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The Perception of Quality, George N. Kenyon; Kabir C. Sen


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Цена: 18284.00р.
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Автор: George N. Kenyon; Kabir C. Sen
Название:  The Perception of Quality
ISBN: 9781447166269
Издательство: Springer
Классификация:



ISBN-10: 1447166264
Обложка/Формат: Hardcover
Страницы: 265
Вес: 0.58 кг.
Дата издания: 08.12.2014
Язык: English
Издание: 2015 ed.
Иллюстрации: 13 tables, black and white; 53 illustrations, black and white; ix, 265 p. 53 illus.
Размер: 234 x 156 x 18
Читательская аудитория: Professional & vocational
Основная тема: Engineering Design
Подзаголовок: Mapping Product and Service Quality to Consumer Perceptions
Ссылка на Издательство: Link
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Поставляется из: Германии
Описание: Exploring the concept of quality management from a new point of view, this book presents a holistic model of how consumers judge the quality of products. It links consumer perceptions of quality to the design and delivery of the final product, and presents models and methods for improving the quality of these products and services.


Retail Marketing and Sales Performance: A Definitive Guide to Optimizing Service Quality and Sales Effectiveness

Автор: Christoph Preuss
Название: Retail Marketing and Sales Performance: A Definitive Guide to Optimizing Service Quality and Sales Effectiveness
ISBN: 3658046295 ISBN-13(EAN): 9783658046293
Издательство: Springer
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Цена: 9781.00 р.
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Описание: The purpose of this research project is to contribute to effective retail by determining the impacts of the elements of retail marketing interventions on sales performance in franchises and branches.

Quality Improvement Through Planned Experimentation

Автор: Moen Ronald
Название: Quality Improvement Through Planned Experimentation
ISBN: 0071759662 ISBN-13(EAN): 9780071759663
Издательство: McGraw-Hill
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Цена: 23679.00 р.
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Описание: The only book on experimental design for analytic studies available to engineers, manufacturing managers, and quality improvement and healthcare professionals is now updated to cover new software for today`s computing environment.

Principles and Practices of Quality Assurance A guide for internal and external quality assurers in the FE and Skills Secto

Автор: Ann Gravells
Название: Principles and Practices of Quality Assurance A guide for internal and external quality assurers in the FE and Skills Secto
ISBN: 1473973422 ISBN-13(EAN): 9781473973428
Издательство: Sage Publications
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Цена: 4434.00 р.
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Описание: A guide for internal and external quality assurers in the FE and skills sector by best-selling author Ann Gravells.

Quality Uncertainty and Perception

Автор: Lalit Wankhade; Balaji Dabade
Название: Quality Uncertainty and Perception
ISBN: 379082822X ISBN-13(EAN): 9783790828221
Издательство: Springer
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Цена: 23058.00 р.
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Описание: First book to apply reliability engineering techniques on management issues of quality uncertainty and perception Using modern system dynamics techniques in marketing science

The Rules of Perception: Why Content Marketing Changes Minds

Автор: Jutkowitz Alexander
Название: The Rules of Perception: Why Content Marketing Changes Minds
ISBN: 1119345111 ISBN-13(EAN): 9781119345114
Издательство: Wiley
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Цена: 3008.00 р.
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Описание: A content marketing framework grounded in real-world research The Strategic Storyteller: Content Marketing in the Age of the Educated Consumer provides an insightful guide to content marketing for today`s audiences.

Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Third Edition

Автор: Graban Mark
Название: Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Third Edition
ISBN: 1498743250 ISBN-13(EAN): 9781498743259
Издательство: Taylor&Francis
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Цена: 7042.00 р.
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Описание:

Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients, staff, physicians, and health systems. Lean Hospitals, Third Edition explains how to use the Lean methodology and mindsets to improve safety, quality, access, and morale while reducing costs, increasing capacity, and strengthening the long-term bottom line.
This updated edition of a Shingo Research Award recipient begins with an overview of Lean methods. It explains how Lean practices can help reduce various frustrations for caregivers, prevent delays and harm for patients, and improve the long-term health of your organization.
The second edition of this book presented new material on identifying waste, A3 problem solving, engaging employees in continuous improvement, and strategy deployment. This third edition adds new sections on structured Lean problem solving methods (including Toyota Kata), Lean Design, and other topics. Additional examples, case studies, and explanations are also included throughout the book.
Mark Graban is also the co-author, with Joe Swartz, of the book Healthcare Kaizen: Engaging Frontline Staff in Sustainable Continuous Improvements, which is also a Shingo Research Award recipient. Mark and Joe also wrote The Executive's Guide to Healthcare Kaizen.

Total Construction Management: Lean Quality in Construction Project Delivery

Автор: John S. Oakland and Marton Marosszeky
Название: Total Construction Management: Lean Quality in Construction Project Delivery
ISBN: 1138908541 ISBN-13(EAN): 9781138908543
Издательство: Taylor&Francis
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Цена: 11023.00 р.
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Описание: A convergence of lean management and quality management thinking has taken place in organizations across many industries, including construction. Practices in procurement, design management and construction management are all evolving constantly and understanding these changes and how to react is essential to successful management. This book provides valuable insights for owners, designers and constructors in the construction sector. Starting by introducing the language of total quality, lean and operational excellence, this book takes the reader right up to the latest industry practice in this sector, and demonstrates the best way to manage change. Written by two of the world's leading experts, Total Construction Management: Lean quality in construction project delivery offers a clearly structured introduction to the most important management concepts and practices used in the global construction industry today. This authoritative book covers issues such as procurement, BIM, all forms of waste, construction safety, and design and construction management, all explained with international case studies. It is a perfect guide for managers in all parts of the industry, and ideal for those preparing to enter the industry.

Constructing Quality: The Classification of Goods in Markets

Автор: Beckert Jens, Musselin Christine
Название: Constructing Quality: The Classification of Goods in Markets
ISBN: 0199677573 ISBN-13(EAN): 9780199677573
Издательство: Oxford Academ
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Цена: 15206.00 р.
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Описание: This book explores how value and quality are established in markets and society by means of a series of empirical studies across a diverse set of topics. It contributes to the sociology of markets, as well as connecting to the larger issue of the constitution of social order through classification.

Response Surface Methodology

Автор: Myers Raymond H.
Название: Response Surface Methodology
ISBN: 1118916018 ISBN-13(EAN): 9781118916018
Издательство: Wiley
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Цена: 20109.00 р.
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Описание: Praise for the Third Edition: This new third edition has been substantially rewritten and updated with new topics and material, new examples and exercises, and to more fully illustrate modern applications of RSM.

Managing with Total Quality Management

Название: Managing with Total Quality Management
ISBN: 0333620062 ISBN-13(EAN): 9780333620069
Издательство: Springer
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Цена: 26412.00 р.
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Описание: Relates Total Quality Management (TQM) to the broader organisation and the environment in the context in which TQM is located, bringing into consideration organisational culture and structure, employee relations and the balance of power between management and employees and the role of Human Resources Management. Aimed at MBA/MSc students.

Fundamentals of Quality Control and Improvement

Автор: Amitava Mitra
Название: Fundamentals of Quality Control and Improvement
ISBN: 1118705149 ISBN-13(EAN): 9781118705148
Издательство: Wiley
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Цена: 20109.00 р.
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Описание: A statistical approach to the principles of quality control and management Incorporating modern ideas, methods, and philosophies of quality management, Fundamentals of Quality Control and Improvement, Fourth Edition presents a quantitative approach to management–oriented techniques and enforces the integration of statistical concepts into quality assurance methods. Utilizing a sound theoretical foundation and illustrating procedural techniques through real–world examples, the timely new edition bridges the gap between statistical quality control and quality management. Promoting a unique approach, the book focuses on the use of experimental design concepts as well as the Taguchi method for creating product/process designs that successfully incorporate customer needs, improve lead time, and reduce costs. The Fourth Edition of Fundamentals of Quality Control and Improvement also includes: New topical coverage on risk–adjustment, capability indices, model building using regression, and survival analysis Updated examples and exercises that enhance the readers understanding of the concepts Discussions on the integration of statistical concepts to decision making in the realm of quality assurance Additional concepts, tools, techniques, and issues in the field of health care and health care quality A unique display and analysis of customer satisfaction data through surveys with strategic implications on decision making, based on the degree of satisfaction and the degree of importance of survey items Fundamentals of Quality Control and Improvement, Fourth Edition is an ideal book for undergraduate and graduate–level courses in management, technology, and engineering. The book also serves as a valuable reference for practitioners and professionals interested in expanding their knowledge of statistical quality control, quality assurance, product/process design, total quality management, and/or Six Sigma training in quality improvement. Amitava Mitra, PhD, is Professor in the Department of Systems and Technology and former associate dean in the College of Business at Auburn University, Alabama. He has published over seventy journal articles and currently teaches in the areas of quality assurance and improvement. Dr. Mitra has over thirty years of academic and professional experience, and has conducted courses for professionals in total quality management, quality assurance and statistical process control, design of experiments, and Six Sigma Black Belt training.

Project Quality Management

Автор: Low, Sui Pheng, Ong, Joy
Название: Project Quality Management
ISBN: 9812870733 ISBN-13(EAN): 9789812870735
Издательство: Springer
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Цена: 19564.00 р.
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Описание: The book presents the development of the Construction Quality Assessment System (CONQUAS), Singapore`s de facto quality performance measurement system, explains the application of the Quality Management System (QMS) to manage CONQUAS and identifies 33 critical success factors (CSFs) for achieving high CONQUAS scores.


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