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Human-Centered Service Design for Healthcare Transformation, Pfannstiel


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Цена: 11179.00р.
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Автор: Pfannstiel
Название:  Human-Centered Service Design for Healthcare Transformation
ISBN: 9783031201677
Издательство: Springer
Классификация:


ISBN-10: 3031201671
Обложка/Формат: Hardback
Страницы: 466
Вес: 0.89 кг.
Дата издания: 11.02.2023
Язык: English
Издание: 1st ed. 2023
Иллюстрации: 75 illustrations, color; 12 illustrations, black and white; xvii, 466 p. 87 illus., 75 illus. in color.
Размер: 235 x 155
Читательская аудитория: Professional & vocational
Основная тема: Business and Management
Подзаголовок: Development, innovation, change
Ссылка на Издательство: Link
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Поставляется из: Германии
Описание: This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.
Дополнительное описание: Chapter 1. Bridging the Health Gap: Human-centered Approaches to Connect Clinical and Com-munity Care (Patricia Alafaireet).- Chapter 2. The Change from Leadership to Leader-shift, The human-centered service design approach requires new leadership compete



Telemedicine: the computer transformation of healthcare

Название: Telemedicine: the computer transformation of healthcare
ISBN: 3030994562 ISBN-13(EAN): 9783030994563
Издательство: Springer
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Цена: 6986.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This book provides an overview of the innovative concepts, methodologies and frameworks that will increase the feasibility of the existing telemedicine system. With the arrival of advanced technologies, telehealth has become a new subject, requiring a different understanding of IT devices and of their use, to fulfill health needs. Different topics are discussed - from the basics of TeleMedicine, to help readers understand the technology from ground up, to details about the infrastructure and communication technologies to offer deeper insights into the technology. The use of IoT and cloud services along with the use of blockchain technology in TeleMedicine are also discussed. Detailed information about the use of machine learning and computer vision techniques for the proper transmission of medical data - keeping in mind the bandwidth of the network - are provided. The book will be a readily accessible source of information for professionals working in the area of information technology as well as for the all those involved in the healthcare environment.

Creating a Value Proposition for Geriatric Care

Автор: James S. Powers
Название: Creating a Value Proposition for Geriatric Care
ISBN: 3319622706 ISBN-13(EAN): 9783319622705
Издательство: Springer
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Цена: 7685.00 р.
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Описание: This book creates a value proposition in geriatric care - a promise of value to be delivered to improve care and to provide specific benefits to healthcare systems.

Leadership in Healthcare

Название: Leadership in Healthcare
ISBN: 303004386X ISBN-13(EAN): 9783030043865
Издательство: Springer
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Цена: 18167.00 р.
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Описание: This innovative book analyses the evolving nature of leadership, exploring an ever-increasing range of theoretical concepts and applying these to practices within healthcare organisations. A wide range of theories are covered, from behavioural to attitudinal, socio-cognitive to contingency, and social exchange to team. By identifying the common underlying characteristics that are present in leadership styles and approaches, the author successfully crafts a useful model that is adaptable to different scenarios and contexts within the realms of healthcare management. Offering a series of detailed case studies from around the world, this book proposes three crucial concepts for leadership within the health sector: leadership credibility, professional credibility and organisational dynamics. Both scholars and practitioners will find the theoretical framework provided in this book insightful and applicable in real-life situations.

Internet of Things for Human-Centered Design: Application to Elderly Healthcare

Автор: Scataglini Sofia, Imbesi Silvia, Marques Gonзalo
Название: Internet of Things for Human-Centered Design: Application to Elderly Healthcare
ISBN: 9811684871 ISBN-13(EAN): 9789811684876
Издательство: Springer
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Цена: 25155.00 р.
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Описание: Human-centred Design Digital Human Modeling Techniques for Design Products in Elderly.- User-Centred Design Methodologies and Codesign for the Design of Innovative Solutions for Older Users.- An Experience of Co-Design Workshop with Elder Users HCD IoT Service and Product for Improving Lifestyle.- mHealth and/or eHealth Solutions for Ageing with Special Emphasis on Ageing Related Inflammatory.- IoT Enabled Smart Clothing for Monitoring an Ageing Society.- Neurotechnologies for Improving the Quality of Life of Older Adults and Elderly Patients.- Cloud-IoMT-based Activity Monitoring System for Elderly Patient.- Sleeping and Smart Beds in Olders.- IoT-Connected Smart Homes for an Aging Population.- Smart Objects for the Elderly.- Smart Cities, Public Space and Travel Experience for the Elderly.- Interfaces for Smart Systems Addressed to Elderly.- Transforming Transportation for the World's Ageing Population using IoT, AI.- User Centred Development of Lower Limb Exoskeletons: Considerations on the Use on Elderly.- Hand Tracking and Virtual Reality for Motor and Neurological Rehabilitation.- Gamification for Elderly: Virtual and Robotic Systems.- Haptics in Elderly Adults.

Healthcare operations management

Автор: Su, Qiang
Название: Healthcare operations management
ISBN: 303113396X ISBN-13(EAN): 9783031133961
Издательство: Springer
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Цена: 6986.00 р.
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Описание: Addressing the entire care chain, this book presents the outcomes of advanced research on healthcare operations management based on real-world data and practices in China. It includes hands-on methods and applications in this interdisciplinary research field, which combines healthcare service, operations management, industrial engineering and information technology. The content is divided into three parts, reflecting the entire care chain. The first part discusses the pre-hospital service stage and explores resource deployment problems in emergency medical service, such as ambulance allocation. The second part focuses on inpatient care services, including staffing and task allocation among nurses and doctors based on multi-project management under uncertainties. In addition, a highly promising diagnosis approach is proposed and a specific algorithm is derived on the basis of real-world datasets which can improve the diagnosis accuracy remarkably. In turn, the third part considers the post-hospital service stage, which most often takes place at community hospitals, and provides a quantitative evaluation and optimization of scheduling for tasks and team members for home care services. The book is intended for a broad audience, including students, researchers and practitioners working in various areas of healthcare management, service management, and operations management.

Service Business Model Innovation in Healthcare and Hospital Management

Автор: Mario A. Pfannstiel; Christoph Rasche
Название: Service Business Model Innovation in Healthcare and Hospital Management
ISBN: 3319464116 ISBN-13(EAN): 9783319464114
Издательство: Springer
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Цена: 23757.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This book demonstrates how to successfully manage and lead healthcare institutions by employing the logic of business model innovation to gain competitive advantages. Since clerk-like routines in professional organizations tend to overlook patient and service-centered healthcare solutions, it challenges the view that competition and collaboration in the healthcare sector should not only incorporate single-end services, therapies or diagnosis related groups. Moreover, the authors focus on holistic business models, which place greater emphasis on customer needs and put customers and patients first. The holistic business models approach addresses topics such as business operations, competitiveness, strategic business objectives, opportunities and threats, critical success factors and key performance indicators.

The contributions cover various aspects of service business innovation such as reconfiguring the hospital business model in healthcare delivery, essential characteristics of service business model innovation in healthcare, guided business modeling and analysis for business professionals, patient-driven service delivery models in healthcare, and continuous and co-creative business model creation. All of the contributions introduce business models and strategies, process innovations, and toolkits that can be applied at the managerial level, ensuring the book will be of interest to healthcare professionals, hospital managers and consultants, as well as scholars, whose focus is on improving value-generating and competitive business architectures in the healthcare sector.
Leading strategic change in an era of healthcare transformation

Название: Leading strategic change in an era of healthcare transformation
ISBN: 3319808826 ISBN-13(EAN): 9783319808826
Издательство: Springer
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Цена: 7965.00 р.
Наличие на складе: Поставка под заказ.

Описание: This book focuses on how to lead transformative and strategic change in the healthcare industry in times of great uncertainty. Written for senior healthcare leaders, it will provide new tools, processes, examples and case studies offering an effective framework in which to transform healthcare systems. Specifically, leaders will be able to answer the following questions: • Why change? What has led us to today, and what is the current situation in healthcare? • What to change? What areas for change are most promising—areas with the greatest potential to yield significant benefits? • How to change? Will incremental changes meet the need, or are true transformations required? • When to change? Should changes start now, or should change wait for the stars to come into some special alignment? Healthcare is personal. Healthcare is local. And at the same time, healthcare is one of the greatest challenges faced by countries around the world. All major economies confront similar issues: “demand-side” growth in the care of aging populations in the face of “supply-side” resource constraints driven by ever-increasing costs of providing such care. While cultural, historical, and political differences among nations will yield different solutions, healthcare leaders across the globe must deal with ever-increasing uncertainty as to the scope and speed of their healthcare systems’ evolution. The magnitude of these challenges calls for fundamental change to address inherent problems in the healthcare system and ensure sustainable access to healthcare for generations to come. The problem is understanding where and how to change. Failures of strategy are often failures to anticipate a reality different than what organizations are prepared or willing to see. Both system-wide and organizational transformation means doing current activities more efficiently while layering on change. This book aims to provide leaders with the tools to help organizations and health care systems adapt and evolve to meet the new challenges of healthcare as it continues to evolve. Praise for Leading Strategic Change in an Era of Healthcare Transformation "The authors make the case for healthcare transformation, and more importantly outline the required steps from changing mindsets to opinions development...a useful guide for all future healthcare leaders." - John A. Quelch, Charles Edward Wilson Professor of Business Administration at Harvard Business School "There are several lifetimes of knowledge in the book about leading strategic transformation in the healthcare sector... Strategic transformation requires 2 ingredients: expertise in the healthcare sector and knowledge about leading change. This volume accomplishes both." - Karen Hein, Former President of the William T. Grant Foundation, Adjunct Professor of Family & Community Medicine, Dartmouth Medical School and Visiting Fellow, Feinstein International Center, Tufts University "An essential guide for healthcare leaders seeking to transform their organization in these demanding times." - Dr. Mario Moussa, President, Moussa Consulting and co-author of The Art of Woo: Using Strategic Persuasion to Sell Your Ideas and Committed Teams: Three Steps to Inspiring Passion and Performance

The Digital Transformation of Healthcare: Health 4.0

Автор: Ćwiklicki Marek, Duplaga Mariusz, Klich Jacek
Название: The Digital Transformation of Healthcare: Health 4.0
ISBN: 0367700506 ISBN-13(EAN): 9780367700508
Издательство: Taylor&Francis
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Цена: 22202.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This book offers a novel, concise, but at the same time, broad picture of the challenges that the technological revolution has created for the healthcare system. It offers a comprehensive view of health sector actors` interaction with the emerging new technology, which is disrupting the status quo in health service delivery.

Service Design and Service Thinking in Healthcare and Hospit

Название: Service Design and Service Thinking in Healthcare and Hospit
ISBN: 3030007480 ISBN-13(EAN): 9783030007485
Издательство: Springer
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Цена: 11878.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This book examines the nature of service design and service thinking in healthcare and hospital management.

Patient Engagement: A Consumer-Centered Model to Innovate Healthcare

Автор: Guendalina Graffigna, Serena Barello, Stefano Triberti
Название: Patient Engagement: A Consumer-Centered Model to Innovate Healthcare
ISBN: 311045243X ISBN-13(EAN): 9783110452433
Издательство: Walter de Gruyter
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Цена: 7429.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Patient engagement should be envisaged as a key priority today to innovate healthcare services delivery and to make it more effective and sustainable. The experience of engagement is a key qualifier of the exchange between the demand (i.e. citizens/patients) and the supply process of healthcare services. To understand and detect the strategic levers that sustain a good quality of patients’ engagement may thus allow not only to improve clinical outcomes, but also to increase patients’ satisfaction and to reduce the organizational costs of the delivery of services. By assuming a relational marketing perspective, the book offers practical insights about the developmental process of patients’ engagement, by suggesting concrete tools for assessing the levels of patients’ engagement and strategies to sustain it. Crucial resources to implement these strategies are also the new technologies that should be (1) implemented according to precise guidelines and (2) designed according to a user-centered design process. Furthermore, the book describes possible fields of patients’ engagement application by describing the best practices and experiences matured in different fields

The Patient Centered Value System

Автор: DiGioia, Anthony M.
Название: The Patient Centered Value System
ISBN: 0367735830 ISBN-13(EAN): 9780367735838
Издательство: Taylor&Francis
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Цена: 5051.00 р.
Наличие на складе: Поставка под заказ.

Service Design Practices for Healthcare Innovation: Paradigms, Principles, Prospects

Автор: Pfannstiel Mario A., Brehmer Nataliia, Rasche Christoph
Название: Service Design Practices for Healthcare Innovation: Paradigms, Principles, Prospects
ISBN: 3030872726 ISBN-13(EAN): 9783030872724
Издательство: Springer
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Цена: 11179.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This book offers an overview of service design practices for healthcare and hospital management.


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