Service Excellence for Sustainability: Lessons from Malaysia, Japan, and Taiwan, Elias Nur Fazidah, Jenal Ruzzakiah, Mohd Amin Hazilah
Автор: Sheppardson Chris Название: Hospitality: A New Dawn in Sustainability & Service ISBN: 1953349722 ISBN-13(EAN): 9781953349729 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 4012.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Synopsis - It has become almost a clich? when it is said “we are living in momentous times”. It is certainly a time that is challenging everyone in a way that has not happened before but whether it is more momentous than during the Great wars, during the social revolution of the 60s or during the hard economic days of the 70s is for others to debate. Whatever is true about these days, it is acting as a real catalyst to new thinking, new ideas and a greater open mindedness. One can argue that for much of the millennium years has seen quite a narrow focus in business that has, in fact, acted as a barrier to new leaders breaking through as new concepts. Many senior leaders have accepted that business thinking had become too narrow.In hotels, the focus over the last twenty years became dominated by a mentality that focused predominantly on rooms and almost treated hotels as being a retail concept rather than an experience. Suddenly hotels are looking at both new customer services plus also how to maximise revenues in spaces beyond rooms.For restaurants, it is clear that the consumer is seeking genuine, authentic food styles and offers and rejecting some of the brands of the past. In food service, the model has hardly changed for many years and it is now being challenged. Every venue or business today needs to have a food service offer that adds value and makes a difference.
Описание: How can companies survive and prosper in the new economic age of the 4th Industrial Revolution? This book collects a variety of cases and quality management strategies for companies to put in place in the face of Industry 4.0. It argues that organizations that practice good quality management throughout the whole organization, and focus on satisfying their customers, employees and other stakeholders better than their competitors, are well equipped with the necessary capabilities to survive. It is a must read book for academicians, practitioners, managers and students interested in learning about the quality management philosophy, principles, tools and methods to be used in building a sustainable future where the challenges of the 4th Industrial Revolution — Industry 4.0 —are regarded and used as opportunities for survival and further growth.
Автор: Baimenov, Alikhan, Liverakos, Panos Название: Public Service Excellence in the 21st Century ISBN: 9811332142 ISBN-13(EAN): 9789811332142 Издательство: Springer Рейтинг: Цена: 16769.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book combines academic wisdom and practitioners` insights to critically examine the challenges faced by civil service systems in the 21st Century.
Автор: Onofri, Laura Название: Sustainability in high-excellence italian food and wine ISBN: 1032004762 ISBN-13(EAN): 9781032004761 Издательство: Taylor&Francis Рейтинг: Цена: 7501.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book presents contemporary case studies on selected Italian food and wine products, to explore how traditional production and consumption models address and adapt to the sustainability challenges in the Italian high excellence agri-food sector.
Описание: This book highlights innovative solutions together withvarious techniques and methods that can help support the manufacturing sectorto excel in economic, social, and environmental terms in networked businessenvironments.
Описание: This book offers a unique view of how innovation and competitiveness improve when organizations establish alliances with partners who have strong capabilities and broad social capital, allowing them to create value and growth as well as technological knowledge and legitimacy through new knowledge resources.
Описание: This book is intended for periodontal residents and practicing periodontists who wish to incorporate the principles of moderate sedation into daily practice. Comprehensive airway management and rescue skills are then documented in detail so that the patient may be properly managed in the event that the sedation progresses beyond the intended level.
Автор: Rui Alexandre Castanho Название: Cross-Border Cooperation (CBC) Strategies for Sustainable Development ISBN: 1799825132 ISBN-13(EAN): 9781799825135 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 30215.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: As the importance of sustainability in strategy and development grows, so does the importance of cross-border cooperation (CBC) to facilitate green projects. Border territories, however, are complex and fragile areas, and thus, their planning through CBC projects should be deeply analyzed and studied. It has become crucial to understand this issue across many different disciplines.
Cross-Border Cooperation (CBC) Strategies for Sustainable Development is a pivotal reference source that provides relevant theoretical frameworks and trends in border area dynamics as well as cross-border cooperation's influence on sustainable development. Highlighting topics such as CBC in insular territories, biodiversity policy, and sustainable planning and development, this book is ideally designed for culture analysts, sustainability specialists, policymakers, researchers, academicians, and students.
Описание: This book is intended for periodontal residents and practicing periodontists who wish to incorporate the principles of moderate sedation into daily practice. Comprehensive airway management and rescue skills are then documented in detail so that the patient may be properly managed in the event that the sedation progresses beyond the intended level.
Companies can no longer afford to be 'un'sustainable. While this observation has been widely accepted in the United States and Europe, only recently have Latin American companies and businesses across the developing world started to integrate sustainability principles into their corporate cultures. Recognizing and responding to this emerging trend, 'The Labyrinth of Sustainability' offers a collection of carefully developed and tightly framed case studies generated through the Latin American Corporate Sustainability Analysis project, an initiative convened by the Yale Center for Environmental Law and Policy in conjunction with the EGADE Business School in Mexico and INCAE Business school in Costa Rica and Nicaragua.
The introduction by Daniel Esty, the Hillhouse Professor of Environmental Law and Policy at Yale University and one of the world's leading corporate sustainability experts, makes a compelling argument for what he calls the "sustainability imperative"--the notion that businesses must work toward sustainability to be successful in today's marketplace. It distills from the 12 case studies that follow five important sustainability strategy lessons for executives and managers on leadership, vision and execution, partnerships, communications and inspiration.
The 12 case studies focus on the sustainability strategy and initiatives of a company with business operations in Latin America, drawing out key themes and highlighting both successes and challenges. The aim of 'The Labyrinth of Sustainability' is to present the problems and prospects for corporate sustainability in a Latin American context across a spectrum of companies that ranges from small businesses to multinational enterprises. With its Latin American focus and lessons for business in a range of industry settings, this volume complements previous analyses and case studies of corporate sustainability in different regional contexts.
Описание: Provides relevant theoretical frameworks and trends in border area dynamics as well as cross-border cooperation`s influence on sustainable development. The book includes coverage of topics such as CBC in insular territories, biodiversity policy, and sustainable planning and development.
