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Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes, Second Edition, Raines Susan S.


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Цена: 24710.00р.
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Автор: Raines Susan S.
Название:  Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes, Second Edition
ISBN: 9781538119921
Издательство: Rowman & Littlefield Publishers
Классификация:

ISBN-10: 1538119927
Обложка/Формат: Hardcover
Страницы: 432
Вес: 0.84 кг.
Дата издания: 26.07.2019
Язык: English
Издание: Second edition
Иллюстрации: 21 tables, unspecified; 13 illustrations, black and white
Размер: 25.65 x 18.29 x 1.78 cm
Читательская аудитория: Professional & vocational
Подзаголовок: Resolving workplace, client, and policy disputes
Рейтинг:
Поставляется из: Англии
Описание: Conflict Management for Managers is designed to equip managers with the skills and information they need to improve their handling of common disputes. Enhanced to facilitate your daily work, this updated edition incorporates a greater number of exercises that address conflicts with employees, customers, business partners and regulators.


The Mediation Process: Practical Strategies for Resolving Conflict

Автор: Moore Christopher W.
Название: The Mediation Process: Practical Strategies for Resolving Conflict
ISBN: 1118304306 ISBN-13(EAN): 9781118304303
Издательство: Wiley
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Цена: 9979.00 р.
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Описание: This is the fourth edition of one of the seminal works in the field of mediation and conflict resolution. The book is practical blend of theory, research, and practice with a useful how to approach to resolving disputes at various stages of development and resolution.

Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes

Автор: Field Patrick, Susskind Lawrence
Название: Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes
ISBN: 1451627351 ISBN-13(EAN): 9781451627350
Издательство: Simon & Schuster
Цена: 2794.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Some portion of the American public will react negatively to almost any new corporate initiative, as Disney discovered when it announced its plans to build an historical theme park in Virginia. Similarly, government efforts to change policy or shift budget priorities are invariably met with stiff resistance. In this enormously practical book, Lawrence Susskind and Patrick Field analyze scores of both private and public-sector cases, as well as crisis scenarios such as the Alaskan oil spill, the silicone breast implant controversy, and nuclear plant malfunction at Three Mile Island. They show how resistance to both public and private initiatives can be overcome by a mutual gains approach involving face-to-face negotiation, a strategy applied successfully by over fifteen hundred executives and officials who have attended Professor Susskind's MIT-Harvard Angry Public seminars.

Susskind and Field outline the six key elements of this approach in order to help business and government leaders negotiate, rather than fight, with their critics. In the process, they show how to identify who the public is, whose concerns to address first, which people and organizations must be convinced of the legitimacy of action taken, and how to assess and respond to different types of anger effectively. Acknowledging the crucial role played by the media in shaping public perception and understanding, Susskind and Field suggest a way to develop media interaction which is consistent with the six mutual gains principles, and also discuss the type of leadership that corporate and government managers must provide in order to combine these ideas into a useful whole.

We all need to be concerned about a society in which the public's concerns, fears and anger are not adequately addressed. When corporate and government agencies must spend crucial time and resources on rehashing and defending each decision they make, a frustrated and angry public contributes to the erosion of confidence in our basic institutions and undermines our competitiveness in the international marketplace. In this valuable book, Susskind and Field have produced a strong, clear framework which will help reduce these hidden costs for hundreds of executives, managers, elected and appointed officials, entrepreneurs, and the public relations, legal and other professionals who advise them.


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