The Art of Quality Debt Collections: Exploring the Human Side of Collection, D`Souza Darryl
Автор: Sleath, Darryl Название: 1001 drives you must experience before you die ISBN: 1844039641 ISBN-13(EAN): 9781844039647 Издательство: Conran Octopus Рейтинг: Цена: 2391.00 р. Наличие на складе: Невозможна поставка.
Описание: This ultimate guide to road trips is a must for every motor enthusiast.
When aliens from outer space lead by the kooky Jim Carrey like alien Gakk and his army of ACME Instant Alien Kreatures invade a small suburban town called Eden'sVille and hatch a fiendish plot to conquer the earth and meet the original cast of "Star Trek," four misfit teens (geeky Zach, tomboyish Jemmy, wisecracking Chubs, and nerdy Plato) defend their small town and the world from invasion and show the aliens that the kids of america don't take crap from nobody--And no body snatchers, either
Автор: Anka Darryl Название: Shards of a Shattered Mirror Book I: Cryptic ISBN: 1947532138 ISBN-13(EAN): 9781947532137 Издательство: Неизвестно Цена: 3669.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Seven hundred years in the future, the ice caps have melted, sea levels have risen and several coastal cities have become seaports. Humans, aliens and Hybrids have formed an Interstellar Alliance that spans dozens of worlds. Due to the spread of humanity outward to the stars and the reduction of Earth's population, the planet has been restored to a more natural state.
Over time, human-alien Hybrids evolved and discovered that their telepathic senses could not only allow them to interact with nature spirits and other Elemental beings that were invisible to humans in the past, but that their abilities could also be expanded through the use of a powerful potion that opened their minds to parallel realities and higher dimensions. With this knowledge, they developed the Five Levels of Mastery that gave their kind the ability to manipulate the very fabric of spacetime.
It is into this world that Willa Hillicrissing was born. A thirteen-year-old human-alien Hybrid with golden eyes and a wild mane of fox-fur hair, Willa was raised amid the green forests and peaceful seaside setting of Port Dublin in Ireland where, as an apprentice to her Hybrid mentor, Holly Cotton, she takes her first steps on the path to becoming a Cryptic.
But when Holly discovers that Willa possesses an ancient gene capable of magnifying her powers far beyond the abilities of even the most experienced Sage, she's called upon to protect the Earth and the Alliance from a ruthless alien Empire bent on enslaving every world in its path.
Автор: Mobley Darryl L. Название: Rescue Your Life: 30 Days Between You and a Brand New You! ISBN: 0975324462 ISBN-13(EAN): 9780975324462 Издательство: Неизвестно Цена: 1895.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Kimball Darryl J., Duffin Allan T. Название: Catch the Sky ISBN: 061569943X ISBN-13(EAN): 9780615699431 Издательство: Неизвестно Цена: 5164.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: In many respects, collecting debt is a negative job-a fact that all credit risk professionals must be sensitive to. The typical collector may attempt 120 calls a day and speak to 36 customers, and then gain a kept promise from just half of those 36 customers he speaks to. This means the collector has just 18 kept promises and 102 negative results. An 85 per cent negative response rate translates to seven hours of negative feedback in an eight-hour day. This book offers the epiphany that great customer service in debt collections yields far greater kept promises than the above number. Consistent reiteration and coaching of the collections team about the importance of quality has always delivered a 25 to 35 per cent higher performance than the average. There are tips in this book that help you improve collection performance by embracing quality service. This is tried and tested in my career, and this is what this book reiterates.
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