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Gower Handbook of Call and Contact Centre Management, 


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Цена: 8573.00р.
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Наличие: Отсутствует. Возможна поставка под заказ.

При оформлении заказа до: 2025-07-28
Ориентировочная дата поставки: Август-начало Сентября
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Название:  Gower Handbook of Call and Contact Centre Management
ISBN: 9781138251281
Издательство: Taylor&Francis
Классификация:
ISBN-10: 1138251283
Обложка/Формат: Paperback
Страницы: 368
Вес: 0.68 кг.
Дата издания: 06.03.2017
Язык: English
Размер: 244 x 175 x 23
Читательская аудитория: Tertiary education (us: college)
Ключевые слова: Sales & marketing, BUSINESS & ECONOMICS / Business Ethics,BUSINESS & ECONOMICS / Management
Основная тема: Brand Management / Marketing / PB Direct
Ссылка на Издательство: Link
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Поставляется из: Европейский союз
Описание: Call centres and contact centres form an important and rapidly growing part of todays business world. They present a range of management challenges, from strategic decisions about how to develop a customer strategy, business planning, through to detailed considerations of staffing levels and appropriate technology. This new handbook, the first of its kind, provides a unique insight giving expert opinions on how to get the most out of your contact centre operations. Natalie Calvert, a specialist in the field, has brought together a team of 35 experienced practitioners who provide invaluable knowledge, share their experiences and draw on real-life examples to suggest practical solutions on a wide range of topics. This handbook is an indispensible guide and reference for call and contact centre managers, HR specialists and senior executives responsible for marketing, sales or customer services. The handbook is divided into six parts: I The business plan II The people factor III Contact centre technology IV Standards, processes, and outsourcing V Building profitable customer relationships VI The future.


Essential sales management handbook

Автор: Gschwandtner, Gerhard
Название: Essential sales management handbook
ISBN: 0071476024 ISBN-13(EAN): 9780071476027
Издательство: McGraw-Hill
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Цена: 3773.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Presents a sales manager`s reference tool for building management and leadership skills. This handbook features best practices for building strong team relationships, motivating sales professionals to sell at their highest level, and running effective meetings and ideas, suggestions, real-life stories, and practices from successful companies.

Advanced Sales Management Handbook and Cases

Автор: Orr
Название: Advanced Sales Management Handbook and Cases
ISBN: 0415886511 ISBN-13(EAN): 9780415886512
Издательство: Taylor&Francis
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Цена: 27562.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание:

Advanced Sales Management Handbook and Cases: Analytical, Applied, and Relevant will fill the need in the market for a solid case work, role play, and activity book. It has been written by sales teaching professionals and sales executives. The life experiences of professionals with varied experiences will provide students with a solid foundation for learning. This will give college professors from around the world a better opportunity to ensure quality of learning. The book is intended to be supplemental to any other sales management text on the market, but could be used alone in an advanced sales management or marketing analytics course in which the students already have the base theoretical knowledge.

The various cases, role plays, and experiential exercises in this book will follow the same topical structure of other sales management texts so that any sales management instructor can readily adopt this supplemental book. For many of the cases, actual data has been given so that students are required to use and understand analytical software.


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