Becoming Your Best: The 12 Principles of Highly Successful Leaders, Shallenberger Steve

Автор: Price Bill, Jaffe David
Название: Give Them What They Want: How the Best Service Leaders Design, Measure, and Deliver Great Customer Experiences
ISBN: 1118954777 ISBN-13(EAN): 9781118954775
Издательство: Wiley
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Цена: 3483.00 р.
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Описание: What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips and can influence the purchase decisions and behaviors of millions of others.

Автор: Shaw Robert B.
Название: Leadership Blindspots: How Successful Leaders Identify and Overcome the Weaknesses That Matter
ISBN: 1118646290 ISBN-13(EAN): 9781118646298
Издательство: Wiley
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Цена: 4275.00 р.
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Описание: Good leaders become great by skillfully managing their own vulnerabilities Leadership Blindspots: How Successful Leaders Identify and Overcome the Weaknesses That Matter is a comprehensive guide to recognizing and acting on the weak points that can impair effectiveness, diminish results, and harm a career.

Автор: Cramer Kathryn D. Ph.D.
Название: Lead Positive: What Highly Effective Leaders See, Say, and Do
ISBN: 1118658086 ISBN-13(EAN): 9781118658086
Издательство: Wiley
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Цена: 3483.00 р.
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Описание: How to implement effecitve, magnetic leadership by applying asset-based thinking and shifting your mindset from the negative to the positive Lead Positive takes the fundamentals of Asset-Based Thinking (ABT) and turns them into a playbook for successful leadership.

Автор: Ahlstrom Joakim
Название: How to Succeed with Continuous Improvement: A Primer for Becoming the Best in the World
ISBN: 0071835237 ISBN-13(EAN): 9780071835237
Издательство: McGraw-Hill
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Цена: 3602.00 р.
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Описание: Takes the reader through a real-life case study of one organization`s journey towards a world-class continuous improvement process. This book provides practical advice on methods, tools, and leadership to help operations professionals set up, execute, and continuously build upon their organization`s improvement work.

Автор: Zenger John, Stinnett Kathleen
Название: The Extraordinary Coach: How the Best Leaders Help Others Grow
ISBN: 0071703403 ISBN-13(EAN): 9780071703406
Издательство: McGraw-Hill
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Цена: 4460.00 р.
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Описание: Imagine your workplace filled with curious, creative, committed employees. People who take initiative, who are fearless decision makers, who `own` their work. With the right coaching system in place, this dream will soon become reality. This title delivers an entire toolbox for coaching your organization to success.