Perfection is a Direction, Not a Destination: In Search of Simplicity, Smalls Ronald
Автор: Smallwood Carol Название: Creative Management of Small Public Libraries in the 21st Century ISBN: 1442243554 ISBN-13(EAN): 9781442243552 Издательство: Rowman & Littlefield Publishers Рейтинг: Цена: 20486.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Creative Management of Small Public Libraries in the 21st Century is an anthology on small public libraries as centers of communities serving populations under 25,000. The book details strategies and methods for providing top-notch customer service while moving beyond customer service to the creation of meaningful customer relationships.
Автор: Smallwood Carol Название: Creative Management of Small Public Libraries in the 21st Century ISBN: 1442243562 ISBN-13(EAN): 9781442243569 Издательство: Rowman & Littlefield Publishers Рейтинг: Цена: 12461.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Creative Management of Small Public Libraries in the 21st Century is an anthology on small public libraries as centers of communities serving populations under 25,000. The book details strategies and methods for providing top-notch customer service while moving beyond customer service to the creation of meaningful customer relationships.
Автор: Martin Steve J., Goldstein Noah, Cialdini Robert Название: The Small Big: How the Smallest Changes Make the Biggest Difference ISBN: 1455584258 ISBN-13(EAN): 9781455584253 Издательство: Hachette Book Group Цена: 2822.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: At some point today you will have to influence or persuade someone - your boss, a co-worker, a customer, client, spouse, your kids, or even your friends. What is the smallest change you can make to your request, proposal or situation that will lead to the biggest difference in the outcome? In the small Big three heavyweights from the world of persuasion science and practice -- Steve Martin, Noah Goldstein and Robert Cialdini -- describe how, in today's information overloaded and stimulation saturated world, increasingly it is the small changes that you make that lead to the biggest differences. In the last few years more and more research - from fields such as neuroscience, cognitive psychology, social psychology, and behavioral economics - has helped to uncover an even greater understanding of how influence, persuasion and behavior change happens. Increasingly we are learning that it is not information per se that leads people to make decisions, but the context in which that information is presented. Drawing from extensive research in the new science of persuasion, the authors present lots of small changes (over 50 in fact) that can bring about momentous shifts in results. It turns out that anyone can significantly increase his or her ability to influence and persuade others, not by informing or educating people into change but instead by simply making small shifts in approach that link to deeply felt human motivations.
Описание: Eminent anthropologist John H. Bodley spotlights successful small nations as models of how to address the contemporary global problems of poverty, conflict, and environmental degradation.
