Using Experience to Develop Leadership Talent, McCauley Cynthia D

Название: Executive Leadership
ISBN: 0631193138 ISBN-13(EAN): 9780631193135
Издательство: Wiley
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Цена: 5544.00 р.
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Описание: Strong managerial leadership is a major factor in competitiveness and effectiveness in business. Companies must establish a managerial organization structure that puts competent managerial leaders into suitable roles. The aim of this practical text is to provide a foundation for leadership at a down--to--earth and understandable level.

Автор: Michelli Joseph
Название: Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
ISBN: 0071773541 ISBN-13(EAN): 9780071773546
Издательство: McGraw-Hill
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Описание: The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence--and explains how business leaders in any industry can get the same results

Автор: Richard Normann
Название: Service Management : Strategy and Leadership in Service Business, 3rd Edition
ISBN: 0471494399 ISBN-13(EAN): 9780471494393
Издательство: Wiley
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Цена: 6336.00 р.
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Описание: In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations.