Описание: Success in todays rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Companys president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of todays top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage todays new breed of luxury travelers Double-five-star chef and hotelier Patrick OConnell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with todays travelers Restaurateur Traci Des Jardins on building a "narcissism-free" hospitality culture Legendary chef Eric Riperts principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, youll find the secrets here."
Описание: The key to success in life and business is to become a master at Conversational Intelligence. Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment.
Achieve higher levels of workforce engagement and retain more employees
A strong U.S. economy with record-low unemployment rates and the shift to Millennials--now the largest generation in the workforce--are driving specific challenges for organizations to engage and retain employees. Engaged employees don't just happen, they are nurtured by organizations with great cultures and strong leadership.
Talent Keepers puts a new spin on a systematic approach to employee engagement and retention with precise tactics that have achieved proven results. This book includes research-based methods of engaging employees, beginning the moment they are hired. With six client case studies that focus on how the organization put an engagement plan into practice and achieved success, readers will come away with specific, actionable strategies they can begin implementing immediately in their organization.
- Put an engagement plan into action
- Find actionable strategies
- Implement ways to retain your best employees
- Achieve success starting today
If you're a top leader looking to engage and retain your best performers, Talent Keepers has you covered.
Описание: Give 2 people the same information and the results and output can be totally different. One can become a millionaire and happy. The other one can stay poor and unhappy with the exact same information. If you want to discover why, keep reading...
Do you want to fire up your business to lasting success?
Then use the IGNITE model explained and evidenced in this insightful new book.
Inspiring vision, Galvanising for action, Nurturing the team, Increasing everything, Tell, tell and tell again, and Embedding for success, are the fundamental cornerstones for business success. Explained, expanded and brought to life by the author, the hugely practical advice presented in this book will help you to lead your business to greatness.
"I really enjoyed reading this book, especially the clear understanding of how success is driven by how you perform under pressure, which is a trait that can be learned and developed. Andrew's book will help you perform to your highest level. Insightful, practical and accessible-I have no doubt it will make you a winner."
Sir Clive Woodward, World Cup-winning rugby coach and business leader
"Andrew Selley has used his extensive experience to write that rare thing-a practical business book. The clarity he offers is matched by a vivid storytelling approach to ensure the reader can then apply the insight for real. Read and learn and act "
Sir Ian Cheshire, Chairman of Barclays UK
"Whenever I find myself in a leadership or business growth struggle, I think 'What would Andrew do?' Our conversations, and this book, have condensed 30 years of experience into powerful and practical advice for any entrepreneur, executive or leader that wants to grow their business and influence in life. Carry this with you everywhere."
Craig Ballantyne, Business Coach and Serial Entrepreneur
Автор: James G Stavridis, R. Manning Ancell Название: The Leader`s Bookshelf ISBN: 1682478564 ISBN-13(EAN): 9781682478561 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 4297.00 р. Наличие на складе: Нет в наличии.
Описание: For the last few years Adm. James Stavridis and R. Manning Ancell, have surveyed over two hundred active and retired four-star military officers about their reading habits and favourite books, asking each for a list of titles that strongly influenced their leadership skills and provided them with special insights that helped propel them to success.
Описание: Get motivated with words of wisdom from the most successful people in their fields!
Автор: Cohen Martin Название: The Leader`s Bookshelf: 25 Great Books and Their Readers ISBN: 1538167379 ISBN-13(EAN): 9781538167373 Издательство: Rowman & Littlefield Publishers Рейтинг: Цена: 3377.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This is a book about reading as a source of ideas and inspiration for a well-lived life. From adventure stories to scholarly studies of the workings of evolution, books are the intuition pumps that often drive innovation and progress. Here, the powerful alchemy of 25 books and some of their best known readers is explored and celebrated.
Описание: The greatest part about your role in leadership is that it matters. The hardest part is that it matters every day. For years, Emmy Award winning speaker Clint Pulver has been the Undercover Millennial, gathering the secrets of great management from companies of all sectors and sizes. Now, he is ready to reveal the insights he has from his undercover interviews with more than 10,000 employees across the country, and show you exactly what you can do to generate higher staff engagement and retention--and build true loyalty that lasts. I Love It Here is not another leadership book written by a self-proclaimed leadership expert; rather, it's the data-driven product of intensive research with employees who knew exactly when their leaders were getting it right--and getting it wrong. By pulling back the cover on tired, "too tried and not true" leadership strategies that just aren't cutting it anymore, Clint will open your eyes to the mentorship qualities that are earning genuine employee loyalty in the world of today, along with the behaviors that--whether you know it or not--are triggering a rush for the door. By reading this book, you'll learn what one shocking factor is the number one driver of employee turnover (spoiler: it has everything to do with you ), what you can do to stop the leak, and how you can start building a team that works, right from the moment a prospective employee walks through the door. Using real-world examples from companies he has visited as an undercover retention agent, Clint will reveal in detail the best, most proven methods he has seen for identifying talent, building a sense of ownership, and developing staff in a way that helps them recognize and realize their own individual dreams. Through thoughtful and engaging chapter-by-chapter exercises, he'll guide you through each strategy, moving you seamlessly toward building an authentic culture of valuing and empowering the individual in your own workplace. Soon, you'll be recognizing possibility where others see problems, and capturing the power of small moments to create a meaningful legacy. I Love It Here is a vision of leadership that reaches beyond career to become almost like a calling: a day-by-day, moment-to-moment journey toward becoming the best for the world. Let Clint's inspiring personal stories, deep knowledge, and unique challenges help you become that beloved Mentor Manager who is remembered forever, and who knows how to bring out true passion and commitment in the people on your team. This book is your key to the solutions-based principles behind every organization that people never want to leave. Your company can be more than simply a fancy facade. It can place that has an authentic core built on valuing the individual--a place where people don't just survive, but thrive. I Love It Here will show you how.
Описание: This fourth edition extends physiologic and pathophysiologic considerations to the coverage of nutritional needs with respect to disease, and covers diagnosis of nutritional imbalance and management as well. It includes an entirely new section on paediatric obesity: epidemiology, pathophysiology, assessment and treatment. Also included are new chapters on celiac disease, food allergies, and iron.
Описание: In the age of multiple equity movements, it is critical to explore an unspoken nuance--the silencing of women leaders. Carrie Lynn Arnold calls attention to the history and complex dynamics that can suppress a leader's voice while offering solutions for change. Women are taught to speak up, develop confidence, leverage their strengths, polish their interpersonal skills, widen their competencies, and fight to sit at the table. But once they make it to that executive chair, they rarely examine the unspoken dynamics that impact their success. The silencing of female voices is an all too common epidemic, preventing women from harnessing their full capabilities and leading with maximum potential. This phenomenon of isolating women by subduing their voices is a decades-old tradition. It can be impossible to avoid encounters, organizational cultures, and even feelings of self-suppression that all foster silencing. It is no longer about questioning competency or confidence. It is about understanding the complex factors and biases that are deeply embedded in relationships between men and women, amongst women, and within the dynamics of systems and the self that allows for this trend to continue despite growing successes in equity. Carrie Lynn Arnold examines silencing, which is essential to name and recognize, as a pre-requisite to effective leadership. By understanding where we have been before, we may fully appreciate and call attention to where we need to go. Regardless of your gender or whether you are an emerging leader or a CEO of a large corporation, the silencing virus is capable of infecting everyone. Silenced and Sidelined explores what it means to feel suppressed, giving words to the experience so that leaders can begin different types of conversations about voice and leadership. There are no shortcuts or simple, easy steps; this call to leadership is a call for courage. It requires the ability to communicate with a voice that carries currency--one, people will not just hear, but follow. Given the complexity of our world and the challenges society faces, we can no longer afford leaders with silenced voices.
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