Описание: Process consultation, invented by Edgar Schein, is both a skill and an Organization Development change effort. As a skill, process consultation means the ability to observe and provide feedback about small group dynamics to a work group about how well group members interact and how to improve that interaction.
The Internet of Things, robo investment advisers, wearable fitness devices, remote health care operations . . . business executives in many industries are currently being inundated with a confusingly and exhaustingly broad range of technological developments that enable new business models.
There is, however, a common thread among all of these developments: firms are fundamentally changing how they connect with their customers. Rather than having occasional, episodic interactions--where customers realize they have an unmet need and then look for ways to fill it--firms are striving to be continuously connected to their customers, providing services and products as the needs arise, even before customers become aware of them.
Firms such as Nike, Disney, Progressive Insurance, McGraw-Hill Higher Education, Medtronic, Hewlett-Packard, and Tesco are developing and competing on connected strategies creating superior customer experiences through connectivity while simultaneously driving dramatic improvements in operational efficiencies and reshaping their industries.
Strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies across a broad array of industries and show how these strategies work, how they eliminate the trade-off between superior customer experience and low cost, and how companies can formulate, design, and implement them. In showing how to create a connected strategy, the authors reveal the four pathways--respond-to-desire, curated offerings, coaching, and automatic execution--for turning occasional, episodic interactions into continuous relationships. Siggelkow and Terwiesch show you how to:
Reshape the connections between customers, suppliers, and your firm
Create the right revenue model
Make the best technology choices to support your strategy
Integrating rich examples, how-to advice, and tools in the form of "workshop chapters" throughout, this book is the ultimate resource for creating connected relationships with your customers and redefining the connections in your industry.
Описание: Women are encouraged to believe that they can occupy top jobs in society by the example of other women thriving in their careers. This book shows that having a mother as a role model does not predict daughters progressing in their own careers. It offers a timely and original perspective on the debate about gender equality in leadership positions.
Описание: Positive Coaching Mindset x Positive Coaching Habits = Winning Results and Relationships
Most coaching books focus on skills and scripts. But without the right mindset, those skills and scripts will not yield the response and results your want from your team. When you have a positive mindset, you are able to see more opportunities for growth and improvement. Coaching is not just about investing in others--it's about investing in yourself. When you grow, you can better help others grow.
The Power of Positive Coaching shows you how to elevate your coaching game and drive winning results and relationships. Acclaimed coaches Lee Colan, Ph.D. and Julie Davis-Colan reveal how to build a positive coaching mindset that you can use to apply the five positive coaching habits
With this book as your guide, you'll learn how to:
- Develop a more positive mindset to leverage on the job and in your personal life - Build proven, positive coaching habits by using simple tools and techniques - Inspire better results and relationships on your team - Explain the circle of consequences to gain alignment - Ask purposeful questions to ignite engagement - Involve your team to reduce the eight areas of waste to enlist ownership - Measure performance with relevant scoreboards to enhance accountability - Appreciate the people behind your employees to deepen commitment.
Apply The Power of Positive Coaching, and create a positive ripple effect throughout your team, your business, and your life.
Build trust, improve rapport, and increase engagement in virtual settings with this insightful resource
Virtual meetings have become essential to workplace culture. They shouldn't be left to chance. They are opportunities for employers and employees to build connections and trust--all while accomplishing a common goal. Rituals for Virtual Meetings: Creative Ways to Engage People and Strengthen Relationshipsoffers readers ways to deepen connections and increase engagement amongst the participants in their virtual meetings. Authors Kursat Ozenc and Glenn Fajardo demonstrate to managers with distributed direct reports how to build trust and rapport amongst team members when we're not in the same physical space.
Rituals for Virtual Meetings provides readers with practical strategies and concrete, actionable steps to improving virtual team engagement, including:
How to navigate difficult interpersonal interactions How to manage initial introductions How to facilitate better interactions with project partners, customers, and clients How community leaders can engage members in a virtual setting
Perfect for anyone who is responsible for engaging with people in an increasingly important virtual setting, the book also belongs on the shelves of anyone interested in how to increase team engagement in a variety of settings and arenas
Do you think successful people are always optimistic and with an iron will?
Do you think successful people are always bright and convincing speakers?
So what makes these people successful?
The relationships between human beings always respond to the same linguistic-gestural patterns and everyone can learn them. The human mind, however evolved over time, always responds to the same principles. Neuroscience studies have begun to discover how thoughts are formed and how effective actions can be produced. In this book, Dr. Tower explains these logical-emotional patterns and how to hack them to achieve winning effects. These techniques are described to obtain effective relationships for both parties and are considered immoral if applied unethically. She applies these techniques to her family, friends and patients by solving countless daily misunderstandings and obtaining more effective relationships. When you find it difficult to make yourself understood or to understand others, whatever your job, apply these techniques directly to have effective relationships without having to be a specialist in psychology and live your life 100%.
This book deals with:
How the Brain Works
The Metaprograms
Metaphors and Analogies to be used
Linguistic Persuasion
Avoid Toxic Conversation
To be Proactive
What is Management
What is Leadership
To be Empathetic
Emotional intelligence
Passing from the "I" to the "You" to the "We"
Find and Communicate an Advantage for you and one for your Interlocutor
Respect your Word
Paradigms Imposed with Habits
Positive Mindset
Get Out of Your Box
Outline of how habits are formed
Self-Image
The Key Habit
Build your stress-relief
Positive thinking
Motivation
The Magical Power of Error
The Power to Decide
Our reputation
The importance of your Mental Health
Living 100/100 - the best version of you
If you apply these tips to everyday life you are on the road to success
Do you want to know more about this book?
Get yours now and enjoy
Автор: Brown Название: Psychology, Emotion and Intuition in Work Relationships ISBN: 1138302732 ISBN-13(EAN): 9781138302730 Издательство: Taylor&Francis Рейтинг: Цена: 20671.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Psychology, Emotions and Intuition in Work Relationships: The Head, Heart and Gut Professional highlights the increasing importance of human relations in professional life
Название: Work, Working and Work Relationships in a Changing World ISBN: 0815371535 ISBN-13(EAN): 9780815371533 Издательство: Taylor&Francis Рейтинг: Цена: 22202.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book is concerned with the rapid and varied changes in the nature of work and work relationships which have taken place in recent years.
Описание: A simple-to-understand, practical and proven model for any individual, team leader or senior executive concerned by how well their business relationships stand up to conditions of change and stress.
Название: Problematic relationships in the workplace ISBN: 1433117983 ISBN-13(EAN): 9781433117985 Издательство: Peter Lang Рейтинг: Цена: 6524.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This volume explores troublesome behaviors and patterns that shape relationships, presents insights gained from in-depth work on contexts and frameworks (e.g., telework, bureaucracies, cultural dimensions, and tokenism from a feminist perspective), and addresses the potential to restore these relationships to greater wellbeing (resilience, positive communication, civility, and forgiveness).
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