fully revised second edition of Perfect Phrases for the Sales Call provides an arsenal of this dynamic, persuasive language. Readers learn the right phrase to use when prospecting, seeking appointments, meeting customers, making presentations, proving your claims, creating value and much more.
Автор: Gary S. Goodman PhD Название: Monitoring, Measuring, and Managing Customer Service ISBN: 0787951390 ISBN-13(EAN): 9780787951399 Издательство: Wiley Рейтинг: Цена: 6018.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored, measured and managed. Drawing from the author`s seminar programme, this title provides readers with a system for building and sustaining customer service.
Описание: Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.
