Managing Conflict in the Workplace, Institute of Leadership &
Автор: Jameson, Jessica Katz, Название: Communication for constructive workplace conflict / ISBN: 1119671566 ISBN-13(EAN): 9781119671565 Издательство: Wiley Рейтинг: Цена: 10217.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A unique textbook for students or professionals across a range of disciplines offering a novel approach to conflict communication Communication for Constructive Workplace Conflict describes how daily human behavior and communication can contribute to collaborative conflict management in any organization. Using the LEARN (Listening, Engaging, Acknowledging, Rapport, and Nurturing) communication framework, this practical textbook explains, analyzes, and critiques a range of individual responses to workplace friction, offers evidence-based communication strategies for effectively managing conflicts, and promotes a philosophy that builds an environment that invites active participation rather than avoidance and silence. Designed for courses teaching organizational communication and conflict management, Communication for Constructive Workplace Conflict draws directly from the author's 25 years of experience performing conflict research in numerous corporations, hospitals, public agencies, multi-sector laboratories, and non-profit organizations.
Following the intuitive LEARN model, readers are provided with the theoretical and empirical support for managing conflicts as they emerge and creating an environment for more productive conflict in real-world scenarios. Throughout the text, concise and accessible chapters integrate key literature from disciplines including Communication, Management and Negotiation, Political Science, Psychology, and Public Administration to illustrate the impact the larger organizational context has on communication, conflict, and the social environment within organizations. Offers practical implications for communication in daily activities in ways that support trust-building and positive relationshipsPresents a framework based on the Communication as Constitutive of Organization (CCO) model,Contains theoretical and research-based explanations and diverse case studies to provide practical guidance for organizational members at all levelsReinforces the LEARN model with engaging, class-tested activities that allow students to practice constructive conflict communicationExamines the impact of societal trends and how each individual's communication either promotes or impedes collaboration and constructive conflict interaction Featuring timely discussion of the impact of social distancing due to the COVID-19 pandemic and the roles of social media and online dispute resolution, Communication for Constructive Workplace Conflict is an excellent textbook for upper-level undergraduate and graduate students new to the field of conflict studies or organizational communication, a valuable supplement for students of management, organizational psychology, and public administration, and a useful reference for professional mediators, consultants, trainers, and managers.
Автор: Race Mary Clare Название: Mental Illness at Work ISBN: 113727204X ISBN-13(EAN): 9781137272041 Издательство: Springer Рейтинг: Цена: 6986.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: It is argued that the incidence of mental illness in the workplace is more common than many realize, ranging from stress to schizophrenia. In this book leading psychologists Adrian Furnham and Mary-Clare Race explore the psychiatric classification of illness and how symptoms can be identified to help develop mental health literate organizations.
Автор: Kahn William Название: Ostrich Effect ISBN: 1138023515 ISBN-13(EAN): 9781138023512 Издательство: Taylor&Francis Рейтинг: Цена: 8726.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The Ostrich Effect goes beyond the typical `how to` approach of most books that deal with difficult conversations at work. It aims to teach the reader what conversations to have and when to have them, to solve destructive problems that occur in the workplace.
Автор: Hamidullah Название: Managing the Next Generation of Public Workers ISBN: 0765637391 ISBN-13(EAN): 9780765637390 Издательство: Taylor&Francis Рейтинг: Цена: 7654.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Managing the Next Generation of Public Workers is a fresh and energetic look at the changing climate of diversity in the public and nonprofit workplace.
The workforce of the twenty-first century represents unparalleled complexity: Baby Boomers, GenX, GenY, and Millennials. Although that diversity may be challenging and often overwhelming for public managers, Madinah Hamidullah emphasizes the potential strengths that can be drawn from complex multigenerational relationships.
This handbook offers public and nonprofit managers the tools necessary to address generational differences and questions such as:
- How do the newer generations in the workplace differ on such fundamentals as work ethic, family values, and retirement horizons?
- Are they recruited differently and do they expect a different mix of benefits--perhaps a better work-life balance as a tradeoff for a lower salary?
- How can diverse, generational perspectives in the workplace add value by questioning old, traditional assumptions?
- Will approaches to organizational decision making necessarily change as new generations take over?
The book is for public and nonprofit managers who recognize the challenges of managing a multigenerational workforce, and are therefore seeking helpful insights. This volume is a roadmap not only for human resource (HR) managers, but for all managers who must address the complexities of the human condition--complexities that are complicated by the most rapid succession of workforce generations that we have yet seen.
Описание: This book compares the unique features of workplace mediation to other contexts of mediation, as well as the specific competences each situation requires of the mediator. It covers many important issues related to workplace mediation and discusses interventions by managers, such as conflict coaching and informal mediation. It proposes a new model to assess the effectiveness of mediation, and discusses the impact of legal systems, HRM policies, as well as power structures, and cultural differences. The book takes into account perspectives from multiple disciplines, such as management, business, psychology, law and sociology. It also discusses mediation aspects from a variety of cultural and regional contexts. The book advances knowledge about the application, process and effects of workplace mediation and includes practical tips for scholars, practitioners, mediators and managers to enhance their mediation practice or to foster constructive conflict management in organizations.
Автор: Saundry Название: Reframing Resolution ISBN: 1137515597 ISBN-13(EAN): 9781137515599 Издательство: Springer Рейтинг: Цена: 13275.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Reframing Resolution provides an original, accessible andcritical point of reference for students, practitioners and scholars interestedin the management of workplace conflict. Drawing on contemporary empiricalevidence from the UK, USA, Ireland and Australia, the book explores thefront-line challenges facing organizations and individuals in addressing andresponding to conflict. In particular, it examines the extent to which conflictmanagement is treated as a strategic issue and discusses the development ofmediation and its impact on employment relations culture, the experiences ofparticipants in mediation and the relationship between ADR and workplacejustice. Crucially, the book also assesses key innovations in the management ofworkplace conflict, and discusses the future potential of more integrated andsystemic approaches.
Автор: Triana MarЎa del Carmen Название: Managing Diversity in Organizations ISBN: 1138917028 ISBN-13(EAN): 9781138917026 Издательство: Taylor&Francis Рейтинг: Цена: 11176.00 р. Наличие на складе: Нет в наличии.
Описание: This book equips students with a thorough understanding of the advantages and challenges presented by workplace diversity, suggesting techniques to manage diversity effectively and maximize its benefits. Readers will learn to work with diverse groups to create a productive organization in which everyone feels included.
Автор: B. Claridge; C. Cooper Название: Stress in the Spotlight ISBN: 134945088X ISBN-13(EAN): 9781349450886 Издательство: Springer Рейтинг: Цена: 5589.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Based upon interviews with individuals in high pressure positions, from business leaders to a bomb disposal expert, this book provides practical insight about how to identify, tackle and overcome any kind of stress.
Автор: Hamidullah Название: Managing the Next Generation of Public Workers ISBN: 0765647486 ISBN-13(EAN): 9780765647481 Издательство: Taylor&Francis Рейтинг: Цена: 23734.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Managing the Next Generation of Public Workers is a fresh and energetic look at the changing climate of diversity in the public and nonprofit workplace.
The workforce of the twenty-first century represents unparalleled complexity: Baby Boomers, GenX, GenY, and Millennials. Although that diversity may be challenging and often overwhelming for public managers, Madinah Hamidullah emphasizes the potential strengths that can be drawn from complex multigenerational relationships.
This handbook offers public and nonprofit managers the tools necessary to address generational differences and questions such as:
- How do the newer generations in the workplace differ on such fundamentals as work ethic, family values, and retirement horizons?
- Are they recruited differently and do they expect a different mix of benefits--perhaps a better work-life balance as a tradeoff for a lower salary?
- How can diverse, generational perspectives in the workplace add value by questioning old, traditional assumptions?
- Will approaches to organizational decision making necessarily change as new generations take over?
The book is for public and nonprofit managers who recognize the challenges of managing a multigenerational workforce, and are therefore seeking helpful insights. This volume is a roadmap not only for human resource (HR) managers, but for all managers who must address the complexities of the human condition--complexities that are complicated by the most rapid succession of workforce generations that we have yet seen.
Название: Managing for Resilience ISBN: 1138124648 ISBN-13(EAN): 9781138124646 Издательство: Taylor&Francis Рейтинг: Цена: 5817.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: In an era of longer hours and shorter contracts, of tighter margins and frequent organizational change, stress can undermine both the mental health and performance of employees. A culture of resilience in the workplace, however, offers the potential to support psychological well-being and improve the performance of both people and organizations.
Автор: Margolis, Sheila L Название: Building a culture of distinction ISBN: 0979665701 ISBN-13(EAN): 9780979665707 Издательство: Неизвестно Рейтинг: Цена: 5458.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Ross Peter K Название: Work in the 21st Century ISBN: 1787145786 ISBN-13(EAN): 9781787145788 Издательство: Emerald Рейтинг: Цена: 15447.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book provides practical guidance for policy makers, managers and workers trying to better understand the processes underpinning changing work environments and labour markets, while further developing academic perspectives and theoreticaldebate on the changing nature of work and workplaces in the 21st century.
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