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The Art of Quality Debt Collections: Exploring the Human Side of Collection, D`Souza Darryl


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Цена: 2412.00р.
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При оформлении заказа до: 2025-07-23
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Автор: D`Souza Darryl
Название:  The Art of Quality Debt Collections: Exploring the Human Side of Collection
ISBN: 9781728323923
Издательство: Authorhouse
Классификация:


ISBN-10: 1728323924
Обложка/Формат: Paperback
Страницы: 116
Вес: 0.16 кг.
Дата издания: 20.08.2019
Язык: English
Размер: 229 x 152 x 6
Читательская аудитория: General (us: trade)
Подзаголовок: Exploring the human side of collection
Рейтинг:
Поставляется из: США
Описание: In many respects, collecting debt is a negative job-a fact that all credit risk professionals must be sensitive to. The typical collector may attempt 120 calls a day and speak to 36 customers, and then gain a kept promise from just half of those 36 customers he speaks to. This means the collector has just 18 kept promises and 102 negative results. An 85 per cent negative response rate translates to seven hours of negative feedback in an eight-hour day. This book offers the epiphany that great customer service in debt collections yields far greater kept promises than the above number. Consistent reiteration and coaching of the collections team about the importance of quality has always delivered a 25 to 35 per cent higher performance than the average. There are tips in this book that help you improve collection performance by embracing quality service. This is tried and tested in my career, and this is what this book reiterates.


1001 drives you must experience before you die

Автор: Sleath, Darryl
Название: 1001 drives you must experience before you die
ISBN: 1844039641 ISBN-13(EAN): 9781844039647
Издательство: Conran Octopus
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Цена: 2391.00 р.
Наличие на складе: Невозможна поставка.

Описание: This ultimate guide to road trips is a must for every motor enthusiast.

Small Change: Great Impact!

Автор: Webster Darryl K.
Название: Small Change: Great Impact!
ISBN: 1606478656 ISBN-13(EAN): 9781606478653
Издательство: Неизвестно
Цена: 1723.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

What Clergy Need to Know about: Mental Illness

Автор: Coleman M. D. Darryl M.
Название: What Clergy Need to Know about: Mental Illness
ISBN: 1545630232 ISBN-13(EAN): 9781545630235
Издательство: Неизвестно
Цена: 2413.00 р.
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Описание: Dr. Darryl Coleman received his Bachelor of Science degree in Biology from Rensselaer Polytechnic Institute in 1983 and graduated from University of Maryland School of Medicine in 1989. Dr. Coleman completed his Psychiatry Residency at the University of Maryland Residency Program. His Administrative Fellowship was completed in 1994 and he began treating individuals in his private practice in Catonsville and Baltimore, Maryland. The practice serves children, adolescents and adults with depression, anxiety, psychosis, bipolar disorder and a host of other mental illnesses. He also treats individuals who have dual illnesses including mental illness and drug use. Dr Coleman enjoys serving his clients. Dr Coleman is an advocate for this population and furthers their causes whenever he can. Over the years Dr. Coleman has made contributions to medical publications, been involved in psychiatric research, has appeared on health-related television shows and talk radio programs. He has presented numerous lectures throughout the nation and has facilitated trainings in Mental Health and Correctional Medicine. Dr Coleman was the Statewide Medical Director for Maryland's correctional system for 3.5 yrs and worked in correctional medicine for a total of 7 yrs. For over 5 years he played an integral part in the Rookie Success Program for the Baltimore Ravens providing valuable training for new recruits. Throughout his medical career he has been interested in treating the whole person; Body, Mind, and Spirit He firmly believes in the integration of medicine and spirituality. In 1996 Dr Coleman founded the Nam loc Whole Life Center where he is currently the President and CEO. The Mission Statement of the center is "to empower each person to access that inner healer through diagnosis, treatment, research, and education by uniting a community of healers who are aligned with a vision which respects and appreciates the communion of Body, Mind and Spirit, producing Wholeness. Dr Coleman enjoys playing Grand Master's Lacrosse in Howard County where he has been playing for 3 years, exercising and spending time with his family. He has 2 wonderful daughters and two grandchildren. He attends the Spirit of Faith Christian Center in Baltimore, Maryland where he has fellowshipped for approximately 8 years.

The Imperfect Marriage: Help for Those Who Think It`s Over

Автор: Strawberry Darryl, Strawberry Tracy
Название: The Imperfect Marriage: Help for Those Who Think It`s Over
ISBN: 1476738777 ISBN-13(EAN): 9781476738772
Издательство: Неизвестно
Цена: 2895.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: From legendary baseball Hall of Famer and his wife comes a marriage guidebook for the not-so-perfect marriage--filled with extremely candid, practical, and biblically based principles--proven to make any relationship successful.

Darryl and Tracy Strawberry admit they have "made every possible mistake you can make in marriage." Together, this devoted couple has suffered through--and survived--adultery, addiction, financial destruction, and many other all-too-familiar struggles.

A no-holds-barred account of their personal journey, The Imperfect Marriage provides a step-by-step program that will help you and your partner understand the key issues that could be causing damage in your relationship and recognize turning points on the journey toward marriage restoration. Darryl and Tracy Strawberry know firsthand what it takes to make it through the battle and how to come out victorious. Beginning with putting God at the center, their words will inspire you to transform your marriage into an enduring and vital relationship.

The Strawberrys keep it real and preach it real. They deal with real people, real problems, and offer solutions for the present. Through candid anecdotes, a great deal of self-awareness, and a true sense of honesty, Darryl and Tracy offer the vision, encouragement, and practical advice that every healthy marriage needs in order to thrive.

Whether you and your partner are looking to heal a broken relationship, or avoid the mistakes that doomed a past one, The Imperfect Marriage offers the guidance and "brutal honesty...[that] will be inspiring for many" (Publishers Weekly) and will help make your marriage a success.

Vision: The First Critical Step in Developing a Strategy for Educational Technology

Автор: Vidal Darryl, Casey Michael
Название: Vision: The First Critical Step in Developing a Strategy for Educational Technology
ISBN: 1475812116 ISBN-13(EAN): 9781475812114
Издательство: Rowman & Littlefield Publishers
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Цена: 9715.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This book provides a straightforward approach to developing a school or district`s vision to guide all stakeholders toward a common goal with educational technology. Intended for educational leaders, this book provides a structured methodology for a school or district to develop their own vision of educational technology.

Encyclopedia of Climate Change: Volume II

Автор: D`Souza Mary
Название: Encyclopedia of Climate Change: Volume II
ISBN: 1632392224 ISBN-13(EAN): 9781632392220
Издательство: Random House (USA)
Цена: 13794.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

The Art of Quality Debt Collections: Exploring the Human Side of Collection

Автор: D`Souza Darryl
Название: The Art of Quality Debt Collections: Exploring the Human Side of Collection
ISBN: 1728323908 ISBN-13(EAN): 9781728323909
Издательство: Неизвестно
Рейтинг:
Цена: 4136.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: In many respects, collecting debt is a negative job-a fact that all credit risk professionals must be sensitive to. The typical collector may attempt 120 calls a day and speak to 36 customers, and then gain a kept promise from just half of those 36 customers he speaks to. This means the collector has just 18 kept promises and 102 negative results. An 85 per cent negative response rate translates to seven hours of negative feedback in an eight-hour day. This book offers the epiphany that great customer service in debt collections yields far greater kept promises than the above number. Consistent reiteration and coaching of the collections team about the importance of quality has always delivered a 25 to 35 per cent higher performance than the average. There are tips in this book that help you improve collection performance by embracing quality service. This is tried and tested in my career, and this is what this book reiterates.

Birds at My Table

Автор: Jones Darryl
Название: Birds at My Table
ISBN: 1501710788 ISBN-13(EAN): 9781501710780
Издательство: Mare Nostrum (Eurospan)
Рейтинг:
Цена: 2502.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание:

Darryl Jones is fascinated by bird feeders. Not the containers supplying food to our winged friends, but the people who fill the containers.

Why do people do this? Jones asks in The Birds at My Table. Does the food even benefit the birds? What are the unintended consequences of providing additional food to our winged friends?

Jones takes us on a wild flight through the history of bird feeding. He pinpoints the highs and lows of the practice. And he ponders this odd but seriously popular form of interaction between humans and wild animals. Most important, he points out that we know very little about the impact of feeding birds despite millions of people doing it every day.

Unerringly, Jones digs at the deeper issues and questions, and he raises our awareness of the things we don’t yet know and why we really should. Using the latest scientific findings, The Birds at My Table takes a global swoop from 30,000 feet down to the backyard bird feeder and pushes our understanding of the many aspects of bird feeding back up to new heights.


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