The Management of Quality and its Control, Charles Tapiero
Автор: Amitava Mitra Название: Fundamentals of Quality Control and Improvement ISBN: 1118705149 ISBN-13(EAN): 9781118705148 Издательство: Wiley Рейтинг: Цена: 20109.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A statistical approach to the principles of quality control and management Incorporating modern ideas, methods, and philosophies of quality management, Fundamentals of Quality Control and Improvement, Fourth Edition presents a quantitative approach to management–oriented techniques and enforces the integration of statistical concepts into quality assurance methods. Utilizing a sound theoretical foundation and illustrating procedural techniques through real–world examples, the timely new edition bridges the gap between statistical quality control and quality management. Promoting a unique approach, the book focuses on the use of experimental design concepts as well as the Taguchi method for creating product/process designs that successfully incorporate customer needs, improve lead time, and reduce costs. The Fourth Edition of Fundamentals of Quality Control and Improvement also includes: New topical coverage on risk–adjustment, capability indices, model building using regression, and survival analysis Updated examples and exercises that enhance the readers understanding of the concepts Discussions on the integration of statistical concepts to decision making in the realm of quality assurance Additional concepts, tools, techniques, and issues in the field of health care and health care quality A unique display and analysis of customer satisfaction data through surveys with strategic implications on decision making, based on the degree of satisfaction and the degree of importance of survey items Fundamentals of Quality Control and Improvement, Fourth Edition is an ideal book for undergraduate and graduate–level courses in management, technology, and engineering. The book also serves as a valuable reference for practitioners and professionals interested in expanding their knowledge of statistical quality control, quality assurance, product/process design, total quality management, and/or Six Sigma training in quality improvement. Amitava Mitra, PhD, is Professor in the Department of Systems and Technology and former associate dean in the College of Business at Auburn University, Alabama. He has published over seventy journal articles and currently teaches in the areas of quality assurance and improvement. Dr. Mitra has over thirty years of academic and professional experience, and has conducted courses for professionals in total quality management, quality assurance and statistical process control, design of experiments, and Six Sigma Black Belt training.
The next step in the evolution of the organizational quality field, Lean Six Sigma (LSS) has come of age. However, many challenges to using LSS in lieu of, in conjunction with, or integrated with other quality initiatives remain. An update on the current focus of quality management, Quality Management for Organizations Using Lean Six Sigma Techniques covers the concepts and principles of Lean Six Sigma and its origins in quality, total quality management (TQM), and statistical process control (SPC), and then explores how it can be integrated into manufacturing, logistics, and healthcare operations.
The book presents the background on quality and Lean Six Sigma (LSS) techniques and tools, previous history of LSS in manufacturing, and current applications of LSS in operations such as logistics and healthcare. It provides a decision model for choosing whether to use LSS or other quality initiatives, which projects should be selected and prioritized, and what to do with non-LSS projects. The author also details an integration model for integrating and developing integrated LSS and other quality initiatives, and common mathematical techniques that you can use for performing LSS statistical calculations. He describes methods to attain the different Six Sigma certifications, and closes with discussion of future directions of Lean Six Sigma and quality.
Case studies illustrate the integration of LSS principles into other quality initiatives, highlighting best practices as well as successful and failed integrations. This guide gives you a balanced description of the good, bad, and ugly in integrating LSS into modern operations, giving you the understanding necessary to immediately apply the concepts to your quality processes.
Автор: Marta Peris-Ortiz; Jos? ?lvarez-Garc?a Название: Action-Based Quality Management ISBN: 3319064525 ISBN-13(EAN): 9783319064529 Издательство: Springer Рейтинг: Цена: 19564.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies.
Автор: Marta Peris-Ortiz; Jos? ?lvarez-Garc?a; Carlos Rue Название: Achieving Competitive Advantage through Quality Management ISBN: 3319367463 ISBN-13(EAN): 9783319367460 Издательство: Springer Рейтинг: Цена: 11179.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Chapter 1 Benefits of Implementing a System of Quality Management in Spanish Thalassotherapy Centres.- Chapter 2 Quality Certifications as a Hotel Selection Criterion.- Chapter 3 "Q for Tourist Quality" in the Spanish Tourist Sector.- Chapter 4 The ISO 9001 Standard in the Spanish Construction Industry.- Chapter 5 The EFQM Model as an Instrument to Legitimize Organizations.- Chapter 6 Integrated Management Systems.- Chapter 7 Integration of Information in Higher Education Institutions for Quality Evaluation.- Chapter 8 How Communication and Control Processes Improve Quality.- Chapter 9 An Application of the SERVPERF Model in a Sports Centre.- Chapter 10 Experience in Adapting E-S-Qual to Different Sectors or Settings.- Chapter 11 Excellence in Tourism Destinations.- Chapter 12 Tensions Raised by TQM Demand Upon Work Design in Technologically-Controlled Environments.- Chapter 13 The Influence of an Institutional Environment on Quality Management in Hotels.- Chapter 14 A New Paradigm in Planning and Management of Quality Hotel Services.
Автор: Phillip J. Lederer; Uday S. Karmarkar Название: The Practice of Quality Management ISBN: 0792398645 ISBN-13(EAN): 9780792398646 Издательство: Springer Рейтинг: Цена: 29209.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The Practice of Quality Management presents the results of eleven ground-breaking research projects in quality management. Many thinkers on quality consider that organizational impacts of quality are the most important drivers of the quality process.
Описание: New IT developments have made it possible to greatly improve decision making at all levels of an organization. This book covers those developments and shows how their implementation can improve all operational processes throughout any organization.
Автор: Fasser Название: Management for Quality in High Technology Enterprises ISBN: 0471209589 ISBN-13(EAN): 9780471209584 Издательство: Wiley Рейтинг: Цена: 22168.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: With the moves toward globalisation, outsourcing, and the rise of the knowledge-worker workforce, the internal and external environments of high technology enterprise have changed radically. As a consequence, the role and function of the contemporary manager have changed as well.
Автор: G. Ungar Название: Total Quality Management in Action ISBN: 9401071888 ISBN-13(EAN): 9789401071888 Издательство: Springer Рейтинг: Цена: 29209.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: In this book award-winning organisations and experts from Europe and USA, including Brian Joiner (Deming medel), Hans Bajoria (ASQC Grant award), Texas Instruments Europe (1995 Quality Award winner) have contributed towards the learning and culture of world class best practice in Total Quality Management.
Автор: Chris Hawkins; Margaret Ross; Geoff Staples Название: Software Quality Management VI ISBN: 185233021X ISBN-13(EAN): 9781852330217 Издательство: Springer Рейтинг: Цена: 15372.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Contains papers taken from the Sixth International Conference on Software Quality Management, SQM `98, held in April 1998 in Amsterdam. Topics include process improvement, maintaining a quality management system, quality metrics, human factors, project management issues and software tools.
Автор: Charles Tapiero Название: The Management of Quality and its Control ISBN: 0412557207 ISBN-13(EAN): 9780412557200 Издательство: Springer Рейтинг: Цена: 25853.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This introduction to the management of quality and the application of basic tools used for its control adopts a managerial and modelling approach to the management and control of quality, seeking to integrate quality, and its control, in the basic managerial functions of the firm.
Автор: Hoang Pham Название: Quality and Reliability Management and Its Applications ISBN: 1447167767 ISBN-13(EAN): 9781447167761 Издательство: Springer Рейтинг: Цена: 19591.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Part I Quality and Reliability - Concepts and Perspectives.- Part II Methods in Reliability Management.- Part III Methods in Quality Management.- Part IV Applications and Practices.
Автор: Michael J. Fox Название: Quality Assurance Management ISBN: 0412467909 ISBN-13(EAN): 9780412467905 Издательство: Springer Рейтинг: Цена: 12157.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Designed as an introduction and reference source to the field of quality control management, this guide explores such key concepts as customer care, risk minimization, quality-related costs, best-practice benchmaking, robust design and six-sigma manufacturing.
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