Increasing Learning & Development`s Impact Through Accreditation: How to Drive-Up Training Quality, Employee Satisfaction, and Roi, Rothwell William J., Williams Sandra L., Zaballero Aileen G.

CHAPTER 1: INTRODUCTION............................................................................................... 1

1.1: Rationale for Accreditation......................................................................................... 2

1.2: Business Case............................................................................................................... 7

1.2.1: Todays Risk Reduced........................................................................................ 7

1.2.2: Tomorrows Risk Avoided.................................................................................. 8

1.2.3: Adapt to External Pressures to Change and Re-size............................................. 8

1.2.4: Reduce Direct People Costs................................................................................. 9

1.2.5: Always Innovate................................................................................................. 9

1.2.6: Attract Workers You Want................................................................................ 10

Conclusion......................................................................................................................... 11

References......................................................................................................................... 12

CHAPTER 1: MANAGER TIPS...................................................................................... 14

CHAPTER 1: SUPPLEMENT.......................................................................................... 15

Supplement Tool 1A: The Advanced Organizer............................................................ 15

PART I: STRUCTURE, RESPONSIBILITY AND CONTROL......................................... 18

CHAPTER 2: ALIGN LEARNING WITH ORGANIZATION MISSION VALUES....... 20

2.1: Vision, Mission and Values as Strategy.................................................................... 20

2.2: Alignment Benefits Accreditation.............................................................................. 23

2.2.1: Philosophy on Employee Education.................................................................. 24

2.2.2: Provides Direction............................................................................................. 26

2.2.3: Unifies the Team............................................................................................... 27

2.2.4: Claims Authority............................................................................................... 27

2.3: Steps to writing a Mission and Values Statement..................................................... 28

Conclusion......................................................................................................................... 30

References......................................................................................................................... 30

CHAPTER 2: MANAGER TIPS...................................................................................... 32

CHAPTER 2: SUPPLEMENT......................................................................................... 34

Supplement Tool 3A: Steps to Writing a Mission and Value Statement......................... 34

CHAPTER 3: STRUCTURING FOR ACCOUNTABILITY............................................... 42

3.1: Models for Structure................................................................................................. 42

3.1.1: Centralized Training Organization..................................................................... 44