The Retail and Food Services sectors play an important role in Singapore. They add to the vibrancy of the economy and contribute to the social well-being of Singaporeans. At the same time, they are often highlighted and scrutinised for their low productivity performance and high reliance on manpower. There is to date a lack of local literature that addresses the issues faced by the two sectors at the enterprise and worker levels.
This timely book includes major topics in services productivity in the Singapore context, with emphasis on Retail and Food Services. Topics covered include the key productivity levers of the services sectors: holistic productivity measurement framework, effective entrepreneurship, manpower management, promotion by social media, marketing, costing process and accounting sophistication. These areas are explored through literature reviews and in-depth interviews with companies and consumers. The chapters also include recommendations for policy makers and industry stakeholders. Written in a simple and accessible manner, this book will serve as an insightful guide to researchers, policy-makers, industry practitioners and enterprises and those who are keen to learn from the Singapore experience.
Автор: Dee Phillippa Название: Priorities and Pathways in Services Reform ISBN: 9814447722 ISBN-13(EAN): 9789814447720 Издательство: World Scientific Publishing Рейтинг: Цена: 19800.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book presents a state-of-the-art evaluation of the benefits and costs of behind-the-border services reform. It introduces new, second-generation methods for quantifying regulatory barriers and applies those methods to a wide range of services sectors -- financial, infrastructure and social -- in a broad spectrum of countries. It uses advanced modeling techniques to project the sectoral, economy-wide and regional effects of services reforms, as well as highlight their adjustment costs. The empirical results offer fresh guidance to policy-makers, who need better information bases with which to prioritize services reforms and devise pathways to achieving them. The empirical methods provide invaluable tools to academics, researchers and policy advisors, who can use them to further improve those information bases. Priorities and Pathways in Services Reform: Part I -- Quantitative Studies presents new methodological frameworks for assessing and prioritizing services reforms, and provides an up-to-date evaluation of the policy impacts across a range of services markets and countries. Part II -- Political Economy furthers the conversation by analyzing what it takes for a reform to succeed.
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