Автор: Gary S. Goodman PhD Название: Monitoring, Measuring, and Managing Customer Service ISBN: 0787951390 ISBN-13(EAN): 9780787951399 Издательство: Wiley Рейтинг: Цена: 6018.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored, measured and managed. Drawing from the author`s seminar programme, this title provides readers with a system for building and sustaining customer service.
Автор: Croll Alistair, Yoskovitz Benjamin Название: Lean Analytics: Measuring Your Way to Product-Market Fit ISBN: 1449335675 ISBN-13(EAN): 9781449335670 Издательство: Wiley Рейтинг: Цена: 5067.00 р. Наличие на складе: Поставка под заказ.
Описание: Whether you`re a startup founder trying to disrupt an industry or an intrapreneur trying to provoke change from within, your biggest challenge is creating a product people actually want. This book shows you how to validate your initial idea, find the right customers, decide what to build, how to monetize your business, and how to spread the word.
Описание: Examining the reasoning and deterrence consequences of regional power nuclear strategies, this book demonstrates that these strategies matter greatly to international stability and it provides new insights into conflict dynamics across important areas of the world such as the Middle East, East Asia, and South Asia.
Автор: Loughlin, John; Hendriks, Frank; Lidstr?m, Anders Название: The Oxford Handbook of Local and Regional Democracy in Europe ISBN: 0199562970 ISBN-13(EAN): 9780199562978 Издательство: Oxford Academ Рейтинг: Цена: 19008.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The Oxford Handbook of Local and Regional Democracy in Europe is the most up-to-date and comprehensive analysis of subnational democracy in Europe. It is the only book to analyse subnational democracy in the 27 member states of the EU plus Norway and Switzerland.
Автор: Joshua A. Tucker Название: Regional Economic Voting ISBN: 0521672554 ISBN-13(EAN): 9780521672559 Издательство: Cambridge Academ Рейтинг: Цена: 4435.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book examines the effect of economic conditions on election results in five post-communist countries - Russia, Poland, Hungary, Slovakia, and the Czech Republic - in the first decade of post-communist elections. It is the first book length study of economic voting outside of established democracies.
Описание: More than half a decade has passed since the bursting of the housing bubble and the collapse of Lehman Brothers. This book identifies measurement problems associated with the financial crisis and improvements in measurement that may prevent future crises.
Описание: Historically, there were only two metrics used in project management; time and cost. Later, other metrics were created such as "earned-value", but these were just derivatives of time and cost. Today, with the growth of complex projects, stakeholder involvement in projects, advances in computer technology for dashboard designs, metrics and key performance indicators for project management have become an important focus. This is the second edition of a best-selling book from Harold Kerzner that walks through everything from the basics of project management metrics and key performance indicators to establishing targets and using dashboards to monitor performance. The content is aligned with PMI's PMBOK Guide and stresses "value" as the main focal point. Through extensive global training and consulting using the first edition, Kerzner has brought new content into this revision covering everything from customer relations management to project oversight and governance, agile and SCRUM Metrics to metrics pitfalls and myths. As with the current edition Kerzner will create a set of PowerPoint slides and a test bank to assist in teaching this content in what is potentially a growing number of courses.
Автор: DALE W. JORGENSON Название: MEASURING ECONOMIC SUSTAINABILITY AND PROGRESS ISBN: 022612133X ISBN-13(EAN): 9780226121338 Издательство: Wiley Рейтинг: Цена: 17741.00 р. Наличие на складе: Поставка под заказ.
Описание: The latest in the NBER`s influential Studies in Income and Wealth series, which has played a key role in the development of national account statistics in the United States and other nations, this book explores collaborative solutions between academics, policy researchers, and official statisticians to economic measurement challenges.
Автор: Marc Fleurbaey Название: Beyond GDP Measuring Welfare and Assessing Sustainability ISBN: 019976719X ISBN-13(EAN): 9780199767199 Издательство: Oxford Academ Рейтинг: Цена: 7839.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Is GDP a good proxy for social welfare? Building on economic theory, this book confirms that it is not, but also that most alternatives to it share its basic flaw, i.e., a focus on specific aspects of people`s lives without sufficiently taking account of people`s values and goals. A better approach is possible.
Автор: Geir Helgesen Название: Democracy and Authority in Korea ISBN: 1138967327 ISBN-13(EAN): 9781138967328 Издательство: Taylor&Francis Рейтинг: Цена: 7348.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This text argues that socialization in general and political socialization in particular are key factors in any analysis of democracy, drawing on moral education textbooks, together with surveys and interviews. In this manner, the psychological roots of power and authority are explored.
Автор: Duffie, Darrell Название: Measuring Corporate Default Risk ISBN: 0199279233 ISBN-13(EAN): 9780199279234 Издательство: Oxford Academ Рейтинг: Цена: 11880.00 р. Наличие на складе: Поставка под заказ.
Описание: Based on the author`s Clarendon Lectures in Finance, this book develops and implements statistical methods for modelling corporate credit risk.
Автор: Bookstein, Fred L., Название: Measuring and Reasoning ISBN: 1107024153 ISBN-13(EAN): 9781107024151 Издательство: Cambridge Academ Рейтинг: Цена: 7760.00 р. Наличие на складе: Поставка под заказ.
Описание: This exploration of empirical inference in science ranges over topics as diverse as the mass extinction of the dinosaurs, Peirce`s concept of abduction, multiple regression, and the analysis of patterns in astrophysics. At its heart is a formal description of the process by which scientific measurements support convincing explanations of the world around us.
ООО "Логосфера " Тел:+7(495) 980-12-10 www.logobook.ru
