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Customer Knowledge Management, Silvio Wilde


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Цена: 13974.00р.
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Автор: Silvio Wilde
Название:  Customer Knowledge Management
ISBN: 9783642423666
Издательство: Springer
Классификация:

ISBN-10: 3642423663
Обложка/Формат: Paperback
Страницы: 143
Вес: 0.23 кг.
Дата издания: 11.10.2014
Язык: English
Размер: 234 x 156 x 9
Основная тема: Business and Management
Подзаголовок: Improving Customer Relationship through Knowledge Application
Ссылка на Издательство: Link
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Поставляется из: Германии
Описание: Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management.


Knowledge Management And Competitive Advantage: Issues And Potential Solutions

Автор: Chilton & Bloodgood
Название: Knowledge Management And Competitive Advantage: Issues And Potential Solutions
ISBN: 1466646799 ISBN-13(EAN): 9781466646797
Издательство: Mare Nostrum (Eurospan)
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Цена: 25502.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Knowledge is a significant organisational resource. In order to build and sustain a competitive advantage, this knowledge must be protected within an organisation’s core businesses from discovery by competitors.Building and Sustaining Knowledge Resources for Competitive Advantage examines current research in support of knowledge management by focusing on how knowledge resources can be used to create and sustain competitive advantages. By combining imitation and innovation theories, this book is a vital resource for information system and management professionals, students, and researchers in order to achieve an organisation’s competitive advantage.

Knowledge Management For Competitive Advantage During Economic Crisis

Автор: Ordo?ez De Pablos, Jovell Turr?,
Название: Knowledge Management For Competitive Advantage During Economic Crisis
ISBN: 1466664576 ISBN-13(EAN): 9781466664579
Издательство: Turpin
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Цена: 28829.00 р.
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Описание: Strategy management has always been a crucial business aspect that a company must understand to remain successful in the business world. However, there are a number of different approaches that a company can employ in order to differentiate themselves from thecompetition.Knowledge Management for Competitive Advantage During Economic Crisis brings together the various approaches that affect the superiority of a company’s organizational performance and the gains they can make over their competitors. By focusing on concepts such as organizational learning and intellectual capital, this book is an indispensable reference source for researchers, practitioners, graduate students, and business managers interested in understanding what approaches are necessary to ensure superior organizational performance.

Customer Knowledge Management

Автор: Soumit Sain; Silvio Wilde
Название: Customer Knowledge Management
ISBN: 3319381407 ISBN-13(EAN): 9783319381404
Издательство: Springer
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Цена: 8384.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This book presents the interrelationship between customer knowledge management, customer focus and soft skills. It also provides concrete advice on how the management of customer knowledge can be optimized.

Knowledge, Organization, and Management: Building on the Work of Max Boisot

Автор: Child John, Ihrig Martin
Название: Knowledge, Organization, and Management: Building on the Work of Max Boisot
ISBN: 0199669163 ISBN-13(EAN): 9780199669165
Издательство: Oxford Academ
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Цена: 17028.00 р.
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Описание: The book presents and reviews the ideas of Max Boisot, one of the most original thinkers in organization theory over the last 30 years. It includes Boisot`s seminal works on knowledge, information, and organization, as well as commentaries and reflections by his collaborators.

Designing Knowledge Management-Enabled Business Strategies

Автор: Mohapatra
Название: Designing Knowledge Management-Enabled Business Strategies
ISBN: 3319338935 ISBN-13(EAN): 9783319338934
Издательство: Springer
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Цена: 9781.00 р.
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Описание: This book provides a practical approach to designing and implementing a Knowledge Management (KM) Strategy. The book explains how to design KM strategy so as to align business goals with KM objectives. The book also presents an approach for implementing KM strategy so as to make it sustainable. It covers all basic KM concepts, components of KM and the steps that are required for designing a KM strategy. As a result, the book can be used by beginners as well as practitioners.

Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers. Knowledge is considered to be the learning that results from experience and is embedded within individuals. Sometimes the knowledge is gained through critical thinking, watching others, and observing results of others. These observations then form a pattern which is converted in a ‘generic form’ to knowledge. This implies that knowledge can be formed only after data (which is generated through experience or observation) is grouped into information and then this information pattern is made generic wisdom. However, dissemination and acceptance of this knowledge becomes a key factor in knowledge management. The knowledge pyramid represents the usual concept of knowledge transformations, where data is transformed into information, and information is transformed into knowledge. Many organizations have struggled to manage knowledge and translate it into business benefits. This book is an attempt to show them how it can be done.
Knowledge management in project-based companies

Автор: Koskinen, Kaj U. Pihlanto, Pekka
Название: Knowledge management in project-based companies
ISBN: 0230220711 ISBN-13(EAN): 9780230220713
Издательство: Springer
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Цена: 16070.00 р.
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Описание: Knowledge management is a prerequisite to sustain a competitive advantage in project-based companies. However, in these companies and projects in general, activities like knowledge acquisition and sharing are often very complex tasks. This book presents a new portfolio of various concepts and insights into the management of knowledge.

Advanced Methods for Inconsistent Knowledge Management

Автор: Ngoc Thanh Nguyen
Название: Advanced Methods for Inconsistent Knowledge Management
ISBN: 1849966672 ISBN-13(EAN): 9781849966672
Издательство: Springer
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Цена: 26552.00 р.
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Описание: The need for this resolution of knowledge inconsistency arises in many practical applications of computer systems. This kind of inconsistency results from the use of various resources of knowledge in realizing practical tasks. These resources are often autonomous and use different mechanisms for processing knowledge about the same real world.

Realising Systems Thinking: Knowledge and Action in Management Science

Автор: John Mingers
Название: Realising Systems Thinking: Knowledge and Action in Management Science
ISBN: 1441939296 ISBN-13(EAN): 9781441939296
Издательство: Springer
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Цена: 18167.00 р.
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Описание: This book deals with the contribution of a systems approach to a range of disciplines from philosophy and biology to social theory and management.

Advances in Knowledge Management

Автор: Ettore Bolisani; Meliha Handzic
Название: Advances in Knowledge Management
ISBN: 3319095005 ISBN-13(EAN): 9783319095004
Издательство: Springer
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Цена: 15372.00 р.
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Описание: This book celebrates the past, present and future of knowledge management. The book also provides guidance for future research by drawing together authoritative views from people currently facing and engaging with the challenge of knowledge management, who signal a bright future for the field.

Knowledge Management Tools and Techniques

Автор: Rao
Название: Knowledge Management Tools and Techniques
ISBN: 1138168998 ISBN-13(EAN): 9781138168992
Издательство: Taylor&Francis
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Цена: 22202.00 р.
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Описание: Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept.This practical book focuses on the vast offerings of KM solutions—technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice. The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented.The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research). Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted.Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners.

A very short, fairly interesting and reasonably cheap book about knowledge management

Автор: Roberts, Joanne
Название: A very short, fairly interesting and reasonably cheap book about knowledge management
ISBN: 0857022466 ISBN-13(EAN): 9780857022462
Издательство: Sage Publications
Рейтинг:
Цена: 9187.00 р.
Наличие на складе: Поставка под заказ.

Описание: This affordable and accessible introduction to knowledge management offers a critical look at the history, nature and future of the field, providing essential reading for those questioning contemporary management practices.

Knowledge Management for Development

Автор: Kweku-Muata Osei-Bryson; Gunjan Mansingh; Lila Rao
Название: Knowledge Management for Development
ISBN: 1489978348 ISBN-13(EAN): 9781489978349
Издательство: Springer
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Цена: 15372.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: A number of developing countries, including small island states have common problems that have affected their development and growth.


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