Описание: Success in todays rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Companys president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of todays top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage todays new breed of luxury travelers Double-five-star chef and hotelier Patrick OConnell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with todays travelers Restaurateur Traci Des Jardins on building a "narcissism-free" hospitality culture Legendary chef Eric Riperts principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, youll find the secrets here."
Описание: How Great Leaders Create Connection in the Age of Isolation.
Автор: Timms, Michael Название: How leaders can inspire accountability ISBN: 1039102298 ISBN-13(EAN): 9781039102293 Издательство: Неизвестно Рейтинг: Цена: 4188.00 р. Наличие на складе: Нет в наличии.
Автор: Murray Kevin Название: Communicate to Inspire: A Guide for Leaders ISBN: 0749476508 ISBN-13(EAN): 9780749476502 Издательство: Неизвестно Рейтинг: Цена: 22082.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Learn to communicate confidently and effectively as a leader with this essential manual based on lessons from top CEOs.
Описание: Authors Bill Eckstrom and Sarah Wirth have spent a decade researching the activities, behaviors, and performance of leaders. After studying more than 100,000 coaching interactions in the workplace, primarily of sales teams, they have been able to determine how coaching affects team outcomes and growth.
Описание: How useful would it be to build your capability to ask more powerful questions? Now, more than ever, we need to harness the potential of those who work for us.
Автор: Antoine De Morree, Christopher J. P. Lipp Название: Becoming Magnetic: A Communication Handbook for Future Leaders ISBN: 1792457766 ISBN-13(EAN): 9781792457760 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 9009.00 р. Наличие на складе: Нет в наличии.
Описание: The complete guide to persuasive communication used by today`s leaders. Ensure you are not at a loss for words again. Learn how to phrase ideas, overcome resistance, and establish rapport to inspire large-scale change. Examples and cutting-edge research model how to win promotions and rise rapidly into leadership positions.
This intriguing approach to business and personal success introduces six leadership strengths of world-class mountain guides: demonstrating social intelligence; adopting a flexible leadership style; empowering others; facilitating the development of trust; managing risk in an environment of uncertainty; and seeing the big picture. The premise? That these same strengths provide a valuable model in the workplace and other networks, whether one is already in a leadership position or aspiring to get there.
The result of more than a decade of research combined with the author's personal experience, the book explains how mountain guides coach people to reach for their highest goals in the most challenging environments, often enabling them to far exceed what they imagined possible. The same principles can be applied in business and elsewhere. To set readers on the right path, the author explains each of the strengths, incorporating interviews and quotes from guides and expedition participants to illustrate the lesson and show how it was successfully utilized off the slopes. The book also provides a checklist of action steps readers can follow to foster skill development.
Uplifting Leaders: How to Have Difficult Conversations that Motivate and Inspire will teach you the invaluable skill of clear communication while at work, specifically with your employees and those you manage. Communication is hard conversations is a learned skill that is lost in today's career market. Once learned and developed, this skill will be priceless as you become a better manager and leader.
Have you ever had to prepare for a difficult conversation with those you lead and have no idea what to say or how to say it?
Many conversations in today's work environment destroy trust in work relationships and can have devastating effects in the turnover rate and bottom line.
Instead of trying to simply get through these hard conversations or even avoid them, learn how to capture these amazing opportunities to connect with your team, and build trust through authenticity
Aleta Maxwell has over two decades of leadership and management experience on various levels from Operations to Human Resources, Directors, and C-suite Executives. She has studied many communication approaches and has dedicated years to practicing how to best lead through communication. Aleta is also a Certified International Executive Coach who tackles these tough topics regularly with her clients.
Aleta is combining her experience and expertise as a communications strategist with her executive coaching skills in this guide on how to have these difficult conversations in a way you can be proud of Take advantage of learning from her unique perspective and you will begin to have confidence stepping into the inevitable difficult conversations all leaders must have at some point.
In this book, you will learn how to develop your own communication strategy with intention. You will learn successful ways to prepare for as well as have uncomfortable or difficult conversations with your team or staff. Aleta has shared many useful tools to guide you in your leadership through communication.
You will discover how anyone can use the strategies and techniques provided to help their team feel heard, seen, and appreciated. These strategies and techniques will help you thrive in your workplace and reach your goals in your career
In these pages, you will learn strategies to:
Lead and engage in hard or difficult conversations while managing others
Empower others in your communication by learning how to be vulnerable and state clear intentions
Lean into difficult conversations instead of avoiding them
Rise to be a better leader by having confidence in your communication skills
Take advantage of the lessons gleaned from years of Aleta's experience and develop leadership skills that will empower your team, create a thriving workplace, and enable you to reach your maximum potential
A pioneering neuroscientist reveals how brain science can transform how we think about leadership, team-building, decision-making, innovation, marketing, and more.Leadership is a set of abilities with which a lucky few are born. They're the natural relationship builders, master negotiators and persuaders, and agile and strategic thinkers.The good news for the rest of us is that those abilities can be developed. In The Leader's Brain: Enhance Your Leadership, Build Stronger Teams, Make Better Decisions, and Inspire Greater Innovation with Neuroscience, Wharton Neuroscience Initiative director Michael Platt explains how. Over two decades as a professor and practitioner in neuroscience, psychology, and marketing, Platt's pioneering research has deepened our understanding of how key areas of the brain work--and how that understanding can be applied in business settings. Neuroscience is providing answers to many of leadership's most vexing challenges. In The Leader's Brain, Platt explains:
Why two managers, when presented with the same set of information, make very different decisions;
Why some companies (Apple) build strong social and emotional connections with their customers and others do not (Samsung);
How some of the most significant events in sports history, like the Miracle on Ice, contain insights for how to build a team;
Why even some of the most visionary business leaders can make disastrous decisions, and how to fix that.
The Leader's Brain relates findings like these, and many more, to help enhance leadership in an ever-shifting world entering a new normal. In this fast-reading and engaging guide, you'll gain actionable insights you can put into practice as a leader. You will also learn what's going on in your team's brains when they are working in sync with one another, how you can tweak your message delivery to make sure others hear you, how to encourage greater creativity and innovation, and much more.
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