Описание: Success in todays rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Companys president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of todays top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage todays new breed of luxury travelers Double-five-star chef and hotelier Patrick OConnell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with todays travelers Restaurateur Traci Des Jardins on building a "narcissism-free" hospitality culture Legendary chef Eric Riperts principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, youll find the secrets here."
The essential guide to creating an honest, ethical workplace culture in any industry
In The Manager's Book of Decencies, Stephen Harrison showed how even the smallest gestures can produce big results and change the culture of an entire workforce. Now the author of that prescient bestseller has teamed up with Jim Lukaszewski, America's Crisis Guru(R) to write the definitive guide to transforming or restoring your workplace into a showplace of honest, ethical behavior.
Accountability, civility, compassion, empathy, honesty, humility, and principle: these are the seven characteristics embodied by every truly decent leader. The best organizations develop and maintain a civil culture, valuing ethical behavior, honesty, and integrity as much, or even more, than profitability.
The Decency Code provides you with practical pathways to creating or restoring that type of culture. These strategies address the evolving workplace: flexible, fast-moving, delayered, virtual, unstable, out-of-balance, ambiguous, global, diverse, and ruthlessly competitive. Here are actionable tools and strategies to help you build your workplace on a new standard of honest, ethical behavior, along with informative case studies that examine the behavior of both ethical and unethical companies.
Today's climate of corporate cultural disorder needs a new type of leader, men and women who replace confusion with order, opaqueness with clarity, complexity with simplicity, hopelessness with confidence, greed with selflessness, and suspicion with trust. The common-sense prescriptions offered in The Decency Code can help you become the type of leader you wish to be--and effect the change you wish to see. This book is required reading for ethically conscious managers everywhere.
Автор: Caposey Название: Building a Culture of Support ISBN: 1596672277 ISBN-13(EAN): 9781596672277 Издательство: Taylor&Francis Рейтинг: Цена: 3367.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Written in a down-to-earth and people-first style, this book is for principals and aspiring school leaders. Caposey shares insightful advice and meaningful examples for building a healthy school culture. Learn the essential strategies that will help you transform and improve your school by embodying a service mindset and focusing on supporting the mission and vision, the professionals in the building, the students, and the community as a whole.
This is also an ideal guide for students in a principal preparation course--demonstrating how a culture of support is at the heart of all successful school improvement efforts.
Автор: Dimmock Название: Leadership, Capacity Building and School Improvement ISBN: 0415404363 ISBN-13(EAN): 9780415404365 Издательство: Taylor&Francis Рейтинг: Цена: 27562.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Leadership in Education provides an authoritative, critical and insightful review of leadership.
Автор: Gmelch Walter H Название: Building Academic Leadership Capacity ISBN: 1118299485 ISBN-13(EAN): 9781118299487 Издательство: Wiley Рейтинг: Цена: 5702.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A clear, systematic road map to effective campus leadership development Building Academic Leadership Capacity gives institutions the knowledge they need to invest in the next generation of academic leaders.
Автор: Stoner Название: Building Leaders ISBN: 0415899303 ISBN-13(EAN): 9780415899307 Издательство: Taylor&Francis Рейтинг: Цена: 16843.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book is written for emerging leaders. It is designed to help these leaders bridge the gap from stepping into a position of leadership and emerging as a confident and respected difference-maker. Within this text, award-winning scholar and leader-coach Charles Stoner meets emerging leaders where they are and focus on the issues that are most problematic for them. From the development of leadership skills to the practice and application of successful strategies, Stoner offers tools, ideas, and evidence-based advice to these up-and-coming leaders in an indispensable text that is direct, pragmatic, and action-oriented. Major topics include: Recognition, development, and practice of organizational leadership skills. Enhancing interpersonal dynamics and relationships. Organizational politics and interpersonal influence, creativity and innovation, negotiation and conflict resolution. Handling problem situations; effectively utilizing diverse talents and personalities. Introduction to major leadership and interpersonal development techniques. Case studies.
Описание: The Sustained Leadership WBS (Work Breakdown Structure) provides a comprehensive assessment and project tool to permit anyone to improve their leadership capabilities and opportunities; the Sustained Leadership WBS will inform, coach, and persuade people to embark on their personal journey of leadership development.
Описание: This book takes you inside the minds of some of the world`s most effective innovators to answer questions such as how to design an innovative organization, how to protect and grow innovative ideas, and how to tune corporate radar to inspiration and turn the signals received into new value.
Описание: This book takes you inside the minds of some of the world`s most effective innovators to answer questions such as how to design an innovative organization, how to protect and grow innovative ideas, and how to tune corporate radar to inspiration and turn the signals received into new value.
Описание: Leaders Made Here Building a Leadership Culture Every organization dreams of having enough leaders. Yet most take a haphazard or inconsistent approach to leadership development. They either assume they can find new leaders when they need them or they believe leaders are born-they can`t be made. The consequences of this thinking are devastating, ...
Описание: In 2013, the journalist Julie Burchill wrote a mischievous newspaper column defending a friend against political extremists. She was pursued by an outraged mob, denounced in Parliament and never published in that paper - or any other - for many years. This book is part-memoir and part-indictment of what happened to her between then and now.
Reform your evaluation methods to enact education reform policies effectively!
Although educational reform is intended for positive change, sometimes it misses the mark. With this indispensable guide, stakeholders focused on improving student outcomes - from parents to policy-makers to school leaders - will learn to evaluate, interpret, and enact policies and proposals to maximize the positives and minimize the negatives of education mandates. In addition to a practical, evidence-based framework for evaluating reform, this book features: - Seven specific creative compliance strategies to maximize student and educator success - Case studies that illustrate how to critique reforms and take action - Reflective questions to guide evaluation and application - Ethical decision-making checklist
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