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I Care - Do You?: The Essentials of Delivering Legendary Service, Blanchard Ken, Halsey Victoria, Cuff Kathy


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Цена: 3259.00р.
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Ориентировочная дата поставки: Август-начало Сентября
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Автор: Blanchard Ken, Halsey Victoria, Cuff Kathy
Название:  I Care - Do You?: The Essentials of Delivering Legendary Service
ISBN: 9780071819046
Издательство: McGraw-Hill
Классификация:
ISBN-10: 0071819045
Обложка/Формат: Hardback
Страницы: 176
Вес: 0.35 кг.
Дата издания: 18.04.2014
Серия: Business books
Язык: English
Размер: 221 x 138 x 18
Читательская аудитория: Professional & vocational
Рейтинг:
Поставляется из: Англии
Описание: Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice.


Does It Work?: 10 Principles for Delivering True Business Value in Digital Marketing

Автор: Atchison Shane, Burby Jason
Название: Does It Work?: 10 Principles for Delivering True Business Value in Digital Marketing
ISBN: 0071847863 ISBN-13(EAN): 9780071847865
Издательство: McGraw-Hill
Рейтинг:
Цена: 6176.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание:

In this new age of Twitter, Facebook, Instagram, and countless other digital platforms, it doesn't matter how many views or followers or clicks you get. The only thing that matters is: Does it Work?

Written by POSSIBLE's Global CEO Shane Atchison and President of the Americas Jason Burby, this revolutionary guide shows how to use the latest digital platforms to create a high-value marketing plan that really works. You'll learn how to:

SET GOALS: Understand the importance of defining success and targets upfront for every initiative--and your business as a whole.

INSPIRE BRILLIANT CREATIVE: Leverage data and insights to empower and drive creativity, spark ideas and drive innovation.

MEASURE WHAT MATTERS: Focus efforts on the things that matter and drive real improvement.

MAKE A DIFFERENCE: Know that you have contributed to measureable success in whatever you do.

If you've ever wondered if your digital marketing is working, this book will help you reevaluate everything you're doing. By following 10 key principles, you'll be able to measure the data that really matters, launch the initiatives that really pay off, and inspire the creativity that really drives an effective campaign. You'll hear the personal insights of the world's greatest business leaders and the professional triumphs (and tumbles) of the world's biggest brands. You'll learn how to hire and inspire the rare creative "unicorns" who turn marketing into magic. You'll find new ways to turn data into ideas and obstacles into opportunities. You'll turn web site visitors into followers, followers into sharers, and sharers into your very best customers.

In our new world of small screens, big ideas, and even greater competition, you have to ask the tough questions if you want to succeed. Does it Work? has the answers.

The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

Автор: Soudagar Reza, Iyer Vinay, Hildebrand Volker
Название: The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
ISBN: 007178697X ISBN-13(EAN): 9780071786973
Издательство: McGraw-Hill
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Цена: 7034.00 р.
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Описание: Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer experience--which generates heightened profitability in the age of rapid information flows and expanding customer expectations.


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