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Understanding Service Consumers, Wirtz Jochen


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Цена: 1418.00р.
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При оформлении заказа до: 2025-08-04
Ориентировочная дата поставки: Август-начало Сентября
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Автор: Wirtz Jochen
Название:  Understanding Service Consumers
ISBN: 9781944659097
Издательство: World Scientific Publishing
Классификация:
ISBN-10: 1944659099
Обложка/Формат: Paperback
Страницы: 56
Вес: 0.09 кг.
Дата издания: 17.09.2017
Серия: Winning in service markets series
Язык: English
Размер: 229 x 152 x 3
Читательская аудитория: Tertiary education (us: college)
Ключевые слова: Sales & marketing management, BUSINESS & ECONOMICS / International / Marketing,BUSINESS & ECONOMICS / Marketing / General
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Поставляется из: Англии
Описание:

In services marketing, it is important to understand why customers behave the way they do. How do they make decisions about buying and using a service? What determines their satisfaction with it after consumption? Without this understanding, no firm can hope to create and deliver services that will result in satisfied customers who will buy again. Understanding Service Consumers is the first volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.




Understanding the Caribbean Enterprise

Автор: Nicholson
Название: Understanding the Caribbean Enterprise
ISBN: 1349948780 ISBN-13(EAN): 9781349948789
Издательство: Springer
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Цена: 6986.00 р.
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Описание: This engaging book fills a substantial gap in the understanding of Caribbean enterprises, focusing upon FOBs (family-owned businesses) about which, despite accounting for 70% of private sector employment in the region, very little is known. Concentrating on MSMEs which represent the majority of FOBs in the English-speaking Caribbean, the authors compare and contrast their experiences to those in developed countries, focusing in particular on areas such as family business succession, business financing and marketing. Understanding the Caribbean Enterprise provides context-specific lessons from a historical perspective of business and entrepreneurship, which in turn provide an understanding of the current issues facing MSMEs and FOBs in the English-speaking Caribbean.

Understanding Consumer Choice

Автор: Foxall
Название: Understanding Consumer Choice
ISBN: 1403914923 ISBN-13(EAN): 9781403914927
Издательство: Springer
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Цена: 16769.00 р.
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Описание: Understanding Consumer Choice shows how attempts to relate consumers` attitudes and actions have implicitly incorporated measures of the very variables at the heart of a situational theory of consumer choice. These are the buyer`s consumption history and the physical and social setting in which consumer behaviour occurs.

Understanding Markets and Strategy

Автор: Morley Malcolm
Название: Understanding Markets and Strategy
ISBN: 0749471522 ISBN-13(EAN): 9780749471521
Издательство: Неизвестно
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Цена: 9378.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Make the best decisions by putting the business in the context of the market with this guide to markets and strategy.

The Passion Conversation: Understanding, Sparking, and Sustaining Word of Mouth Marketing

Автор: Phillips Robbin, Cordell Greg, Church Geno
Название: The Passion Conversation: Understanding, Sparking, and Sustaining Word of Mouth Marketing
ISBN: 111853333X ISBN-13(EAN): 9781118533338
Издательство: Wiley
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Цена: 3008.00 р.
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Описание: No passion, no conversation. No conversation, no word of mouth. No word of mouth, no successful business. If you think you are in the marketing business, think again.

Understanding the Dynamics of Global Inequality

Автор: Alexander Lenger; Florian Schumacher
Название: Understanding the Dynamics of Global Inequality
ISBN: 3662447657 ISBN-13(EAN): 9783662447659
Издательство: Springer
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Цена: 13974.00 р.
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Описание: Understanding the Dynamics of Global Inequality

Understanding the Dynamics of Global Inequality

Автор: Alexander Lenger; Florian Schumacher
Название: Understanding the Dynamics of Global Inequality
ISBN: 3662523035 ISBN-13(EAN): 9783662523032
Издательство: Springer
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Цена: 13974.00 р.
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Описание: Preface.- Part I: Introduction.- Part II: Dynamics of Global Exclusion.- Part III: Global Power Shift.- Part IV: Global Structures, Networks and Inequality.

Understanding Chinese Firms from Multiple Perspectives

Автор: Zhi-Xue Zhang; Jianjun Zhang
Название: Understanding Chinese Firms from Multiple Perspectives
ISBN: 3662515067 ISBN-13(EAN): 9783662515068
Издательство: Springer
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Цена: 18167.00 р.
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Описание: This book sets forth the explorations and thoughts on Chinese enterprise management practices from both academic and practical perspective, extracts the management theory of Chinese characteristics, and represents the efforts to establish and develop Chinese organization and management.

Toward a Better Understanding of Rule-Breaking Market Behavior

Автор: Ann-Kathrin Veenendaal
Название: Toward a Better Understanding of Rule-Breaking Market Behavior
ISBN: 3030161064 ISBN-13(EAN): 9783030161064
Издательство: Springer
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Цена: 13974.00 р.
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Описание:

This book analyzes how companies and employees can endogenously, i.e., without hiring external experts or consultants, achieve competitive advantages by deviating from behavioral standards in a productive way. The study explores eight transformative behavioral innovations that shaped the development of sports and, by analogy, uses the findings to advance solutions for prevalent problems in business. By developing triggers to creativity and applying mechanisms on how to overcome innovation resistance, the book gives concrete advice on how to manage the difficult quest of human transformation beyond the imperative of technological innovation.

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