Описание: In The Worry Workbook for Kids, two respected psychologists offer simple, action-based activities grounded in cognitive behavioral therapy (CBT) to help young readers ages seven to twelve conquer their fear of uncertainty, set and accomplish goals, and-most importantly-bring fun and adventure back into their lives.
Название: Willie`s Pocket Posh Journal, Mum ISBN: 152481993X ISBN-13(EAN): 9781524819934 Издательство: Simon & Schuster Рейтинг: Цена: 1033.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Название: Willie`s Pocket Posh Journal, Chevron ISBN: 1524809934 ISBN-13(EAN): 9781524809935 Издательство: Simon & Schuster Рейтинг: Цена: 1033.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Название: Willie`s Pocket Posh Journal, Polka Dot ISBN: 1524829935 ISBN-13(EAN): 9781524829933 Издательство: Simon & Schuster Рейтинг: Цена: 1033.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A book unlike any other customer service guide, Willie's Way translates Willie's common-sense wisdom into simple, practical applications. Each chapter looks at one of the six service secrets and explains how and why it works. From listening to customers, to offering them special favors, to making every customer connection memorable, these proven strategies will impress, entice and win new customers with every interaction.
As a successful speaker and author who travels constantly, Phillip Van Hooser has been in and out of his fair share of cabs. But only one cabbie ever taught him anything about customer service. That cabbie is Willie, and the common-sense wisdom he imparted has become known as Willie's Way.
In Willie's Way, you too will learn Willie's unique brand of personalized service:
How to woo customers so they come back again and again
How to wow customers so they tell their friends about you
How to win customers' long-term business by exceeding their expectations
How to apply Willie's techniques to your own enterprises to build long-term customer loyalty
"Willie's Way is a fascinating compilation of real-life customer service stories that actually make a difference. It's about building your brand one customer at a time. Read how enthusiasm, confidence and sincerity can impact your customers, grow revenues and impact your bottom line. This is the best book I've read on customer service in a long time." -Joe Scarlett, Chairman of the Board, Tractor Supply Company
"Van Hooser absolutely hit the bulls-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh insights in the pages of this brilliantly written gem." -Richard G. Kelley, Director of Sales Training, North America Axcan Pharma, Inc.
Автор: Silcox MR Vaughn E. Название: Annie and Willies Christmas: A Christmas Prayer Answered ISBN: 1530500281 ISBN-13(EAN): 9781530500284 Издательство: Неизвестно Цена: 1078.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Hirst Rob Название: Willie`s Bar and Grill ISBN: 1760081612 ISBN-13(EAN): 9781760081614 Издательство: Неизвестно Цена: 3309.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: " ... a terrific read. Hirst writes with some genuine flair and tempers his sharp eye for detail with a seen-it-all-before rock veteran cool. (He) is also insightful enough to recognise the not-yet-spoiled delights that lurk just off the USA's smog-choked, SUV-clogged interstates. Think Bill Bryson rewriting Almost Famous." - Rolling Stone Part tour diary, part war commentary, part history brush-up and cultural junket, Willie's Bar & Grill charts legendary Australian band Midnight Oil's progress through North America shortly after the 11 September 2001 terrorist attack on the US. Rob Hirst, the band's drummer/songwriter, relates his version of life on the road in alternately serious, light-hearted but always entertaining, fashion, introducing the group's American tour manager, Willie, as well as the band members and the often bizarre characters they meet. Get on the bus and take the trip. "Hirst's strengths are his satirical tone, critical eye and marvellous sense of humour ... (this) marvellous book is a view of rock music as corporatised and the music of the almost-old. But it is also a work that gives a clear-eyed view of America on the road." - The Age "A true rock 'n' roll odyssey." - NW
Название: Willie`s Pocket Posh Journal, Tulip ISBN: 1524839930 ISBN-13(EAN): 9781524839932 Издательство: Simon & Schuster Рейтинг: Цена: 1033.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Smith Ted Название: Willie`s Birthday Party: Willie the Hippopotamus and Friends ISBN: 1838077715 ISBN-13(EAN): 9781838077716 Издательство: Неизвестно Рейтинг: Цена: 2062.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The second book in the Willie the Hippopotamus series, where the friends bake a cake for Willi`es birthday and make a mess. Colouring book included at the back.
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