Описание: Establishing and maintaining the best possible customer service is essential for every library. Here is a training manual that gives you the 'what to say' and 'what to do' to make that goal a reality. The authors offer guidance for training employees at all levels - from front line staff to managers.
They show you in detail how to integrate a customer service focus and training into a variety of staff and volunteer interactions - job interviews, orientation, employee review, and in-service and out-service training. The book suggests standards for what employees should know on day one, after the first week, after the first month, etc. This complete package includes role-playing suggestions and scripts for specific and difficult scenarios, as well as guidelines for establishing policies and a glossary.
The chapters featured include: determining customer service essentials; examining general training guidelines; preparing specific training for library staff and volunteers; assessing and anticipating the needs of customers; tracking and responding to customer feedback; planning staff-development days; instituting continuous learning in libraries; integrating continuous learning with customer service; and, resource tools for customer service managers and trainees. Numerous model forms make this toolkit essential for library managers and administrators who want to help their staff to develop a whole new level of customer service.
Автор: Scott-Smith Tom, Breeze Mark E. Название: Structures or Protection?: Rethinking Refugee Shelter ISBN: 1789207126 ISBN-13(EAN): 9781789207125 Издательство: Berghahn Рейтинг: Цена: 18876.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Questioning what shelter is and how we can define it, this volume brings together essays on different forms of refugee shelter, with a view to widening public understanding about the lives of forced migrants and developing theoretical understanding of this oft-neglected facet of the refugee experience. Drawing on a range of disciplines, including sociology, anthropology, law, architecture, and history, each of the chapters describes a particular shelter and uses this to open up theoretical reflections on the relationship between architecture, place, politics, design and displacement.
Your First Step to the Forex Trading World... Forex Trading is one of the best ways to make money from the comfort of your own home, either as a full time entrepreneur or as a part time enthusiast. With around 5.3 TRILLION$ being traded in currency every day, the sky's the limit when it comes to potential earnings.
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Forex for Beginners will teach you everything you will need to know about:
What is Forex and what are Forex Markets?
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Learn the principles of Accounting for Small Business...
The field of accounting can be very important to any business. These professionals make sure that there is a good bookkeeping system in place for the business, helps prepare a lot of important documents for that business, and can give advice on how the business should act to keep their financial health in good shape. Without these individuals, it would be hard for a business to keep things organized and all their finances in line.
This guidebook is going to take the time to explain some of the important aspects of accounting. Some of the topics that will be discussed include:
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Discover Proven Ways and Ideas for Making Passive Income and Live the Life You've Always Wanted Want to make some extra cash? Don't want to leave your day job? Passive Income - Beginners Guide is here to help This easy-to-understand but in-depth book contains proven steps and strategies to help you start, build, and maintain a secondary income online. In an age where the economy is crumbling and jobs are being lost, now is the time to seek out new ways to make that extra buck. But no one wants to have to take on a second job or change careers - that is where passive income comes in. With the internet at your fingertips, you can now leverage advanced technology to make money online without putting in large amounts of extra effort.
It may sound too good to be true, but passive income is not a wave of the future - it is already sweeping across the globe
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Are you ready to start your own business, but don't want to deal with the hassle? Enter Amazon FBA. Selling on Amazon through FBA can be a life-changing experience. Through its expansive and growth-boosting program, you can make extra money AND have enough time for yourself.
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Автор: Smith, Mark B. Название: The Russia Anxiety ISBN: 0241312760 ISBN-13(EAN): 9780241312766 Издательство: Random House - Penguin Рейтинг: Цена: 2310.00 р. Наличие на складе: Поставка под заказ.
Описание: Russia is an exceptional country, the biggest in the world. It is both European and exotic, powerful and weak, brilliant and flawed. Why are we so afraid of it? Time and again, we judge Russia by unique standards.
We have usually assumed that it possesses higher levels of cunning, malevolence and brutality. Yet the country has more often than not been a crucial ally, not least against Napoleon and in the two world wars. We admire its music and its writers.
We lavish praise on the Russian soul. And still we think of Russia as a unique menace. What is it about this extraordinary country that consistently provokes such excessive responses? And why is this so dangerous?Ranging from the earliest times to the present, Mark B.
Smith's remarkable new book is a history of this 'Russia Anxiety'. Whether ally or enemy, superpower or failing state, Russia grips our imagination and fuels our fears unlike any other country. This book shows how history itself offers a clearer view and a better future.
Learn How To Start With The Largest Cryptocurrency In The World
Have you ever heard of cryptocurrency? How about Bitcoin? The chances are that you have heard of these and you may be wondering what are those. Well, wonder no more
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What mistakes other people do and how to avoid doing these
Scams that you need to be aware of
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All You Need to Know About Accounting and Bookkeeping for Your Business... ** 3 Books In 1 - Accounting, Bookkeeping and Taxes for Small Business ** **Accounting** This guidebook is going to take the time to explain some of the important aspects of accounting. Some of the topics that will be discussed include:
What is the difference between accounting and bookkeeping?
Some of the terms that you should learn to understand how accounting works
How to work with a balance sheet
What the income statement is and why it's so important
The cash flow statement
The different types of accountants and how they can be helpful to a business
Some tips to help you out with accounting
And more...
**Bookkeeping**
This guidebook has all the tips that you need to help you get a good handle on your bookkeeping so that you can keep your finances in order and even help you when it's tax time
Some of the topics that will be discussed include:
The basics of bookkeeping
Some of the most important financial statements to help you run your business
The different bookkeeping methods
How to prepare for taxes at the end of the year
Handling the assets, liabilities, and owner's equity
The different types of ledgers you can use for bookkeeping
The importance of depreciation on product and equipment you use in your business and how to calculate this
Some of the best bookkeeping tips you should use to help you get ahead
And more...
**Taxes for Small Business**
Every piece of information in this book is designed to help you understand the different tax laws that went into effect this past January and will take effect on your taxes that you file at the end of the fiscal year. Trump has placed new deduction laws into effect for small businesses and this book goes over how they affect you in the long run.
If you want to know:
What the new tax laws are
How to file your taxes
If you need to file quarterly taxes
What status will your small business fall under
The difference between an LLC, or sole proprietor
Tax tips that will help new business owners this year
How to determine if you are an employee or a freelance worker
How to prepare for the coming tax season in advance
What you need to file on your taxes
What deductions that you can file or can't file and why
Whether you should hire a tax professional and why
And many more...
If you are ready to take control over your own business and taxes, or you are starting up a new small business, get your copy of this guidebook TODAY to help you get started
Learn the principles of Bookkeeping for Small Business...
Accurate bookkeeping is so essential when it comes to your business. It ensures that you know the exact financial situation of your business so you can make the best decisions about how to make it into the future. But many new business owners don't know the details of handling their own bookkeeping.
This guidebook has all the tips that you need to help you get a good handle on your bookkeeping so that you can keep your finances in order and even help you when it's tax time
In this guidebook, we are going to talk about everything that you need to know to get started with your small business bookkeeping. Some of the topics that will be discussed include:
The basics of bookkeeping
Some of the most important financial statements to help you run your business
The different bookkeeping methods
How to prepare for taxes at the end of the year
Handling the assets, liabilities, and owner's equity
The different types of ledgers you can use for bookkeeping
The importance of depreciation on product and equipment you use in your business and how to calculate this
Some of the best bookkeeping tips you should use to help you get ahead
And more...
If you are ready to take control over your own bookkeeping, or you are starting up a new small business, get your copy of this guidebook TODAY to help you get started
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