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The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists, Hyken Shep


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Цена: 2752.00р.
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При оформлении заказа до: 2025-11-19
Ориентировочная дата поставки: Январь
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Автор: Hyken Shep
Название:  The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
ISBN: 9781640951532
Издательство: Sound Wisdom
Классификация: ISBN-10: 1640951539
Обложка/Формат: Paperback
Страницы: 244
Вес: 0.36 кг.
Дата издания: 17.03.2020
Язык: English
Размер: 229 x 155 x 13
Поставляется из: США
Описание: In todays competitive business climate, you cant just satisfy your customers. You have to be better than that, giving them experiences that they wont forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create.

In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases - from uncertainty to amazement. By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer - and shows how you can do it too.

Hykens message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.



Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone

Автор: Hyken Shep
Название: Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone
ISBN: 1640951490 ISBN-13(EAN): 9781640951495
Издательство: Неизвестно
Цена: 2206.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master--and Shep Hyken knows the tricks to making it your own.

In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing " an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:

  • Showing up ready to be amazing
  • Being proactive
  • Craving feedback
  • Taking responsibility
  • Embracing authenticity
  • Focusing on excellence
  • Turning misery into magic
Once you master these habits, you'll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.
Sam Shepard: 7 Plays

Автор: Sheperd
Название: Sam Shepard: 7 Plays
ISBN: 0553346113 ISBN-13(EAN): 9780553346114
Издательство: Random House (USA)
Цена: 1563.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Maharini`s Misery: Narratives of a Passage from India to the Caribbean

Автор: Shepard Verene, Shepherd Verene A.
Название: Maharini`s Misery: Narratives of a Passage from India to the Caribbean
ISBN: 9766401217 ISBN-13(EAN): 9789766401214
Издательство: Mare Nostrum (Eurospan)
Цена: 3386.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Following the abolition of slavery in the Caribbean, a concerted effort was made to replace enslaved labour with indentured Indian labour. This is the story of one Indian woman`s tragic experience in trying to immigrate to the Caribbean in the 19th century.


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