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Peak Performance Culture: The Five Metrics of Organizational Excellence, Mitchell Dave


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Автор: Mitchell Dave
Название:  Peak Performance Culture: The Five Metrics of Organizational Excellence
ISBN: 9781119581499
Издательство: Wiley
Классификация:
ISBN-10: 1119581494
Обложка/Формат: Hardcover
Вес: 0.67 кг.
Дата издания: 01.09.2020
Язык: English
Размер: 231 x 154 x 28
Читательская аудитория: Professional & vocational
Подзаголовок: The five metrics of organizational excellence
Ссылка на Издательство: Link
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Поставляется из: Англии
Описание:

An innovative approach to driving maximum performance at all levels of an organization

Peak Performance Culture: The Five Metrics of Operational Excellence is a step-by-step roadmap to achieving optimal organizational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success. Author Dave Mitchell, building upon concepts introduced in his bestselling books The Power of Understanding People and The Power of Understanding, provides new applications, effective real-world tactics, powerful organizational assessment tools, and much more.

The book addresses the five critical factors for organizational success: vertical alignment, horizontal alignment, leadership ideology and corporate culture, employee experience, and customer experience. Each comprehensive chapter introduces a key component to peak performance culture -- containing a detailed definition of the component, illustrative examples, expert insights, and practical considerations relevant to a diverse range of real-world situations. This must-have guide:

  • Features exercises and assessments to identify organizational metrics drawn from 25 years of work with client organizations such as Allstate Insurance, Bank of America, Universal Studios, Hilton Worldwide, Walt Disney World, and hundreds more
  • Explores best practices for implementing policies, procedures, and philosophies that align with an organizations mission, values, and strategy
  • Discusses individual characteristics of high performers, how to enhance teamwork, the relationships between functional units within an organization, and employee recruitment, selection, and onboarding
  • Addresses issues surrounding how employees responsible for customer satisfaction are experiencing their organizations
  • Provides tools for continually evaluating and improving customer experience, including a pragmatic model that can be applied to any organization

Whether your company needs to correct performance problems, or is already successful but seeking even higher levels of success, Peak Performance Culture: The Five Metrics of Operational Excellence will prove to be an invaluable resource for any organization.




The Tyranny of Metrics

Автор: Muller Jerry Z.
Название: The Tyranny of Metrics
ISBN: 0691191913 ISBN-13(EAN): 9780691191911
Издательство: Wiley
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Цена: 2691.00 р.
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Описание:

How the obsession with quantifying human performance threatens education, medicine, business, government--and the quality of our lives

Today, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the numbers. But in our zeal to instill the evaluation process with scientific rigor, we've gone from measuring performance to fixating on measuring itself--and this tyranny of metrics now threatens the quality of our organizations and lives. In this brief, accessible, and powerful book, Jerry Muller uncovers the damage metrics is causing and shows how we can begin to fix the problem. Filled with examples from business, medicine, education, government, and other fields, the book explains why paying for measured performance doesn't work, why surgical scorecards may increase deaths, and much more. But the book also shows that, when used as a complement to judgment based on personal experience, metrics can be beneficial, and it includes an invaluable checklist of when and how to use them. The result is an essential corrective to a harmful trend that increasingly affects us all.

Bad Data: Why We Measure the Wrong Things and Often Miss the Metrics That Matter

Автор: Schryvers Peter
Название: Bad Data: Why We Measure the Wrong Things and Often Miss the Metrics That Matter
ISBN: 1633885909 ISBN-13(EAN): 9781633885905
Издательство: NBN International
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Цена: 4011.00 р.
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Описание: Highlights the pitfalls of data analysis and emphasizes the importance of using the appropriate metrics before making key decisions. Big data is often touted as the key to understanding almost every aspect of contemporary life. This critique of "information hubris" shows that even more important than data is finding the right metrics to evaluate it. The author, an expert in environmental design and city planning, examines the many ways in which we measure ourselves and our world. He dissects the metrics we apply to health, worker productivity, our children's education, the quality of our environment, the effectiveness of leaders, the dynamics of the economy, and the overall well-being of the planet. Among the areas where the wrong metrics have led to poor outcomes, he cites the fee-for-service model of health care, corporate cultures that emphasize time spent on the job while overlooking key productivity measures, overreliance on standardized testing in education to the detriment of authentic learning, and a blinkered focus on carbon emissions, which underestimates the impact of industrial damage to our natural world. He also examines various communities and systems that have achieved better outcomes by adjusting the ways in which they measure data. The best results are attained by those that have learned not only what to measure and how to measure it, but what it all means. By highlighting the pitfalls inherent in data analysis, this illuminating book reminds us that not everything that can be counted really counts.

Marketing Analytics: Strategic Models and Metrics

Автор: Sorger Stephan
Название: Marketing Analytics: Strategic Models and Metrics
ISBN: 1481900307 ISBN-13(EAN): 9781481900300
Издательство: Неизвестно
Цена: 8613.00 р.
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Behavioral Public Performance: How People Make Sense of Government Metrics

Автор: Oliver James, Asmus Leth Olsen, Donald Moynihan, G
Название: Behavioral Public Performance: How People Make Sense of Government Metrics
ISBN: 1108708072 ISBN-13(EAN): 9781108708074
Издательство: Cambridge Academ
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Цена: 2851.00 р.
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Описание: This Element introduces a new approach in the measurement and reporting of government performance - behavioral public performance. Drawing especially on evidence from experiments, this approach examines the influence of characteristics of numbers, subtle framing of information, choice of benchmarks or comparisons, and information sources.

Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance

Автор: Harold Kerzner
Название: Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance
ISBN: 1119427282 ISBN-13(EAN): 9781119427285
Издательство: Wiley
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Цена: 10130.00 р.
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Описание: With the growth of complex projects, stakeholder involvement, and advancements in visual-based technology, metrics and KPIs (key performance indicators) are key factors in evaluating project performance. Dashboard reporting systems provide accessible project performance data, and sharing this vital data in a concise and consistent manner is a key communication responsibility of all project managers. This 3rd edition of Kerzner’s groundbreaking work includes the following updates: new sections on processing dashboard information, portfolio management PMO and metrics, and BI tool flexibility. PPT decks by chapter and a test bank will be available for use in seminar presentations and courses.

Project management metrics, kpis, and dashboards -  a guide to measuring and monitoring project performance, fourth edition

Автор: Kerzner, Harold
Название: Project management metrics, kpis, and dashboards - a guide to measuring and monitoring project performance, fourth edition
ISBN: 1119851556 ISBN-13(EAN): 9781119851554
Издательство: Wiley
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Цена: 10296.00 р.
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Описание: Study after study has concluded that no matter how competently managed a school may be, it is the bringing together of leadership and learning that makes the difference between ordinary and extraordinary performance. Strengthening the Heartbeat offers leaders a clear and compelling way to help their schools achieve extraordinary results.

Data-Driven HR: How to Use Analytics and Metrics to Drive Performance

Автор: Marr Bernard
Название: Data-Driven HR: How to Use Analytics and Metrics to Drive Performance
ISBN: 1398693863 ISBN-13(EAN): 9781398693869
Издательство: Неизвестно
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Цена: 23450.00 р.
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Описание: Use data, analytics and metrics to make better HR decisions for your business.

Indicator Framework for National Extension and Advisory Service Systems: Metrics for Performance and Outcome Measurement

Автор: A. Holley, C. Grovermann, D. Chuluunbaatar, P. Djamen, R. Sulaiman V
Название: Indicator Framework for National Extension and Advisory Service Systems: Metrics for Performance and Outcome Measurement
ISBN: 9251356777 ISBN-13(EAN): 9789251356777
Издательство: Mare Nostrum (Eurospan)
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Цена: 3326.00 р.
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Описание: Extension and advisory services (EAS) play a key role in facilitating innovation for sustainable agricultural development. To strengthen this role, appropriate investment and conducive policies are needed in EAS, guided by evidence. It is therefore essential to examine EAS characteristics and performance in the context of modern, pluralistic and increasingly digital EAS systems. In response to this need, the Food and Agriculture Organization of the United Nations (FAO) has developed guidelines and instruments for the systematic assessment of national EAS systems. The Indicator Framework provides overarching guidance on EAS systems assessment, including a list of 40 indicators (10 core and 30 complementary) which cover all major aspects of EAS from inputs to impact. This Indicator Framework provides much needed structure to EAS assessment, taking into account contemporary, pluralistic services and is complemented by FAO's instruments for participatory data collection in EAS, including quantitative and qualitative data.

Dynamic Oracle Performance Analytics: Using Normalized Metrics to Improve Database Speed

Автор: Cornejo Roger
Название: Dynamic Oracle Performance Analytics: Using Normalized Metrics to Improve Database Speed
ISBN: 1484241363 ISBN-13(EAN): 9781484241363
Издательство: Springer
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Цена: 7685.00 р.
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Описание:

Use an innovative approach that relies on big data and advanced analytical techniques to analyze and improve Oracle Database performance. The approach used in this book represents a step-change paradigm shift away from traditional methods. Instead of relying on a few hand-picked, favorite metrics, or wading through multiple specialized tables of information such as those found in an automatic workload repository (AWR) report, you will draw on all available data, applying big data methods and analytical techniques to help the performance tuner draw impactful, focused performance improvement conclusions.
This book briefly reviews past and present practices, along with available tools, to help you recognize areas where improvements can be made. The book then guides you through a step-by-step method that can be used to take advantage of all available metrics to identify problem areas and work toward improving them. The method presented simplifies the tuning process and solves the problem of metric overload.
You will learn how to: collect and normalize data, generate deltas that are useful in performing statistical analysis, create and use a taxonomy to enhance your understanding of problem performance areas in your database and its applications, and create a root cause analysis report that enables understanding of a specific performance problem and its likely solutions.
What You'll Learn
Collect and prepare metrics for analysis from a wide array of sourcesApply statistical techniques to select relevant metrics Create a taxonomy to provide additional insight into problem areasProvide a metrics-based root cause analysis regarding the performance issueGenerate an actionable tuning plan prioritized according to problem areasMonitor performance using database-specific normal ranges
?
Who This Book Is For
Professional tuners: responsible for maintaining the efficient operation of large-scale databases who wish to focus on analysis, who want to expand their repertoire to include a big data methodology and use metrics without being overwhelmed, who desire to provide accurate root cause analysis and avoid the cyclical fix-test cycles that are inevitable when speculation is used
Power, Performance, and Perception (P3): Integrating Usability Metrics and Technology Acceptance Determinants to Validate a New Model for Predicting S

Автор: Fiorello Alan P.
Название: Power, Performance, and Perception (P3): Integrating Usability Metrics and Technology Acceptance Determinants to Validate a New Model for Predicting S
ISBN: 1249414164 ISBN-13(EAN): 9781249414162
Издательство: Неизвестно
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Цена: 10658.00 р.
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Performance metrics for sustainable cities /

Автор: Sylvie Albert; Manish Pandey
Название: Performance metrics for sustainable cities /
ISBN: 0367561328 ISBN-13(EAN): 9780367561321
Издательство: Taylor&Francis
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Цена: 22202.00 р.
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Описание: Performance Metrics for Sustainable Cities provides an overview of measurement systems and tools to enable communities to self-assess and benchmark their progress along a continuum of smart, intelligent, and sustainable development.

Developing a Framework for Evaluating Organizational Information Assurance Metrics Programs

Автор: Bryant Adam R.
Название: Developing a Framework for Evaluating Organizational Information Assurance Metrics Programs
ISBN: 1249401607 ISBN-13(EAN): 9781249401605
Издательство: Неизвестно
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Цена: 10658.00 р.
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