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Power of moments, Heath, Chip Heath, Dan


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Автор: Heath, Chip Heath, Dan   (Чип Хит)
Название:  Power of moments
Перевод названия: Чип Хит: Сила моментов
ISBN: 9780552174459
Издательство: Random House - Penguin
Классификация:


ISBN-10: 0552174459
Обложка/Формат: Paperback
Страницы: 320
Вес: 0.22 кг.
Дата издания: 07.03.2019
Язык: English
Размер: 128 x 196 x 20
Читательская аудитория: Tertiary education (us: college)
Подзаголовок: Why certain experiences have extraordinary impact
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Поставляется из: Англии
Описание: pacote do Courseware consiste em duas publicacoes, VeriSMTM - Foundation Courseware e VeriSM - Foundation Study Guide. Este material de treinamento abrange o plano de estudos para a qualificacao da Fundacao VeriSM . O treinamento pode ser entregue em dois dias. Este material didatico e credenciado para preparar o aluno para a certificacao da VeriSM Foundation. O VeriSM Foundation consiste em duas partes: VeriSM Essentials e VeriSM Plus, cada uma cobrindo um dia de treinamento.Os alunos que ja possuem um certificado de Gerenciamento de Servicos (TI) podem se beneficiar do conhecimento que ja possuem. Eles sao o publico-alvo de apenas um treinamento do VeriSM Plus. Ao serem aprovados no exame VeriSM Plus, recebem o certificado VeriSM Foundation.Provedores de treinamento que desejam oferecer um treinamento de um dia sobre principios de gerenciamento de servicos podem decidir oferecer apenas o treinamento VeriSM Essentials. Os alunos que forem aprovados no exame VeriSM Essentials receberao o certificado VeriSM Essentials. Se eles passarem no exame VeriSM Plus mais tarde, receberao automaticamente o certificado VeriSM Foundation.O courseware abrange os seguintes topicos:A organizacao do servico (Essentials)Cultura de servico (Essentials)Pessoas e estrutura organizacional (Essentials)O modelo VeriSM (ambos)Praticas Progressivas (Plus)Tecnologias Inovadoras (Plus)O VeriSM e uma abordagem holistica e orientada aos negocios para o Gerenciamento de Servicos, que ajuda a entender o panorama crescente das melhores praticas e como integra-las para oferecer valor ao consumidor.E uma evolucao no pensamento em Gerenciamento de Servicos e oferece uma abordagem atualizada, incluindo as mais recentes praticas e desenvolvimentos tecnologicos, para ajudar as organizacoes a transformar seus negocios para a nova realidade da era digital.O VeriSM e um gerenciamento orientado a valor, evolutivo, responsivo e integrado.VeriSM e uma marca registrada e propriedade da IFDC, a Fundacao Internacional de Competencias Digitais.


Power of Moments

Автор: Heath Chip
Название: Power of Moments
ISBN: 0593079264 ISBN-13(EAN): 9780593079263
Издательство: Random House - Penguin
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Цена: 2243.00 р.
Наличие на складе: Нет в наличии.

Описание: What if a teacher could design a lesson that he knew students would remember twenty years later? We all have defining moments in our lives - meaningful experiences that stand out in our memory. In this book, the authors ask: why leave our most meaningful, memorable moments to chance when we can create them?

Decisive: How to Make Better Choices in Life and Work

Автор: Heath Chip, Heath Dan
Название: Decisive: How to Make Better Choices in Life and Work
ISBN: 0307956393 ISBN-13(EAN): 9780307956392
Издательство: Random House (USA)
Цена: 2667.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание:

Chip and Dan Heath, the bestselling authors of Switch and Made to Stick, tackle one of the most critical topics in our work and personal lives: how to make better decisions.
 
Research in psychology has revealed that our decisions are disrupted by an array of biases and irrationalities: We're overconfident. We seek out information that supports us and downplay information that doesn't. We get distracted by short-term emotions. When it comes to making choices, it seems, our brains are flawed instruments. Unfortunately, merely being aware of these shortcomings doesn't fix the problem, any more than knowing that we are nearsighted helps us to see. The real question is: How can we do better?

In Decisive, the Heaths, based on an exhaustive study of the decision-making literature, introduce a four-step process designed to counteract these biases. Written in an engaging and compulsively readable style, Decisive takes readers on an unforgettable journey, from a rock star's ingenious decision-making trick to a CEO's disastrous acquisition, to a single question that can often resolve thorny personal decisions.

Along the way, we learn the answers to critical questions like these: How can we stop the cycle of agonizing over our decisions? How can we make group decisions without destructive politics? And how can we ensure that we don't overlook precious opportunities to change our course? 

Decisive is the Heath brothers' most powerful--and important--book yet, offering fresh strategies and practical tools enabling us to make better choices. Because the right decision, at the right moment, can make all the difference.

Decisive: How to Make Better Decisions

Автор: Heath, Chip,Heath, Dan
Название: Decisive: How to Make Better Decisions
ISBN: 1847940862 ISBN-13(EAN): 9781847940865
Издательство: Random House - Penguin
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Цена: 1715.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Drawing on case studies as diverse as the downfall of Kodak and the inspiring account of a cancer survivor, they offer both a fascinating tour through the workings of our minds and an invaluable guide to making smarter decisions. Winner in the Practical Manager category of the CMI Management Book of the Year awards 2014.

The Power of Moments: Why Certain Moments Have Extraordinary Impact

Автор: Heath Chip, Heath Dan
Название: The Power of Moments: Why Certain Moments Have Extraordinary Impact
ISBN: 1501147765 ISBN-13(EAN): 9781501147760
Издательство: Simon & Schuster
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Цена: 3449.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us--and how we can learn to create such extraordinary moments in our life and work.

While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children?

This book delves into some fascinating mysteries of experience: Why we tend to remember the best or worst moment of an experience, as well as the last moment, and forget the rest. Why "we feel most comfortable when things are certain, but we feel most alive when they're not." And why our most cherished memories are clustered into a brief period during our youth.

Readers discover how brief experiences can change lives, such as the experiment in which two strangers meet in a room, and forty-five minutes later, they leave as best friends. (What happens in that time?) Or the tale of the world's youngest female billionaire, who credits her resilience to something her father asked the family at the dinner table. (What was that simple question?)

Many of the defining moments in our lives are the result of accident or luck--but why would we leave our most meaningful, memorable moments to chance when we can create them? The Power of Moments shows us how to be the author of richer experiences.

Made to Stick

Автор: Heath, Chip & Van
Название: Made to Stick
ISBN: 009950569X ISBN-13(EAN): 9780099505693
Издательство: Random House - Penguin
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Цена: 1715.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Including case histories and anecdotes, this book shows, among other things, how one Australian scientist convinced the world he`d discovered the cause of stomach ulcers by drinking a glass filled with bacteria, and how a gifted sports reporter got people to watch a football match by showing them the outside of the stadium.


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